i2i Fulfillment

BACKGROUND

Please describe your company and position.

I am the Owner of SportsFleets

Describe what your company does in a single sentence.

Distributor of health oriented products which subscribe to being eco-friendly

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire i2i Fulfillment to accomplish?

• warehousing
• shipping
• integrating with our online ordering catalogue
• kitting and overlabelling

SOLUTION

How did you find i2i Fulfillment?

Referral

Why did you select i2i Fulfillment over others?

• Pricing fit our budget
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

We're a small distributor nationally, our needs aren't a project, they are ongoing operations of receiving, warehousing, packing our orders and a myriad of quirks that come from specific customers with special requirements and we have been fortunate that i2i has been superb in their broad knowledge of shipping to so many different entities. Its really a wealth of skill and resourcefulness this staff has and many have been there for years so literally expert/consultant quality people handing our products in and out.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Is this simple, we're a small entity, we tried renting warehouse space and found the many facets of self warehousing were economically unfeasible for us. We first heard of logistics from a trade show and our first 3PL was one of the countries largest at the time. These folks were brutal! They put stock outside on a daily basis because they ran out of room, they couldn't meet ship deadline, they were mispacking and all round about as helpful as bag of cats. An industry consultant put me on to i2i who were just down the road and we met face to face and got er' done, as they say! I'd say we are working with them now some years, 18 or 19. We're still small, they still treat us like we're an equal customer. Forget everything you read on 3PL websites, its all fluff and blowfish, you have to go there, see the facility and ask all the questions. These i2i folks are the high bar if you really want to minimize distribution headaches.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I'm being redundant if I add anything more here than I already have. For us, these i2i folks are guru's of distribution and accommodating to the nth degree. I cannot recall the last time we asked for something quirly, odd, or convaluted and they just roll in and took care of the need!

What was your primary form of communication with i2i Fulfillment?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

100% dependability and reliability on all fronts. Long term staff know us and to a large extent, a lot of our customers so they are consistent in performing the necessary activities without us having to get our blood pressures up!

Are there any areas for improvement or something i2i Fulfillment could have done differently?

I'm not certain anything stands out. We did lose use of their MDEL which costs us $5000 a year now but that was a regulatory change from the federal government. A customer christmas party with fabulous prizes might be nice.

BACKGROUND

Please describe your company and position.

I am the Manager of Sales & Partnerships of Bend Beauty

Describe what your company does in a single sentence.

Bend Beauty sells beauty and wellness supplements direct to consumers and B2B partners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire i2i Fulfillment to accomplish?

• Order efficiency
• Order accuracy
• Shipping expertise

SOLUTION

How did you find i2i Fulfillment?

Online Search

Why did you select i2i Fulfillment over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from i2i Fulfillment were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I2I is our 3PL we rely on to ship all of our orders within Canada. They provide inventory management, extremely timely/responsive communications, additional support as needed. They have been very receptive to various projects we have asked them to implement (kitting, etc.). 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Order accuracy 

Efficient shipping

Excellent courier prices

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The person who initially set up the account with i2i is no longer with the company. But, I can imagine the process was very similiar to all interactions/requirements we've had since then. Very timely, professional, and receptive. 

What was your primary form of communication with i2i Fulfillment?

Email or Messaging App

What did you find most impressive or unique about this company?

AMAZING team there. We love working with i2i Fulfillment. They are pros and make our jobs much easier.

Are there any areas for improvement or something i2i Fulfillment could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Senior Director of Strategy and Operations of a beauty & cosmetics company 

Describe what your company does in a single sentence.

High-end haircare brand. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire i2i Fulfillment to accomplish?

• Simplify shipping to Canadian customers
• Reduce operations costs of Canadian business

SOLUTION

How did you find i2i Fulfillment?

Online Search

Why did you select i2i Fulfillment over others?

• Company values aligned
• Confidence in Leadership

How many teammates from i2i Fulfillment were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

i2i is our exclusive warehousing and fulfillment partner in Canada. We use both of their locations for maximum cost efficiency and best consumer experience. We rely on them to ship the correct items, on time, in great condition, at an acceptable speed to our loyal customers.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our customers received orders faster than when we shipped from the USA. We also pay significantly lower shipping fees. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team helped us get set up quickly in one location, and when we decided to expand, they quickly got us into their second. The team is incredibly responsive and helpful, even in moments where we make slightly unorthodox requests. 

What was your primary form of communication with i2i Fulfillment?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are a friendly and solutions-oriented team. I'm never concerned about hearing back from them, or getting the help I need.

Are there any areas for improvement or something i2i Fulfillment could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Vice President of Swany Canada

Describe what your company does in a single sentence.

wholesale snowsport gloves and DTC

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire i2i Fulfillment to accomplish?

• customer fulfillment
• inventory management and storage

SOLUTION

How did you find i2i Fulfillment?

Referral

Why did you select i2i Fulfillment over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from i2i Fulfillment were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• receive and ship inventory. 
• Manage inventory storage.
• Provide real time data on shipping and inventory. 
• Provide real time reporting and reports

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• quick receiving. 
• On time shipping. 
• Accurate reporting.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Professional and efficient management. 
• Met agreed upon deadlines. 
• Prompt and expedient customer service

What was your primary form of communication with i2i Fulfillment?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Personal and friendly service. They very much care about our business.

Are there any areas for improvement or something i2i Fulfillment could have done differently?

always searching for better freight rates.

BACKGROUND

Please describe your company and position.

I'm an executive at Promedics Nutraceutical Ltd

Describe what your company does in a single sentence.

Distribution of supplements

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire i2i Fulfillment to accomplish?

• ship orders to our customers

SOLUTION

How did you find i2i Fulfillment?

• Online Search
• Other

Why did you select i2i Fulfillment over others?

• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from i2i Fulfillment were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I to I warehouses our products and picks/packs/ships orders to our customers. They also track packages and maintain a Health Canada approved facility which includes keeping retains and up-to-date SOPs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• order shipping times (from receiving order to shipping)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have always responded promptly to any request that we have made. The communication between both staff and management is excellent.

What was your primary form of communication with i2i Fulfillment?

Email or Messaging App

What did you find most impressive or unique about this company?

I have always been impressed with their personalized service. Dealing in Health Canada's regulatory environment is difficult and they have always proved to be up to the task.

Are there any areas for improvement or something i2i Fulfillment could have done differently?

None