HermoDesign

BACKGROUND

Please describe your company and your position there.

I am the owner of Tony Cars. Tony Cars is an established private hire company with a commitment to cost-effective transport and customer satisfaction. As a small local company, we are able to give customers a personal touch as well as unparalleled customer service. Also we maintain our unique level of service across all journeys. We may not be the biggest of companies, but our sole aim is our customer’s satisfaction.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HermoDesign, and what were your goals?

For digital marketing services, primarily SEO service.

SOLUTION

How did you select this vendor and what were the deciding factors?

Recommendation of my friend, who was already their client.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Experts from the HermoDesign company performed a fundamental analysis of my business, goals and opportunities and based on that proposed an action plan, which I gladly accepted. After that, they did the technical part of the work, and improvements on the website. A couple of months after that I got a lot more visits to the website, online bookings also wanted to be daily and I hired a few more drivers. So the company began to expand. The agency did an outstanding job. We continue to work on the marketing campaign in continuity. We will not change HermoDesign.

How many people from the vendor's team worked with you, and what were their positions?

Ivan from HermoDesign was hired for my company, I think he is a senior SEO developer and owner of the agency.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We started working when I was the only driver in the company. After 7 months of optimization and the beginning of the campaign, I employ 6 drivers. Now I have a problem finding more workers.

Describe their project management style, including communication tools and timeliness.

They are very fast, concrete and efficient. They always have a lot of questions for me, but I also have a lot of questions for them. I get detailed explanations for all the actions they want to implement. Perfect communication in every sense.

What did you find most impressive or unique about this company?

Their kindness, reliability, and efficiency were amazing!

Are there any areas for improvement or something they could have done differently?

No, they did everything perfectly.