HARP360

BACKGROUND

Please describe your company and position.

I am the Marketing Operations Director of Inspire Leadership Network

Describe what your company does in a single sentence.

Inspire Leadership Network is the preeminent peer leadership network of C-suite executives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HARP360 to accomplish?

• Create gift kits for our members/employees/etc.
• Help with one-off projects, such as apparel & embroidery
• Store our items/extra inventory

SOLUTION

How did you find HARP360?

Referral

Why did you select HARP360 over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from HARP360 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have created a variety of fulfillment kits through Harp. They have helped us source items, store items, and get them packed and shipped in a professional and timely manner. In addition, we have utilized Harp's embroidery services to create various apparel. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

N/A

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Harp is very great with project management. We specifically work with Kayla who is great to communicate with - always very prompt in her email responses. 

What was your primary form of communication with HARP360?

Email or Messaging App

What did you find most impressive or unique about this company?

HARP360 accommodated a lot of our needs, from inventory and kits to apparel. They have been so helpful in a variety of projects we have used them for! It's nice to know we have basically a one-stop-shop in Harp. 

Are there any areas for improvement or something HARP360 could have done differently?

As Harp continues to grow both internally and gain clients, I think it will be important to ensure there is clear communication and processes to ensure quality and consistency remains strong. 

BACKGROUND

Introduce your business and what you do there.

I’m the VP of operations at a promotional product marketing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with HARP360?

We needed a warehouse partner.

SOLUTION

What was the scope of their involvement?

HARP360 has held our inventory and handled the pick, pack, and ship process of our orders. The team has also managed some of our print materials and kitting requests. Whenever we've needed to kit items together and ship them to end users, HARP360 has helped us with those projects.

Initially, we started working with HARP360 as a kitting vendor. Then, we morphed that into a larger warehouse partnership and moved all of our inventory to them. We've had an implementation and discovery phase to ensure everything has automatically gone through our system.

We no longer use HARP360's warehousing and inventory management services, but the team is still responsible for our kitting needs.

What is the team composition?

We've worked with a warehouse manager, an account manager, and some pickers and shippers.

How did you come to work with HARP360?

We found them through a referral. HARP360 had done some very successful small inventory management projects for us, so we trusted them as a partner. Working with HARP360 was an organic process because they provided services in different areas of our business.

What is the status of this engagement?

We started working with them in January 2018, and our relationship is ongoing. However, we no longer use them for warehouse management due to a business model change on our side.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

HARP360 has operated our business with a consistent 99.8% success rate month after month. The quality of their work has met our expectations.

How did HARP360 perform from a project management standpoint?

HARP360 has delivered work on time and within budget. We've logged into their warehouse management system via an API connection and have been connected for orders and tracking. All information has been reconciled, and their system has provided live updates. We primarily communicate through email and phone calls.

What did you find most impressive about them?

HARP360 has been a true partner; they deliver whenever we need anything. They're always happy to help and highly responsive.

Are there any areas they could improve?

No, we've had open communication with them, and they address any issues quickly.

Do you have any advice for potential customers?

Provide open and honest feedback to the HARP360 team. They're willing to make adjustments and changes as needed. Be open regarding your needs; it's always beneficial.

BACKGROUND

Please describe your company and position.

I am the Executive Director of C5 Georgia Youth Foundation

Describe what your company does in a single sentence.

We are a non development non profit

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HARP360 to accomplish?

• Marketing/Sponsorship Fulfillment
• Brand awareness

SOLUTION

How did you find HARP360?

Long time relationship

Why did you select HARP360 over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from HARP360 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Printing for all of our events including signage, program booklets, large format pictures. In addition, they provide branded t shirts and sweatshirs for our students and staff. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Marketing was well recieved 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. Service is excellent

What was your primary form of communication with HARP360?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have everything we need for our projects, and the work is high quality.

Are there any areas for improvement or something HARP360 could have done differently?

I wish they didn't move but understand the high cost of rent.

BACKGROUND

Please describe your company and position.

I am the Executive Assistant of Burrow + Associates, LLC

Describe what your company does in a single sentence.

Personal Injury and Bankruptcy Law Office

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HARP360 to accomplish?

• Employee Polos w/ Logo
• Multiple Promotional Items w/ Logo

SOLUTION

How did you find HARP360?

Referral

Why did you select HARP360 over others?

Referred to me

How many teammates from HARP360 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired HARP to access our needs and fufill them.  From marketing products to drop shipping, they're helping us out tremondously.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

HARP has become our one stop shop for most everything we need printed and all marketing materials. Having HARP360 as our only vendor simplifies things.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always have gone above and beyond with a quick turnaround.

What was your primary form of communication with HARP360?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The variety of products and services offered.

Are there any areas for improvement or something HARP360 could have done differently?

None.