The Gyld

BACKGROUND

Please describe your company and position.

I am the CEO of a software development and utilities consultancy.

Describe what your company does in a single sentence.

Software Development & Utilties Consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Gyld to accomplish?

• Code and Architectural Review & QA of a Billing Platform for Utilities
• Takeover of the Frontend Development of said Billing Platform for Utilities
• AWS management/administration of said Billing Platform for Utilities

SOLUTION

How did you find The Gyld?

Referral

Why did you select The Gyld over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from The Gyld were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Gyld partnered with us on building the Utitlities Billing Platform, a cloud-based, microservice-driven SaaS billing platform that lets utilities and service providers configure, launch and invoice any product (commodity and non-commodity) on a single customer invoice, without writing code.

What started as a QA engagement grew into The Gyld owning the entire frontend of the product, and they have been central to getting Billing Platform where it is today.

Key deliverables:

Backend QA: Thorough quality assurance across our microservice-based billing backend. Their testing caught issues early, raised the bar on reliability, and gave us real confidence in a system where accuracy is non-negotiable.

UX/UI design: Designed the user experience and interface from the ground up, turning complex billing logic into clear, intuitive journeys for business users and agents. Frontend implementation: Built the frontend of the platform, delivering a polished, responsive application that faithfully brings their designs to life.

Product Configurator: Played an instrumental role in developing our flagship "no code" Product Configurator, which lets users create and launch products and bundles in minutes. Their input shaped both how it works and how it feels to use.

Frontend takeover from previous vendor: Took over all frontend development from our previous vendor. They got up to speed on an inherited codebase quickly, stabilised it, and made it their own without slowing our roadmap. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The product we built for the end client was acquired: the Billing Platform was successfully acquired by a leading industry player for integration into their landscape. The quality and maturity of the frontend, UX and Product Configurator that The Gyld delivered were key to presenting a polished, market-ready product during the process. 

Seamless vendor transition: The Gyld took over the full frontend from our previous vendor in record time, with no disruption to our roadmap. 

Product Configurator delivered: The flagship "no code" Product Configurator went live on schedule, letting business users configure and launch new products and bundles in minutes instead of relying on development work.

Reliable billing core: Their backend QA gave us a stable, well-tested platform that stood up to scrutiny, both from prospective clients and during due diligence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management sat primarily on our side, with The Gyld coordinating their own development team internally. The arrangement worked extremely well. They fit into our planning and priorities without friction and took full ownership of organising their team's work, so we never had to manage individual developers or chase progress.

Communication was seamless throughout. They were consistently responsive: questions were answered quickly, feedback was picked up and acted on without delay, and when priorities shifted, which is inevitable in product development, they adapted smoothly. 

Above all, they were thoroughly professional. They were reliable and transparent, and they worked as a genuine extension of our own team rather than an external supplier. That was especially valuable during the handover from our previous vendor and in the lead-up to the acquisition, when we needed a partner we could depend on. 

Working with The Gyld was easy, and it made our own job of managing the project significantly easier.

What was your primary form of communication with The Gyld?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was the breadth and depth The Gyld brought to a single engagement. Few partners can move between backend QA, UX/UI design and frontend engineering and be excellent at all three, but they did exactly that. Having one team own the full picture, from how a feature is designed to how it is built and tested, meant fewer handoffs, fewer misunderstandings and a far more coherent product.

Equally rare was how quickly they got to grips with a genuinely complex domain. Utility billing and a "no code" product configurator are not simple things to design for, yet they understood the underlying logic well enough to turn it into interfaces that business users found intuitive.

Their handling of the takeover from our previous vendor also stood out. Instead of pushing for a costly rewrite, they worked out what was worth keeping, stabilised the inherited codebase and moved it forward, which is a pragmatic, senior-level approach that saved us time and money. You can tell that experienced engineers stay close to the actual work rather than just overseeing it.

Finally, the product was acquired, and we are confident the quality of what The Gyld built played a real part in that. They were not just a vendor; they cared about the outcome as much as we did.

Are there any areas for improvement or something The Gyld could have done differently?

Honestly, no. Looking back, there is nothing we would have wanted The Gyld to do differently. The challenges on this project came from elsewhere: a frontend we inherited from a previous vendor that was in poor shape, and the difficult conditions of the billing market itself, which is complex, heavily regulated and slow-moving.

The Gyld took on the first problem and turned it around, rescuing a frontend that could otherwise have held the whole product back. Throughout the second, they were a steady, reliable partner who helped us keep the product moving forward.

If anything, we wish we had brought them in sooner.