Graphically.io

BACKGROUND

Please describe your company and position.

I am the Senior IT Administrator of Citysoft LTD

Describe what your company does in a single sentence.

Old school IT management and web design

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Graphically.io to accomplish?

Some of our clients need graphic design for events they host monthly - we use Graphically.io to make these graphics

SOLUTION

How did you find Graphically.io?

Online Search

Why did you select Graphically.io over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Graphically.io were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We have clients that run vineyards in Northern BC - they host events, have merchendise, etc. Since we've managed their IT and web design stuff for a long time - they asked if we could help them with on-going graphic design for things like t-shirts/hats/sweaters, pamphlets and banners for off-line mailing to their lists and online promotion to their social media groups, etc. Which is what we've been doing for them with the help of Graphically.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes aren't really relevant in this case since the wineries don't keep us up to date on their customer lists - but they've been happy with the quality of the graphic design that we've been offering them, and whenever they needed any adjustments for a pamphlet/whatever - Graphically account manager was quick to help us revise the graphics overnight.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the projects on time virtually every single time - and their responses are short and professional. They listen to our requirements, and listen to any modifications we need for any graphics made - and do them.

What was your primary form of communication with Graphically.io?

Email or Messaging App

What did you find most impressive or unique about this company?

We've always dealt with short-contract graphic designers, so we've never seen a graphics design company that offered a flat monthly rate to be available on-call for graphic design whenever we needed it. We're happy with the product they deliver at the price they charge.

Are there any areas for improvement or something Graphically.io could have done differently?

None - they do the services as they said they would on their salespage.

BACKGROUND

Please describe your company and position.

 I am the Sales Director of a business services company 

Describe what your company does in a single sentence.

Scaling SEO Link-Building for Agencies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Graphically.io to accomplish?

• Build a stronger brand presence with quality visuals
• Saving time and money by not hiring an in-house designer

SOLUTION

How did you find Graphically.io?

Online Search

Why did you select Graphically.io over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned
• good designs

How many teammates from Graphically.io were assigned to this project?

one manager and a couple of designers

Describe the scope of work in detail. Please include a summary of key deliverables.

Create high-quality, on-brand visuals that strengthen SerpNinja’s online presence and help drive our marketing and client engagement efforts. We want Graphically to handle our design needs, so we can send in a request, and they handle the rest of the work. 

We need several custom and branded designs that reinforce SerpNinja’s identity - Illustrating SERPninja's Mascots, social media creatives, infographics, animations, etc. 

• Design infographics for our website's blogs
• Create business cards for SERPninja.
• T-shirt and hoodies for our team 
• YouTube thumbnails and video editing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are just starting out with them, but we feel the designs that were delivered are really good, and they have made our website a lot better. As of now, we have a few t-shirts done for our team, which came out really well. 
We have also received the illustrated mascots, which have helped us engage with our customers. The video editing has certainly made us look more professional—we are hoping to gain more engagement and views in the coming months. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It is pretty good. They have their own dashboard where I can log my orders/design tasks, and a manager is assigned to me. I usually log in my orders in the dashboard and get the designs delivered in the next 24 hours. Yes, they have always sent the orders on time, and there has never been a delay. 

I can track the order status in the dashboard and send them a message via email or the dashboard. They have a neat workflow that works well for us.

The manager always gets back to me if she needs any additional details regarding my orders and I was also able to make multiple revisions for free (which is great - cause most of the designers we hired before Graphially used to charge for revisions)

What was your primary form of communication with Graphically.io?

Email or Messaging App

What did you find most impressive or unique about this company?

• Great pricing for quality designs
• Support is good

Are there any areas for improvement or something Graphically.io could have done differently?

I'm not sure. As of now they have delivered the designs as expected. I haven't faced any issues.