GHL Expert

BACKGROUND

Introduce your business and what you do there.

Mates Support Services provides personalized disability and aged care support, including personal care, community participation, nursing, domestic help, and specialist accommodation. We deliver these services through qualified staff matched to clients’ needs and interests.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GHL Expert to accomplish for Mates Support Services?

We needed help setting up our GoHighLevel (GHL) account.

SOLUTION

What was the scope of their involvement?

GHL Expert organized our CRM, configured the pipelines, set up workflows, and made the system much easier to manage.

What is the team composition?

We worked with an unknown member from GHL Expert.

How did you come to work with GHL Expert?

We found them through an online search. We chose them over other options because they had high ratings and offered good value for the cost.

What is the status of this engagement?

We worked together in August 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

GHL Expert helped us fix an issue with answering phone calls through GHL. They quickly found out what was wrong, fixed the setup, and made sure everything was working properly. It made it much easier for us to answer calls and avoid missing potential leads.

How did GHL Expert perform from a project management standpoint?

GHL Expert’s project management was great. They were easy to communicate with, responded quickly, and kept us updated along the way. They also fixed our phone call issue quickly and finished everything on time.

What did you find most impressive about them?

We were impressed by how quickly GHL Expert understood the issue with our phone call setup and provided an effective solution. They were knowledgeable, responsive, and easy to work with. Their ability to troubleshoot the problem and get everything working properly made the experience very positive.

Are there any areas they could improve?

We were really happy with their work. They understood the issue quickly, fixed our phone call setup, and were easy to communicate with. We didn’t have any major concerns or anything they needed to do differently.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a digital products company.
Describe what your company does in a single sentence.

We sell digital products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GHL Expert to accomplish?

To integrate invoicing software with our payment flow in GHL, so invoices are generated automatically after successful payments and our process stays compliant for Slovenia.

SOLUTION

How did you find GHL Expert?

Other

Why did you select GHL Expert over others?

Pricing fit our budget

How many teammates from GHL Expert were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I hired the GHL expert to connect invoicing software with GoHighLevel and Stripe, automate invoice creation after successful payments, and ensure the workflow reliably captures customer and order data for accounting and tax compliance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

to early to measure results, but this set up should save us a lot of time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I’m very happy with the work. He was responsive, communicative, and easy to work with throughout the project. Even after the payment, he stayed willing to help and quickly jumped in to fix a “bug” we found. In the end, it turned out the issue wasn’t on his side at all, we simply hadn’t paid for a required add-on in our invoicing software, but he still handled it professionally and helped us identify the real cause fast. Highly recommended.

What was your primary form of communication with GHL Expert?

Email or Messaging App

What did you find most impressive or unique about this company?

Fast 

Are there any areas for improvement or something GHL Expert could have done differently?

Nope