Software, CRM & Mobile App Dev for Motorcycle Security Co
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CRM Consulting and SI Custom Software Development Mobile App Development
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Other app platform Other CRM focus Consumer Mobile App Development
- Confidential
- July 2025 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"We've never felt like they're trying to sell us more work than we need."
- Retail
- Mexico City, Mexico
- 11-50 Employees
- Online Review
- Verified
Fyware has developed custom software solutions for a motorcycle security company, including a mobile app, a CRM, and a VR training platform. The work involves design, development, and feature implementation.
The project has strengthened the client's digital capabilities and positioned them to become more technologically competitive. The solutions are expected to improve customer experience, operational efficiency, and scalability. Fyware manages the project well and provides technology guidance.
BACKGROUND
Introduce your business and what you do there.
I'm the CFO of Instinto Biker SA de CV, a company that offers comprehensive security for motorcycles, including a unique recovery protocol in collaboration with authorities. We also have an online store with products to ride safely and stylishly.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Fyware?
We hired Fyware to help Instinto Biker become more technologically competitive in the motorcycle security industry. Our goal was to develop custom digital solutions, including a mobile app, a CRM, and other technology initiatives that would improve our internal operations while delivering a better experience and a more valuable product to our customers. Ultimately, we wanted to strengthen our competitive advantage through innovation and technology.
SOLUTION
What was the scope of their involvement?
Fyware has developed custom software solutions for Instinto Biker, including our mobile application, a tailored CRM, and support for a virtual reality initiative. Their work has covered software design, development, feature implementation, and technical consulting to help us modernize our operations and provide a better experience for our customers.For the mobile app, they've worked on customer account management, GPS tracking integration, service management, notifications, and an improved user experience. For the CRM, they've developed modules to centralize customer information, manage sales and service operations, track GPS devices, and support our internal workflows.In addition, they've developed a VR training project that allows our customers to learn and practice the proper protocol to follow in the event their motorcycle is stolen. This immersive training experience has been designed to improve customer preparedness and help them respond more effectively during a real theft situation.Overall, their solutions have been customized to our business needs and aligned with our long-term strategy of becoming a more technology-driven company while delivering greater value to our customers.
What is the team composition?
We've worked with 2–5 teammates from Fyware.
How did you come to work with Fyware?
We found them through an online search and chose them because they offered good value for the cost.
What is the status of this engagement?
We started working with them in July 2025, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The project has significantly strengthened our digital capabilities and positioned Instinto Biker to become more competitive through technology. We now have custom-built solutions that are replacing manual processes and creating a more integrated customer experience.Some of the key outcomes include the development of a centralized CRM, a custom mobile application to better serve our customers, and a VR training experience that teaches motorcycle owners how to respond correctly in the event of a theft. These initiatives have laid the foundation for improving operational efficiency, customer service, and long-term scalability.Beyond the technical deliverables, the project has given us a clear technology roadmap that supports our strategy of offering more innovative products and a better overall customer experience.Since the project is still being implemented, we aren't yet measuring long-term KPIs such as customer engagement or revenue growth. However, we've already seen measurable progress in consolidating our operations through a centralized CRM, improving internal workflows, and creating a more structured digital ecosystem for our business.In addition, the mobile app and the VR training platform have allowed us to build new customer-facing services that weren't available before. These solutions are expected to improve customer experience, operational efficiency, and scalability as they continue to be rolled out across our business.One of the earliest and most significant indicators of success has been the reduction in customer support issues related to our previous mobile app. Before working with Fyware, we relied on a third-party application that cost our company approximately $85,000 per year. Around 30% of the cases handled by our technical support department were directly related to issues with that provider's platform.After implementing the new application designed and developed by Fyware, that percentage has decreased significantly, resulting in fewer support incidents and a better experience for our customers.An equally important achievement has been becoming independent from a third-party platform. For more than seven years, one of our strategic goals has been to own and control our technology instead of relying on an external provider. Fyware has helped us accomplish that objective by developing a solution tailored specifically to our business, giving us greater flexibility, scalability, and control over our services.We've received positive feedback from both our customers and our internal team. Customers consistently tell us that the new application is much more modern, intuitive, and easier to use than our previous platform. They also appreciate the new features that weren't available in the old app.One of the strongest indicators of success is that many customers who are still using our previous provider's application have requested to be migrated to the new app developed by Fyware. That level of demand has reinforced our confidence that we've made the right technology decision.From a business perspective, this has also supported our direct sales efforts and strengthened customer loyalty. Offering a better digital experience has become a competitive advantage for Instinto Biker and has helped us build stronger long-term relationships with our customers.
How did Fyware perform from a project management standpoint?
Fyware has managed the project using an agile sprint methodology, which has given us clear visibility into the progress and allowed us to provide feedback throughout the development process. Communication has been consistent, and the team has been responsive whenever we have questions or new requirements.For the first phase of the mobile application, they've committed to delivering it within one month, and they've met that commitment. By the end of that first month, the application was already published on the app stores and available for our end users.Their structured project management approach and ability to deliver working software quickly have given us confidence in moving forward with additional projects, including our custom CRM and VR training platform.Our primary forms of communication have been in-person and virtual meetings.
What did you find most impressive about them?
What has impressed us the most about Fyware is that they genuinely care about solving our business challenges, not just developing software. They've taken the time to understand our goals and provided strategic technology guidance throughout the project.There have been several occasions when we've had a general idea of what we wanted to build, but we weren't sure about the best technical approach. Instead of simply implementing our initial ideas, Fyware has challenged our assumptions, proposed better alternatives, and helped us avoid unnecessary development costs.We've never felt like they're trying to sell us more work than we need. Instead, they've acted as a trusted technology partner, helping us make better long-term decisions that align with our business strategy. That level of honesty and commitment is what makes them stand out.
Are there any areas they could improve?
Honestly, there isn't much we would change. As with any custom software project, there have been adjustments and new ideas throughout the development process, but Fyware has remained flexible and adapted quickly. If anything, having more detailed documentation for each release would make knowledge transfer even easier for our internal team. Overall, we've had a very positive experience.
RATINGS
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Quality
5.0Service & Deliverables
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Schedule
5.0On time / deadlines
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Cost
5.0Value / within estimates
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Willing to Refer
5.0NPS
