Custom Software Development IT Staff Augmentation UX/UI Design
UX Strategy
Confidential
Apr. 2021 - Ongoing

5.0

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: n/a

"They truly have a lot of experience in implementing Agile projects."

Mar 2, 2023

Anonymous

Advertising & marketing
Berlin, Germany
11-50 Employees
Online Review

functional aesthetics has been hired by a precision mechanics company to optimize the UX of their existing products. The team is tasked with revamping the client's administration software.

Thanks to functional aesthetics' work, the client's customer satisfaction has become more efficient, and their internal personnel costs have been reduced. The team has held meetings every four weeks, proven their experience in Agile projects, and shown remarkable expertise, pleasing the client.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Key Account Manager of New Digital Noise

Describe what your company does in a single sentence.

We are a company from the precision mechanics and optics industry, as well as meditech area and develop software and medical products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire functional aesthetics to accomplish?

optimization of the user experience of existing products
digitalization of contract and user management
empowering the innovation team to develop new digital products

SOLUTION

How did you find functional aesthetics?

Other

Why did you select functional aesthetics over others?

Close to my geographic location, Good value for cost, Company values aligned

What was the size of functional aesthetics’s team?

6-10 Employees

What was your primary form of communication with functional aesthetics?

In-Person Meeting, Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

In close cooperation with the in-house IT, we have been able to significantly improve processes and the utilization of diffrent web applications and servcies by fundamentally revising the administration software. A team consisting of UX experts and front end developers, with a product owner on the customer side, was able to use the knowledge from user tests the usability of your ownsignificantly improve development. New functions have been added and technically revisedh a responsive framework to different screen resolutionsadjustedt.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

increased customer satisfaction
more efficient implementation
less (internal) personnel costs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

A product owner we hired was mentored and trained through functional aesthetics mentoring. the fa team worked according to scrum and presented increments every 2 weeks. the stakeholders were involved in the meetings every 4 weeks.

What did you find most impressive or unique about this company?

They truly have a lot of experience in implementing Agile projects. through the integrated collaboration - training our employees as product owners and scrum masters and the product development team provided by functional aesthetics, not only were applications successfully brought to market, but expertise was transferred into the organization at the same time. a great concept, which is why we still work with functional aesthetics today and access the ux and dev experts on demand.

Are there any areas for improvement or something {provider_name} could have done differently?

they could scale their model more and offer it also outside europe. since they put high emphasis on quality and training of their teams, they don't grow as fast as for example consulting companies that buy up ux agencies.

RATINGS

5.0

functional aesthetics