freevision

BACKGROUND

Introduce your business and what you do there.

I work for Vaillant Group Slovakia, an international family-owned company based in Germany. We’re a subsidiary responsible for the Slovak market, and I’m the country director. Our company produces boilers and heating technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with freevision?

Our goal was to create a database in order to log the locations of installed appliances, technician names, and service company names. Each appliance has a serial number, which is tied to the person who installed it and the end-user; before, we were using paper documents for this. We decided to make it digital and introduce a mobile application for installers.

SOLUTION

What was the scope of their involvement?

The task for freevision was to look at our system and build the application. The app collects data and informs customers about the history of their appliances. The platform can scan the serial numbers of appliances and send all information to our system.

On the other side, we have an information system for installers used for annual checkups and warranty repairs. It’s possible to check the history of an appliance based on its serial number, order spare parts, and report activities electronically. We also have an online service book where end-users can see all activities done on their boilers.

What is the team composition?

We work with four people comprising a salesperson, Ahmed (Founder & CEO), an iOS developer, and an Android developer.

How did you come to work with freevision?

They were introduced to us by our web developer.

How much have you invested with them?

The total cost across our collaboration has been between €60,000–€70,000 (approximately $67,000–$78,000 USD).

What is the status of this engagement?

We started working with freevision about 5–6 years ago. They’re continuing to work with us to maintain and improve the application.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The system is currently being used by 1,200 of our installer partners and 10,000 customers. Almost all functionalities worked immediately, and we just needed a few discussions on graphic changes. I’d say that 95% of functionalities worked on the first run.

freevision is one of the most reliable IT companies we’ve worked with. They react quickly, have a high level of technical knowledge, and understand customer needs. The application they built is reliable and fits our company's needs. Their team is always able to find solutions for our business needs.

How did freevision perform from a project management standpoint?

We’re located in different cities so we communicate through email and phone calls. freevision has good technical expertise. Our project hasn’t required complicated project management. From my point of view, everything has been documented well. They always create summaries for our meetings, and we approve everything through email. Everything is done correctly.

What did you find most impressive about them?

They’re very pragmatic. freevision offers efficient solutions that work, for a reasonable price.

Are there any areas they could improve?

Their marketing could improve. They’re a young company that has potential, but they need better promotion. Their knowledge is on a high level.

Do you have any advice for future clients of theirs?

As a company, freevision has almost no weaknesses.