Fram Creative

BACKGROUND

Please describe your company and your position there.

I am the CTO of a Blockchain company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative?

UX/UI Design of a mobile app, administrative website and web dashboard.

SOLUTION

How did you select this vendor?

Fram Creative was referred to us by our Partners.

Describe the project in detail and walk through the stages of the project.

• Stage 1 – Project Definition & Scope
• Stage 2 – Understanding the Problem
• Stage 3 – UX Research
• Stage 4 – Ideation – Sketching & Low-Fidelity Prototyping
• Stage 5 – High-Fidelity Mockups & Prototypes
• Stage 6 – Usability Testing
• Stage 7 – Design Handoff
• Stage 8 – Quality Assurance or UX Audit

How many resources from the vendor's team worked with you, and what were their positions?

4 People

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The startup is still in stealth mode.

How effective was the workflow between your team and theirs?

The communication is very easy and smooth.

What did you find most impressive or unique about this company?

The overall process and personal approach.

Are there any areas for improvement or something they could have done differently?

They can emphasize more on Blockchain expertise in their website and branding.

BACKGROUND

Please describe your company and your position there.

My company is Media and Event Planning Brand, I am Event Planner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative, and what were your goals?

for Marketing and Branding

SOLUTION

How did you select this vendor?

We choose Fram because of very good communication skills.

Describe the scope of their work in detail, including any steps and the final deliverables.

Fram Creative help me with Marketing, Mailchimp Support about my event. Marina take part of it as a speaker about Customer Experience in Finance and Payments Sector.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with two people, about the ideas with the Founder Marina and about the goals with Silvie.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It helped me to get to more people and the event to be more effective with content and marketing.

Describe their project management style, including communication tools and timeliness.

I can say the have very good and friendly communication with the customers and very good time management.

What did you find most impressive or unique about this company?

The have very good ideas and interesting branding strategies.

Are there any areas for improvement or something they could have done differently?

I would like to have the like a partner and next year.

BACKGROUND

Please describe your company and your position there.

I am the CEO and founder of Pensoft Publishers Ltd., an academic publishing and technology providing company based in Sofia, Bulgaria.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative?

We were in need to modernise the web appearance and UI/UX design of our publishing platform and to make it more convenient and user friendly for our clients.

SOLUTION

How did you select this vendor?

We have been suggested to use their services by colleagues in the IT branch.

Describe the project in detail and walk through the stages of the project.

The project started with a Discovery phase to identify our needs and expectations; then we organized weekly sprints and reports to monitor progress.

How many resources from the vendor's team worked with you, and what were their positions?

The managing director and four web and UX/UI designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are extremely happy with their services, provided by a well organised and motivated team.

How effective was the workflow between your team and theirs?

They are very efficient and follow all terms and schedules.

What did you find most impressive or unique about this company?

The personal attitude and high professionalism combined with creativity and very pleasant relationship in the course of the project.

Are there any areas for improvement or something they could have done differently?

Perhaps they could allocate more resources in the Discovery phase to understand the expectation of the client which would save future efforts on both sides.

BACKGROUND

Please describe your company and your position there.

I am the Marketing Manager for TEILOR - fine jewlery retailer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative, and what were your goals?

We we’re launching the brand in Bulgaria and we needed support in the image association for our brand as well as assistance with the production of the campaign.

SOLUTION

How did you select this vendor and what were the deciding factors?

The deciding factor was the flexibility and attitude towards a very short period of brief and implementation.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The main aspect of our colaboration was the selection of a brand ambassadors that will resonate with the our brand identity.

How many resources from the vendor's team worked with you, and what were their positions?

Marina - owner and her colleague, i do not recall her name at this stage.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The feedback received from the market in terms of images association was the best outcome for us as we planned in ensuring a clean association between our brand and a local image.

How effective was the workflow between your team and theirs?

They were very effective, adaptable, and supportive.

What did you find most impressive or unique about this company?

The vision of finding the solution in a short period of time. Flexible in terms of the brief and our needs

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the CEO of Devexperts Sofia

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative?

To propose ideas for the new look and feel of our Web Site and the mobile app.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found the company through LinkedIn search.

Describe the project in detail and walk through the stages of the project.

Initially five design concepts were proposed. My colleagues reviewed the designs and we selected two concepts to be elaborated with more details.

How many resources from the vendor's team worked with you, and what were their positions?

I am not sure. I had work sessions with two team members.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As a result from the design work, we assigned large project to Fram Creative.

How effective was the workflow between your team and theirs?

They were an intelligent team that gets the job done quickly.

What did you find most impressive or unique about this company?

Very professional.

Are there any areas for improvement or something they could have done differently?

Not at the moment.

BACKGROUND

Please describe your company and your position there.

I am the CTO at Pensoft Publishers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative?

We hired them to redesign one of our websites.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were suggested by a company that used their services.

Describe the project in detail and walk through the stages of the project.

After a discovery meeting to discuss the goals, we received 3 initial designs for the main page on the site. Once we chose a theme, they provide us the design for the other pages. After several iterations (feedback through AdobeXD), we have finalized the design and they provided us with a design system.

How many resources from the vendor's team worked with you, and what were their positions?

1 project manager, 5 designers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The documentation was very thorough. Our developers were able to implement their design easily, and the overall look is much more user-friendly.

How effective was the workflow between your team and theirs?

Between the delivery stages, we had short meetings to communicate and clarify the details.

What did you find most impressive or unique about this company?

They had a lot of experience in web design and optimization. We appreciated all their suggestions for improvement.

Are there any areas for improvement or something they could have done differently?

there is always room for improvement, however, we are very happy with the quality/price/time of Fram Creative

BACKGROUND

Please describe your company and your position there.

I am Head of Operational activities and Projects in international financial holding.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative?

For creating UI/UX for Internal Business Mobile App.

SOLUTION

How did you select this vendor?

We searched online and through recommendations the best UI/UX developers and shortlisted a few based on their past projects and design skills. After interviewing them, we chose this vendor.

Describe the project in detail and walk through the stages of the project.

After we made a presentation of our old app and the new functionalities that we want to have in the new app, they broke down the areas our mobile app could be more intuitive and user friendly, also worked to streamline the user journey. Within a few weeks the created a new, faster and much more user friendly process from scratch.

How many resources from the vendor's team worked with you, and what were their positions?

My team worked directly with their UI/UX designers and a project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very pleased with deliverables from their team. We have very positive feedback from the potential users of the app (our colleagues). Their work perfectly reflects the vision that we had at the start, helping to create a user-friendly, modern and easy-to-navigate app.

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with and provided us with updates twice a week. Mainly we had online meetings. Everything was delivered on time.

What did you find most impressive or unique about this company?

They managed to understand our internal processes very fast, also they understood our needs very well and delivered an adequate solution. Last but not least, they managed to deliver everything on time.

Are there any areas for improvement or something they could have done differently?

Nothing to add here, everything was perfect.

BACKGROUND

Please describe your company and your position there.

IT developer

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative, and what were your goals?

Mobile banking

SOLUTION

How did you select this vendor and what were the deciding factors?

We knew about Frame for other partners. We liked their past projects, design skills, and cost estimate

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We discuss the design of the Mobile banking app. Then they make a mockup in adobe.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were also 2 full-stack developers and a designer working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are not launching the app yet.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their project manager, who communicated with the rest of the team. If there were any delays, they let us know ahead of time so that we could prepare.

What did you find most impressive or unique about this company?

They gave us a professional site.

Are there any areas for improvement or something they could have done differently?

No.

UPDATED REVIEW

This review was published on February 18, 2020

Tsvetomir Doskov

CEO, Sirma Business Consulting AD

Financial Services

51-200 Employees

Sofia, Bulgaria

$10,000 to $49,999

May 2018 - Ongoing

Project summary

Fram Creative provided UI/UX design services for a web-based reporting system and then produced a clickable prototype. They've also created a fintech mobile app, a logo, and other branding materials.

Feedback summary

Stakeholders launched the product in a timely matter. The team's seamless communication and flexibility have been a highlight.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Sirma Business Consulting: division of one of the largest Software Groups in Bulgaria. Our primary activity is the IT consulting of the finacial institutions. The Group have been in business for 28 years and have more than 400 people on staff operating on multiple markets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative?

We have constantly new products in the pipeline especially around finance and fin tech and we were looking for a reliable partner who could deliver on multiple projects on short notice.

What were your goals for this project?

Development of frendly and simply to use mobile and web applications.

SOLUTION

How did you select this vendor?

I met Marina, the CEO of Fram Creative on a fintech conference. I was impressed with the portfolio and experience of the team.

Describe the project in detail.

Our first cooperation began with a UI/UX design of a web reporting system. They created high fidelity wireframes for us to review and approve. After that they created an UI Prototype that was clickable and very easy to present infront of management. Our next cooperaiton was on a fintech mobile app connected with security. They created a prototype very quickly. Also they came up with a great name, logo and branding materials.

What was the team composition?

We worked with UX and UI designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We managed to launch the first version of the product that we cooperated in a matter of several weeks.

How effective was the workflow between your team and theirs?

Communication was smoothless. They are open to meeting on premises and to organise design workshops or demos with stakeholders.

What did you find most impressive about this company?

Going above and beyond to complete the project. They really care about their clients and aim to establish long-term relations

Are there any areas for improvement?

It can always be better.

RATINGS:

Overall rating: 5

Quality: 5

Cost: 4.5

Schedule: 4.5

Willing to refer: 5

BACKGROUND

Please describe your company and your position there.

I am a marketing and communications manager for a product-oriented Dutch startup, Recheck. Our company provides blockchain-based solutions with a focus on the secure, fast, and private exchange of data.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative?

We hired Fram Creative to marketing materials for an external event, where Recheck had to present its product and brand.

What were your goals for this project?

We wanted to create inspiring and informative marketing materials that will complement and add to our involvement and presentation in the event.

SOLUTION

How did you select Fram Creative?

We were referred to the company by a close partner.

Describe the project in detail.

Fram Creative had to design and create the marketing materials for our brand, including a presentation template for an event our company was selected to participate in.

What was the team composition?

We mainly had to work with Marina, who is the Founder and Chief Design Officer of Fram Creative.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The designed marketing materials had a positive effect on the company's overall presence at the event and strengthen our brand message.

How effective was the workflow between your team and theirs?

Communication between the teams was seamless. It was very easy and punctual during the whole process.

What did you find most impressive about this company?

The ideas and the approaches they had toward our project were very creative and it worked best for us.

BACKGROUND

Please describe your company and your position there.

I am Product Owner at Callflow. The company provides innovative cloud softwares in the telecommunication industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative?

We hired Fram Creative for UX design about new project - omnichannel platform.

What were your goals for this project?

The project goal was to be designed initial screen designs of the platform after login considering the different user scenarios.

SOLUTION

How did you select Fram Creative?

By referral of mutual partner.

Describe the project in detail.

We have set the initial project scope as specific screens to be designed and to have deliverables each week.

What was the team composition?

There was assigned a project manager with 2-3 designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As a result of the initial stage of the project we had 90 screens designs that we could start developing.

How effective was the workflow between your team and theirs?

The communication was very smooth and dynamic with no delays.

What did you find most impressive about this company?

The collaboration between the team in such a strange pandemic situation.

Are there any areas for improvement?

The attention to detail could always be improved.