Fram Creative

Introduce your business and what you do there? 

I’m the business development director for Easy Credit. We’re a group of banking financial institutions throughout Central and Eastern Europe.

What challenge were you trying to address with Fram Creative?

We needed someone to do UI/UX design for two mobile apps.

What was the scope of their involvement?

They created UI/UX design for two native mobile apps, which were both available in Android and iOS. They also familiarized themselves with the details of each app and ensured they understood the desired flow and functionality of each. They also made suggestions before implementing the UI/UX designs using Adobe. One app was created for our customers, while the other was created to be used internally.

What is the team composition?

We worked with their owner, project manager, designer, and two UX/UI experts.

How did you come to work with Fram Creative?

They were recommended by a business associate who had worked with them long-term.

How much have you invested with them?

We spent $20,000–$25,000.

What is the status of this engagement?

We worked together from August–November 2021.

What evidence can you share that demonstrates the impact of the engagement?

The design they created was quite modern, and the apps flowed well and met our needs. Overall, they exceeded our expectations.

How did Fram Creative perform from a project management perspective?

They completed the projects within the timeline and budget. We had weekly Skype meetings, and we communicated via email, too.

What did you find most impressive about them? 

The speed of their delivery was impressive. They promised to deliver the apps within a month, and they did just that.

Are there any areas they could improve?

No, they had no areas to improve.

Do you have any advice for potential customers?

If you work with them, you’ll be satisfied with the results.

Please describe your company and your position there.

I am an information systems analyst. I am responsible for analyzing the needs of a client and implementing them in software products that we develop.

For what projects/services did your company hire Fram Creative, and what were your goals?

Our business needed corporate branding as the range of services we offered increased and this created the need for branding in order to improve the company's marketing.

How did you select this vendor?

Our choice was based on the large portfolio and large clients with which the studio works.

Describe the scope of their work in detail, including any steps and the final deliverables.

A survey was conducted of our clients, the areas in which the company operates, our goals and vision. Based on these analyzes, we were offered and prepared the vision of the company, which we had to choose from several options. The final products we received are: Logo, Slogan, Presentation materials, Branded - Forms, forms and signatures of e-mails, etc.

How many people from the vendor's team worked with you, and what were their positions?

Three people in different positions: Founder & CEO, Marketing & Business Development Manager, Graphic & Web Designer.

Can you share any outcomes from the project that demonstrate progress or success?

Since the project ended at the end of November 2021, I can say that we have successfully used corporate branding with the materials we sent to our customers for the Christmas and New Year holidays, and currently receive strong approval, which can be considered progress, although viewed for a month time.

Describe their project management style, including communication tools and timeliness.

Tight work style, with discussions once a week. Excellent communication tools and timeliness.

What did you find most impressive or unique about this company?

We were impressed with their personal commitment, creativity, and strong understanding of our needs.

Are there any areas for improvement or something they could have done differently?

We evaluate the work done as - Excellent and at this stage we could not point out something specific that needs to be improved.

Please describe your company and your position there.

I am an independent UX consultant working with a big German media company to establish a global design system.

For what projects/services did your company hire Fram Creative?

We hired FRAM to help in building a versatile and global design system, that works across different products, verticals and companies within the media group.

How did you select Fram Creative?

Knowing FRAM from previous project and being very happy with their performance in a similar space I hired them again

Describe the project in detail and walk through the stages of the project.

The project consists of three main streams: UX strategy and goals definition, UX research and DESIGN SYSTEM CREATION. FRAM supported in all streams mainly using Figma as the single source of truth for all design related work.

How many resources from the Fram Creative team worked with you, and what were their positions?

I am working with different resources and people at FRAM, UX Designer, UI Designer, UX researcher and project manager.

Can you share any outcomes from the project that demonstrate progress or success?

I am very pleased with the outcomes of FRAMS work, it is really a joy to work with such an incredible, positive and engaged team that really do their best to provide a great user experience and solution for the end users. FRAM works really amazingly fast and is a great help in the whole project.

They really act like part of the company and team and not like a typical supplier that delivers and walks away.

How effective was the workflow between your team and theirs?

The communication was really efficient, we did dailies to plan the tasks each day and set the goals, did weekly reviews. The whole process was via remote screen sessions only. The team is very experienced in using all remote tools and communicating and reacting very fast, always getting replies even at odd hours outside the normal!

What did you find most impressive or unique about this company?

I am most impressed by the speed the whole team was delivering great results. Have never experienced such enormous engagement of all team members as I had with FRAM. Can just highly recommend!

Are there any areas for improvement or something they could have done differently?

I am very happy overall and have nothing to complain!

Please describe your company and your position there.

I am managing partner at ZenCodeo OOD, IT start up company.

For what projects/services did your company hire Fram Creative?

We are developing our own CRM application and we hired the vendor for creating UX/UI design to use for our new brand.

How did you select this vendor?

We focused on vendors located in our area and contacted this one based on positive feedback for their work and successful collaboration on job projects in the past.

Describe the project in detail and walk through the stages of the project.

We needed full UX/UI design for our CRM app, as well as directions for our brand. This includes from one hand user friendly design suggestions for the software itself and also logo and name for it. They were able to offer different and creative options for logo, account pages, color pallets, button designs, etc. so we can choose our direction, after which we narrowed down our options and finally selected our current design.

Everything happened through timely open communication which was important for our company. The vendor also gave us direction on current market trends so we can name our product and choose logo which would fit our product and reach our target audience.

How many resources from the vendor's team worked with you, and what were their positions?

We worked closely with their UX/UI designers and their creator.

Can you share any outcomes from the project that demonstrate progress or success?

We have implemented their UX/UI design solutions into our software after which we received positive feedback from users that it is "more friendly and intuitive".

How effective was the workflow between your team and theirs?

Good communication is essential and we have established such with the vendor's team. We are communicating mostly online due to the current situation in the world. They are actively looking for feedback, always delivering in the mentioned time-frames and following our preferences while also suggesting out-of-the-box solutions.

What did you find most impressive or unique about this company?

As a start up company it is really important to us that we can count on our partners and feel secure in their professionalism. Working with Fram Creative has proven as the right move for delivering timely and successful results for our company. Our partnership continues because of their out-of-the-box thinking, solution-oriented mindset, and proactive approach.

Are there any areas for improvement or something they could have done differently?

We are very pleased to collaborate with this vendor and there is nothing we would have done differently.

Please describe your company and your position there.

High jewelry Retail company - Country Manager

For what projects/services did your company hire Fram Creative, and what were your goals?

We hired Fram to prepare a digital marketing strategy and mostly give us an option for the best Brand Positioning and Awareness on the market via using local influencers.

How did you select Fram Creative and what were the deciding factors?

Based on recommendation from Fram and assessment of the similarity to the company values.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The project / task given to Fram was to preselect and establish a connection to our company with local influencers that will be suitable for collaboration with a high jewelry brand. The deliverables were mostly focused on a shooting session with the celebrity and photos were great. Fram participated not only in preselecting the celebrities but also the entire project of selecting photographer and delivering the results.

How many resources from the Fram Creative team worked with you, and what were their positions?

2 - Marketing Manager & Co-Founder

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The photo shooting campaign were very successful and we signed a contract for 1+ year of joint work with the celebrity chosen.

How effective was the workflow between your team and theirs?

Very effective.

What did you find most impressive or unique about this company?

Their passion in doing this job has been impressive throughout the workflow.

Are there any areas for improvement or something they could have done differently?

Cannot recall now such example.

Please describe your company and your position there.

We are a global Consulting organization, delivering financial, audit and IT consulting services to our clients.

For what projects/services did your company hire Fram Creative?

We were looking for a flexible company to organize a team event for 40+ people, including multimedia, host management, agenda set-up, catering and all related details around this event.

How did you select this vendor?

We did a research of 3-4 organizations and only Fram met all our expectations and also proposed ideas and were flexible for every part of the organization.

Describe the scope of their work in detail.

After 2-3 meetings we discussed the details, we had several calls to clarify the agenda and we were exchanging e-mails. Fram team made everything to be sure that they will cover all our needs and expectations with focus on every detail.

What was the team composition?

We worked with two of their Administrative and Project management people who supported us in a great and very professional manner.

Can you share any outcomes from the project that demonstrate progress or success?

The satisfaction of our management was very high and the scope of the event organized was achieved. It was very important for us to find the right place to gather together and to discuss import things and Fram supported us to do this.

How effective was the workflow between your team and theirs?

Excellent - professional, quick and very adequate communication and advice on their side.

What did you find most impressive about this company?

They had unique spirit and experience with a brilliant combination of art, modern, and innovative ideas, flexibility and warm feeling. Such combination comes from the people themselves and also you can feel it when being in their office environment which is fancy, cosy and stylish.

Is there any area for improvement or anything that could have been done differently?

Not in our case, we are absolutely satisfied with the services delivered.

Please describe your company and your position there.

Partner, Head of R&D

For what projects/services did your company hire Fram Creative, and what were your goals?

UX design of mobile app

How did you select Fram Creative and what were the deciding factors?

Recommendation from software development contractor

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Create a mobile EMR solution including patient charting, chat, workflows and tasks

How many resources from theFram Creative team worked with you, and what were their positions?

1 Manager, 2 UX Designers

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It's been a joint learning curve for both sides. We remained heavily involved throughout the process with regular touchpoints and continuous optimization. We aimed to deliver the best user experience in the market for this type of solution and I think we have succeeded in jointly designing it.

Describe their project management style, including communication tools and timeliness.

Their hands-on, regular touchpoints, and good visualization of questions to be discussed are impressive.

What did you find most impressive or unique about this company?

Fast knowledge ramp-up in a space previously completely unknown (clinical workflows in hospitals). We have managed to find intuitive and simple solutions for the most complex problems.

Are there any areas for improvement or something they could have done differently?

Stronger on making recommendations instead of just presenting options and thinking things through the entire stack. We had to remain heavily involved and much more so than I would have anticipated. Also, more an eye for spelling and grammar. Mistakes in the design usually make it into the code and that's not good.

Please describe your company and your position there.

For over twenty years we have been advising and supporting companies in the media and publishing sectors on their way to the digital dimension of publishing. Behind the scenes, our tools help in the optimisation of production processes; outwardly, we are developing new business models, which optimally exploit the strengths and assets of our customers.

We are experts in publishing processes and develop and shape innovative media formats together with our customers.

For what projects/services did your company hire Fram Creative, and what were your goals?

Fram Creative was engaged to provide new customers a first experience of our Digital Asset Management Product huGO+. huGO+ was explicitly developed for the professional planning, production and distribution of high-quality publications.

Its primary objective is to prepare a large number of different information modules (e.g. texts, images and audio-visual elements) and to optimally adapt them to the respective output channel (e.g. mobile devices, desktop, print). Leading publishers process thousands of pieces of information day by day with huGO+ in order to produce articles, image sequences, e-papers or printed editions of their titles.

huGO+ facilitates the efficient creation and use of your “digital assets” – which by using huGO+ become even more valuable since they are more easily traceable and thus reusable. huGO+ accelerates the search for content and offers your editors a collaborative application environment: from the editing tool to the royalty statement of the content created.

How did you select this vendor and what were the deciding factors?

We were looking for an agency with the capbilities to imagine, create and innovate user-centered digital products and convey our core branding messages.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

First we presented the agency our company and product portfolio, then we provided them deeper insights in our value chain and the core messages we want to transport to our audiences. Fram studied our style guide and started with a series of interviews to learn about us and our portfolio.

Then - within a structured design thinking approach - first ideas were developed jointly and tested in a friendly user environment. After assessing the data and concluding the best way to proceed, Fram started to realise the product presentations.

How many resources from the vendor's team worked with you, and what were their positions?

There was a team of three highly skilled employees at Fram´s side. They covered all necessary skills to accomplish the task such as project management, technical understanding, concept developments, user experience and graphic design.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We could use the results immediately after delivery and noticed already in the first week an increased demand for our offerings. The client feedback was thoroughly positive.

How effective was the workflow between your team and theirs?

We never worked before with an agency with such outstanding speed and dedication. The project was time-wise under high pressure and Fram showed in every stage that they could perfectly cope and deliver in high quality.

What did you find most impressive or unique about this company?

Fram has an exceptional great leader and a highly dedicated team with outstanding skills. The team could adapt to the spirit and USPs of our company in light speed and translate our demands in a great user experience.

Are there any areas for improvement or something they could have done differently?

We can only recommend to collaborate with this team - nothing disturbed us - even the bill was moderate compared to what has been delivered.

Please describe your company and your position there.

I am the managing director of a company that provides data on construction projects mainly for the construction, finance and energy industries.

For what projects/services did your company hire Fram Creative?

We hired FRAM to redesign the UX/UI of our client platform.

How did you select Fram Creative?

FRAM was recommended to us by our software development partner.

Describe the project in detail and walk through the stages of the project.

Rough sketches of a possible new design were available as a starting point. FRAM then developed 7 new design proposals within a short time, from which the preferred elements could be taken, just like in a supermarket. In a next step, FRAM incorporated all the elements we wanted into a complete design. We were able to check the progress of the work every week and submit requests for changes, which were then implemented the following week. This is how we finally arrived at a final version.

How many resources from the Fram Creative team worked with you, and what were their positions?

Depending on the phase, there were between 2 and 4 people per phase. Besides the CEO, mainly UX/UI designers & front-end software developers and web and digital graphics designers were involved in the project.

Can you share any outcomes from the project that demonstrate progress or success?

We were under time pressure because we had to replace the original partner for the redesign without further ado. Until then, we had no experience with FRAM. We were all the more surprised how quickly FRAM came up with solution variants based on our specifications and how great these proposals were. FRAM quickly understood our business model and our vision. We now have the perfect solution for us at a sensational price/performance ratio.

How effective was the workflow between your team and theirs?

The cooperation and coordination was excellent. After the first workshops, the intermediate statuses were discussed weekly. Deadlines were always met, which ultimately led to time savings.

What did you find most impressive or unique about this company?

FRAM understands the customer's concern very quickly. We were most surprised by the first results of the new design. I don't think you can work it out much faster. In addition, the solution variants were excellently worked out - the new UX/UI design is simply fantastic. Fram Creative has really excellent experts who provide good input in each case.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.

Please describe your company and your position there.

I am the Business Development Manager of Bianor.com - a software service company.

For what projects/services did your company hire Fram Creative?

Bianor was collaborating with a Swiss design studio on a time-sensitive project, but due to resource shortages the Swiss company could not proceed work on the project. To keep our project time-frame, Bianor needed fast on-boarding of a reliable and effective design partner.

How did you select this vendor?

Fram Creative were recommended to Bianor from a software company within our network of partners. Bianor also had previous experience with Fram Creative, but on smaller tasks for our website.

Describe the project in detail and walk through the stages of the project.

An NZZ owned company requested Bianor to rewrite their web based platform, including software consultancy, new architecture, data migration to AWS. Bianor took over the engineering. Design activities were entrusted to Fram Creative after the previously-selected Swiss studio dropped from the project.

Fram had to effectively onboard the project and to immediately gain speed, so that engineering deadlines are met. Fram did what it takes - client interviews, user stories and documentation review, discussions with our engineering team - and within the same week came up with few versions of design for each of the main pages. Throughout the project all stakeholders were absolutely thrilled by Fram's creativity, agility, straightforward open communication and tempo.

How many resources from the vendor's team worked with you, and what were their positions?

Bianor worked directly with the Project Manager. The team was comprised of two more UI/UX designers.

Can you share any outcomes from the project that demonstrate progress or success?

The client on the project set the goal to be number one on the niche market the platform is operating. Fram set the grounds for that outcome with the user-friendly, intuitive and efficient design.

How effective was the workflow between your team and theirs?

These guys are unique professionals - creativity and punctuality, business focus and artistic contribution - all goes hand in hand. The project required timely communication and with Fram all ran smoothly.

What did you find most impressive or unique about this company?

Their team's creativity and ability to deliver under pressure were absolutely impressive. Fram provided three variations of UI on short notice and all of the variations were excellently presented and well-thought of.

Are there any areas for improvement or something they could have done differently?

None I can think of. The team is a source of great inspiration.

This review was published on November 26, 2020

Georgi Lazarov

Marketing Manager, Bianor Services

IT Services

51-200 Employees

Sofia, Bulgaria

$10,000 to $49,999

May 2020 - Sep 2020

Project summary

Fram Creative provided mobile application UI/UX design for a software development company. The goal was to create a functional and user-friendly interface that will fit the customer's requirements.

Feedback summary

Fram Creative was able to complete the deliverables in a timely manner which resulted in finishing the overall project on time. The team's management is very responsive and they are always quick to implement changes and requirements.

BACKGROUND

Please describe your company and your position there.

Bianor is among the oldest software development companies in Bulgaria, established in 1998. The company has evolved an in-depth specialization in the development of custom software solutions in the fields of video and image processing, video streaming, real-time broadcasting, encryption/decryption of video signal, analyzes, recommendations, and data transfer. I'm responsible for the marketing communications within the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fram Creative?

We have used Fram Creative services for creating UX/UI design for a mobile application that Bianor has been developing for a very large and important customer of ours.

What were your goals for this project?

The goal was to create a functional and user-friendly interface to correspond to the specific customer's requirements. We hired Fram to design the UX and UI of a mobile application. They designed all the possible user flows and states based on our requirements.

SOLUTION

How did you select Fram Creative?

We have previous working experience with Fram Creative. The most recent job we did together was an internal employer branding project which they implemented precisely and on time. This gave us the confidence to involve them as a subcontractor for the current one.

Describe the project in detail.

Design of the UX and UI of a mobile application. For the user interface design, Fram Creative had to comply with the already existing visual identity. Their work also included creating a functional prototype which was used to conduct usability testing in order to validate the usability of the mobile app.

What was the team composition?

Fram Creative had assigned a project manager who was in direct and constant communication with our team. In addition, we were holding regular meetings with Fram's unit to make sure all team members are on the same page and aware of all details.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Fram Creative did their part of the project in a very timely manner, within the previously agreed schedule. This allowed us to stick to the plans and warp up the whole project on time, which is of extreme importance for all Bianor-managed tasks.

How effective was the workflow between your team and theirs?

We had perfect communication from Day 1. Fram Creative team and management are very responsive and always react fast to all upcoming changes and requirements. Being in different time zones with the customer did not hinder our communication and work with Fram.

What did you find most impressive about this company?

Their passion for what they do and the eagerness not just to fulfill the tasks but to add value to the whole project based on their experience and know-how.

Are there any areas for improvement?

We did not experience any failures while working on this project with Fram Creative, however, as we all strive for perfection we are constantly looking for details to improve.

RATINGS:

Overall rating: 5

Quality: 5

Cost: 4.5

Schedule: 5

Willing to refer: 5