Fountain City, Inc.

BACKGROUND

Please describe your company and position.

I am the Lead Scientist of (a/an) Publishing

Describe what your company does in a single sentence.

Bleeding Edge Development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fountain City, Inc. to accomplish?

• Develop black box components for a larger existing project
• Manage offshore teams

SOLUTION

How did you find Fountain City, Inc.?

Referral

Why did you select Fountain City, Inc. over others?

• Pricing first our budget
• Referred to me
• Other

What was the size of Fountain City, Inc.’s team?

11+

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with Offshore 3rd developers. developing new UX for Mobile and website. Project Management. Documentation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• On time
• Reasonable costs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive.

What was your primary form of communication with Fountain City, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Personable. They were eager to please their client.

Are there any areas for improvement or something Fountain City, Inc. could have done differently?

As Fountain City grows, dedicated account management, and more team members will make them able to fit the right people with the right client.

BACKGROUND

Please describe your company and your position there.

I'm the IT manager for Mitchell Industrial Tire Company (MITCO). MITCO has been in business since 1953 and serves the industrial tire market both as a manufacturer and as an importer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fountain City, Inc., and what were your goals?

Our core business functions are serviced by custom software that was originally developed in the late 1980s and continues to be enhanced to this day. Several years ago it was decided that the transition from this legacy system needs to be investigated as there are few developers available to continue supporting the legacy system. Technological advancements are also making it worrisome that procuring hardware to run the legacy system may become problematic.

SOLUTION

How did you select this vendor and what were the deciding factors?

Fountain City came highly recommended from a highly respected vendor that I have done business with for many years.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Python / Django / Rest Framework / Swaggar Proof of concepts for accessing multiple distrubted MS SQL server based databases via restful API calls. Endpoints for inventory and track information. Extensive custom user rights managment to control access to API end points with authenication via tokens Fountain City and our linux support vendor created a self hosted GitLab CI/CD DevOps platform that includes local development, deploying to a testing server, and deploying to a production server.

Both companies provided training for staff on using the system. Fountain City collaborated with staff on documenting the use of the DevOps system. Swagger for API documentation and developer support. DataDogHQ integration (still a work in progress) Documentation, training, and code examples provided by Fountain City allowed inhouse staff to implement API endpoints to support a large customer in there needs for pricing, inventory availabilty, orders and credits.

How many people from the vendor's team worked with you, and what were their positions?

Ive worked with the CEO, several different project managers, and several Tech Leads.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We currently have one customer using the system as they are very pleased with the results. We hope to expand this as the need arises.

Describe their project management style, including communication tools and timeliness.

Fountain City has been very good at providing the desired results without a lot of hand-holding by MITCO staff. They have achieved impressive results within the budgetary and time constraints place on them.

What did you find most impressive or unique about this company?

Eveyone I have come into contact from Fountain City has been very professional and measured in their responses to the challenges of this project of which there are many.

Are there any areas for improvement or something they could have done differently?

I can't imagine them doing a better job then they have given the budgetary restaints that they are working under.

BACKGROUND

Please describe your company and your position there.

I’m the owner of a health and nutrition coaching company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fountain City, Inc., and what were your goals?

I hired Fountain City, Inc. to help me build a subscription based meal planning website. My goal was to have a very user-friendly platform to deliver weekly meal plans.

SOLUTION

How did you select this vendor and what were the deciding factors?

This company came highly recommended by a good friend of mine.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The development team helped customize the dashboard, customize registration process and created my downloadable for my weekly meal plan delivery.

How many people from the vendor's team worked with you, and what were their positions?

The project manager was my main point of contact throughout the process. There was two developers and I worked with a marketing expert from the team as well.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website was stunning. It was a beautiful design, very user-friendly and high quality.

Describe their project management style, including communication tools and timeliness.

The project manager was always very attentive, very methodical. He always explained in detail over the phone what was happening and often shared ways to make improvements to the project. We used a ticket system as main communication tool.

What did you find most impressive or unique about this company?

I was absolutely impressed with the level of professionalism and responsiveness of all the team members.

Are there any areas for improvement or something they could have done differently?

No, I was very satisfied with the end result. Great team!

BACKGROUND

Please describe your company and your position there.

We're a startup with multiple brands and websites

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fountain City, Inc., and what were your goals?

We worked with Fountain City to develop websites for our company and brands

SOLUTION

How did you select Fountain City, Inc., and what were the deciding factors?

We chose them for their size and since their workforce was based in the US

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They developed websites for us in Wordpress, though some additional coding was used

How many people from the Fountain City, Inc. team worked with you, and what were their positions?

About 3 developers, 2 PMs and manager, which varied by project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They stayed on budget, delivered quality work and kept our websites well maintained and updated

Describe their project management style, including communication tools and timeliness.

They used a ticket system to keep track of the projects, in crunch times we had weekly calls for updates and they were timely with deliverables

What did you find most impressive or unique about this company?

The team's knowledge about options and execution was impressive.

Are there any areas for improvement or something they could have done differently?

For small tasks, it'd be good to have had a more structured completion timeline