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Full Service | Digital Agency

4.7
7 reviews

Whether starting a new business or revamping an established one, we will make your full scope of digital dreams a reality. With an extensive range of custom services and carefully curated team of experts, we take your online and offline presence to the next level.

 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
1998
Show all +
Portland, OR
headquarters
other locations
  • 1108 Chancellors Ridge
    Durham, NC 27713
    United States
    (971) 808-2633

Focus

Service lines
  • Web Development
  • Mobile App Development
  • Branding
SHOW ALL +
Client focus
  • Midmarket ($10M - $1B)
  • Small business (<$10M)
  • Enterprise (>$1B)
Industry focus
  • Arts, entertainment & music
  • Business services
  • Non-profit
Branding focus
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Application platform
Artificial Intelligence Focus
User Experience

Portfolio

Key clients: 

Our services are accessible to all types of customers. We have the capacity to handle large established companies, while providing the same attention to small and medium-sized businesses still growing.

Notable brands include:

  1. ABNAmro
  2. Heineken
  3. Intuit
  4. T-Mobile
  5. OPI

See full portfolio: https://fountain-city.com/work/

Gold Moon Image

Gold Moon

Custom website development for innovative productline company.

Glass Alchemy Image

Glass Alchemy

Custom illustration work for virtual and physical prododuct lines.

Eclipse - sparkling beverage Image

Eclipse - sparkling beverage

Eclipse logo, product design and custom illustration work.

Robert Trent Jones II Image

Robert Trent Jones II

Full site redesign and upgrade with advanced functionality and modular component design approach.

Kite Tea Image

Kite Tea

Branding, logo and packaging design for elegant modern tea company.

Renewable Northwest Image

Renewable Northwest

New mobile responsive website for pacific northwest energy organization. Ensuring the world is moving towards a better, more sustainable energy future.

Reviews

4.7
7 reviews
Sort by

Custom Software Dev for Cosmetics Company

“Their technical expertise allowed them to ideate a platform that anyone could use.”

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4.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. - Dec. 2015
Project summary: 

Fountain Cities, Inc. outlined a proof of concept for a customizable web platform. Functionalities included location-based configuration. Development ended before the launch due to internal changes.

The Reviewer
 
501-1,000 Employees
 
North Hollywood, California
Sebastian Auer
Former Solutions Architect, OPI Products, Inc.
 
Verified
The Review
Feedback summary: 

Stakeholders praised the accessibility of the proposed platform. The team practiced transparent communication, offering realistic suggestions about the feasibility of features. They also excelled at adapting to changing circumstances.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was a solutions architect for OPI Products, Inc., a cosmetics company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fountain City, Inc.?

We needed a web-based platform that could be centrally maintained by our US headquarters and easily accessed by our different marketing departments. Each department managed a specific market, and they needed to access a version of the website geared toward that audience.

SOLUTION

What was the scope of their involvement?

Fountain City, Inc. created a proof of concept for a customized web platform. Features included translating, product approvals, and routing. The system adjusted based on location, market, and browser preference. The team’s proof of concept was approved, but their involvement ended when the project was canceled following a corporate merger.

What is the team composition?

I worked with five teammates.

How did you come to work with Fountain City, Inc.?

We hired the team because their professional image aligned with our needs, and they had experience in our market. They also knew how to communicate with a non-technical audience.

What is the status of this engagement?

The project began in January 2015 and ended in December 2015 due to a corporate merger.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The intuitive platform received excellent feedback from international stakeholders. The first test phases would configure automatically, rarely requiring manual adjustments.

How did Fountain City, Inc. perform from a project management standpoint?

We collaborated via email, the phone, and video calls. They were highly communicative and effectively explained technical concepts. The team offered realistic information about feature feasibility, enabling us to make informed decisions.

What did you find most impressive about them?

They were transparent and always notified us of concerns early on. Their technical expertise allowed them to ideate a platform that anyone could use.

Are there any areas they could improve?

I couldn’t say. If we would have hired Fountain City, Inc. earlier, we would have had more time to plan for the internal changes that disrupted the project process.

Do you have any advice for potential customers?

Future clients should provide a large pool of information during the planning stages, even if it’s just a wish list and doesn’t relate to the product. They will take the information and adjust the project path for future updates.

4.0
Overall Score 4. There would have been fewer issues if we had planned more from our end.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    5. The only issue was when we were too busy to respond to their team right away.
  • 4.0 Cost
    Value / within estimates
    4. They aren’t the least expensive company we’ve worked with, they provide great expertise and a diligent working style.
  • 4.5 Quality
    Service & deliverables
    4.5. They delivered complex results in a timely matter.
  • 5.0 NPS
    Willing to refer
    5. I have no reservations referring them to anyone.

Engineering & Dev Support for Marketing Company

"I’m never worried when we work with Fountain City—I can always rely on them."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Apr. 2016 - Ongoing
Project summary: 

Fountain City, Inc. provides ongoing support for various engineering and development projects. They add team members as needed for the IT and maintenance needs.

The Reviewer
 
1-10 Employees
 
San Francisco, California
CEO, Marketing Agency
 
Verified
The Review
Feedback summary: 

With the support of Fountain City, Inc., the business has been able to manage a higher volume of work and deliver quality results to their customers. The team has been a strong, dedicated, and efficient partner. They’re a dependable group and are timely in producing work.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of two companies that provide online marketing and web development services. One company is geared toward the wine industry and the other helps small businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fountain City, Inc.?

We hired Fountain City to serve as an extended part of our team on several projects. We occasionally don’t have enough resources to deliver the high-quality work we aim for, so we needed their support.

What were your goals for this project?

We hired Fountain City to address our needs across several projects. We wanted to produce work on time and in our budget that surpasses expectations.

SOLUTION

How did you select this vendor?

Fountain City came highly recommended to me from a colleague in the web development industry.

Describe the project and the services they provided in detail.

The work they’ve done for us has included IT support, Drupal development, security, and backup services.

What was the team composition?

The team they provide fluctuates depending on our workflow and client demands.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Working with Fountain City ensures we serve our clients to the best of our ability. They allow us to handle an increased workflow and everything is executed perfectly.

How was project management arranged and how effective was it?

Fountain City manages the work professionally and efficiently. I was repeatedly impressed with their organizational skills, management tools and the prompt delivery of their work.

What did you find most impressive about this company?

I’m never worried when we work with Fountain City—I can always rely on them. The work they produce is spot-on every time. I’m proud to use them as an extension of my team.

Are there any areas for improvement?

There’s nothing I can think of for them to improve—they're worth every penny.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Project Management Tool for Professional Translating Co.

“I’m always confident they’ll take the lead to ensure that the project runs smoothly and in the manner that I expected.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2014 - Ongoing
Project summary: 

Fountain City, Inc. customized Redmine for an internal project and document management system.

The Reviewer
 
11-50 Employees
 
Los Angeles, California
Jocelyn Graf
Owner, Proficia
 
Verified
The Review
Feedback summary: 

The scalable software functions effectively without downtime. Fountain City, Inc.’s talented project managers seamlessly guide the client, anticipate unknowns, and ensure accurate budgets. They provide small firm attention with the quality people and professionalism of an enterprise-level firm.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of Proficia. We do editing and translation for academic and scientific English writing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fountain City, Inc.?

We needed a customized internal project management tool. We operate across multiple countries and currencies. We needed it to track documents, track work, and track payments for work. There were no existing tools that really met our needs.

SOLUTION

What was the scope of their involvement?

Fountain City, Inc. built a customized project management tool using Redmine, a Ruby-based opensource program. We went extensively through my requirements focusing on functionality and UI. We developed user stories. They helped me to envision the solution by identifying and ranking our needs from which their developers put together a list of features with pricing. I was able to choose from that list what I wanted to build immediately versus adding later.  

What is the team composition?

We worked with about five people on this project.

How did you come to work with Fountain City, Inc.?

I had a previous vendor that was no longer available. They suggested Fountain City, Inc. I considered them as well as some other companies. I felt that they were the right size to work with the size of my company. I also knew they had a good reputation in the community.

We had worked with them on several previous projects when we established this engagement. I went to them for advice about what software was already on the market that I could use to meet our needs. We talked through a few of the options and about the possibility of Fountain City, Inc. building something from scratch.

How much have you invested with them?

We spent about $50,000 in total.

What is the status of this engagement?

We started working with them in August 2014, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have the tool that we wanted, and it works as we wanted it to. We’ve had the site running for several years. It's a core part of our operations, and we've never had it go down in such a way that we couldn't continue to function. If anything happens, they fix it right away, and it has never interrupted our operation. We've been able to scale up two additional people, and it can handle it without a problem.

How did Fountain City, Inc. perform from a project management standpoint?

We speak by phone a lot. They have a Redmine-based project management system that forwards messages to my email and has an app that makes it easy to follow what they’re doing and comment myself.

Project management is one of their core talents. I’m always confident they’ll take the lead to ensure that the project runs smoothly and in the manner that I expected. I don’t have to manage the project for them or tell their project manager what to do. They manage their own people. They ensure that they have backups and that people contribute for the time they put in. Regular phone conversations are well organized; they check the time throughout the call and summarize everything at the end. They provide weekly reports and check in with me every step along the way. They guide me through everything and help us anticipate things.

We’ve kept to budget, and there are no surprises. I always know in advance what I’ll spend on different options for maintenance and improvements. They provide different levels of estimates—low, medium, high—and end up with the range they quoted.

What did you find most impressive about them?

They operate at the enterprise level with the quality of their people and the professionalism of their projects. It's not like hiring just one person. You’ll get the full services that a corporation would get from hiring a big firm. At the same time, they’re small enough that you'll get attention. They won’t treat you as unimportant compared to a larger client. They really prioritize you. They’re a great option for funded startups or small- and medium-sized businesses that have a proper budget and timeline and want work done well.

Are there any areas they could improve?

There's nothing that occurs to me.

Do you have any advice for potential customers?

If someone just wants a brochure or a WordPress site, that wouldn't be right for Fountain City, Inc. because they look for bigger projects than that. In those cases, the client would be disappointed. But if someone has a substantial project, they’re the best that you'll find.

5.0
Overall Score They're easy to work with and cooperative.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    That's one of their core competencies.
  • 5.0 Cost
    Value / within estimates
    They charge at the enterprise level and deliver at that level.
  • 5.0 Quality
    Service & deliverables
    They're familiar with cutting-edge tools and competent enough to implement them.
  • 5.0 NPS
    Willing to refer
    I've recommended them to a lot of people.

Web Dev for Acupuncture Healing Company

"We valued the way they supported us throughout the project—everything was on track."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May. 2017–Mar. 2018
Project summary: 

Fountain City, Inc. developed a custom e-commerce on WordPress to consolidate multiple sites. They managed the entire design and creation process for the website and used an agile approach.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Terri Chamberlin
Business Manager, TATlife, Inc.
 
Verified
The Review
Feedback summary: 

The improved platform has earned significant traffic and users spend more time on the site. The Fountain City Inc. team showed a high level of commitment to the success of the project. They delivered the work in a timely manner and were a valuable resource.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the business manager of TATlife, Inc. We’re an acupuncture healing company. We sell recordings and offer live webinars, workshops, and private sessions. We have students, professionals, and trainers all over the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fountain City, Inc.?

We’ve never had a functioning, efficient website which impedes our goal of creating an easy-to-use online store with all of our resources in one place. We wanted to have one main site that displays our offerings and resources clearly and cohesively. Due to this need, we hired Fountain City, Inc. to create our platform.

SOLUTION

What was the scope of their involvement?

We held an initial meeting in which we explained our company and project goals. From this, the project manager visualized our ideas and began the work. They developed an aThemes website so we’d have the ability to make future changes as necessary. Their developers paired the site with WooCommerce and build on WordPress. Their team handled the graphic design, colors, flow, UX, etc.

What is the team composition?  

To begin the project, Sebastian (CEO/Owner, Fountain City, Inc.) assigned Anthony (Project Manager, Fountain City, Inc.) to our project. David (Web Developer, Fountain City, Inc.) was our main developer, and there were others working with us, too.

How did you come to work with Fountain City, Inc.?

Though we looked at a few companies, we followed a referral to work with Fountain City, Inc. We had worked with several developers in the past, so we knew this team felt right. They had a strong grasp on our goals after a ten-minute conversation.

How much have you invested with them?

We spent $28,000 on their services.

What is the status of this engagement?

We worked together from May 2017–March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our Google Analytics account shows we have a significant number of new users. Additionally, the length of time they spend on the site is four times longer than with our old platforms.

How did Fountain City, Inc. perform from a project management standpoint?

Our project manager was amazing—we were kept updated on every stage. They were highly responsive and communicated with us via text, email, webinar-based meetings, and tickets. If we ever had emergencies, they answered quickly. Even if there were delays on our end, they were helpful and felt like a part of our team.

What did you find most impressive about them?

We valued the way they supported us throughout the project—everything was on track. We were always made aware of our budget and timelines.

Are there any areas they could improve?

There was nothing they could have done better.

5.0
Overall Score I can’t say enough wonderful things about them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everything was always on time on their end.
  • 5.0 Cost
    Value / within estimates
    They were less pricey than previous companies we worked with.
  • 5.0 Quality
    Service & deliverables
    They created a the website in a cost-effective way.
  • 5.0 NPS
    Willing to refer
    We’ve already given them referrals.

E-Commerce Dev for Organic Beauty Brand

“They delivered quality, clean, and stable code, and they follow industry best practices in each of their processes.”

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4.5

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2017 - Nov. 2018
Project summary: 

After a short discovery period, Fountain City, Inc. helped plan and build a new e-commerce website on a Shopify platform. They implemented some SEO strategies and worked on several additional features.

The Reviewer
 
1-10 Employees
 
New Mexico
Jonathan Hansen
IT Manager, Vapour Beauty
 
Verified
The Review
Feedback summary: 

Fountain City, Inc. delivered high-quality work within a strict deadline. They’re a team of skilled and trustworthy people, showing a high level of commitment. Detail-oriented, organized, and efficient, their team was a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I manage the IT and web development needs for Vapor Beauty. We’re a natural cosmetics manufacturer and distributor.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fountain City, Inc.?

Our e-commerce site was operating on a very old platform, and the owners of the technology weren’t maintaining it properly. We ran into several problems and security breaches that were nearly impossible to fix. Eventually, the technology owners decided to shut down the platform and told us we had six months before we’d lose our website. We needed to find a vendor quickly and build a new e-commerce store on a new platform.

SOLUTION

What was the scope of their involvement?

Our engagement with Fountain City, Inc. started with a brief discovery phase where we shared our requirements for the new platform. We decided to use the Shopify platform to build a more modern e-commerce website. Fountain City, Inc. put together a very detailed action plan for the entire project, listing hours for each task and accounting for any possible challenges. We wanted a predictable budget, so this roadmap was extremely helpful. Once we finalized all of the plans, their team built out our site on Shopify and implemented some SEO strategies. After launching, they added some extra features.

What is the team composition?

I worked with Sebastian (CEO, Fountain City, Inc.), Will (Developer, Fountain City, Inc.), Joshua (Technical Project Manager, Fountain City, Inc.), and Anthony (Marketing, Founder City, Inc.).

How did you come to work with Fountain City, Inc.?

I’ve been friends with Sebastian for nearly 20 years, and we’ve worked together in the past. I was familiar with his experience and the quality of his work, so I reached out to him when I needed help. We considered a few other vendors but ultimately chose Fountain City, Inc. My boss met Sebastian and immediately trusted him.

How much have you invested with them?

We spent between $25,000­–$35,000 on this project.

What is the status of this engagement?

We started working with Fountain City, Inc. in early 2017 but took a small break. The project picked back up again in August 2017, and we launched the site in February 2018. Our partnership officially ended in November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Fountain City, Inc. helped us out of an urgent situation. They delivered quality, clean, and stable code, and they follow industry best practices in each of their processes. Their services are very advanced, and they still came in under budget. I could trust their team to guide us in the right direction. As a result of their services, our revenue has significantly increased.

How did Fountain City, Inc. perform from a project management standpoint?

Their team was great. If we ever ran into an obstacle, someone was always available to help. The Fountain City, Inc. team was very well organized, and they paid close attention to even the smallest details.

What did you find most impressive about them?

Fountain City, Inc. allocated their resources efficiently, which helped them stay within budget. Even though they billed us for their time, I could count on them to work as quickly as possible. Their planning and management skills are fantastic.

Are there any areas they could improve?

After we finished the core part of the project, Fountain City, Inc. billed us for some additional time that we didn’t necessarily expect. The charges were very minimal, but we would’ve liked them to communicate with us beforehand.

Any advice for potential customers?

Clients should be very clear about what they want. Having direct and detailed requirements will save time in the end, and it reduces the need for additional back-and-forth communication.

Additionally, I recommend clients use Fountain City, Inc.’s graphic design team. It’s very well integrated with the development team, and they have a very efficient inter-team workflow.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met all of our deadlines.
  • 5.0 Cost
    Value / within estimates
    They use their resources efficiently, which saves us money.
  • 5.0 Quality
    Service & deliverables
    They delivered clean and well-executed code.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them to a lot of people.

Website Overhaul for Consulting Services Nonprofit

"Relationships matter to this team, and it makes for a pleasant and productive experience."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. - Mar. 2018
Project summary: 

Having previously worked with them, Fountain City, Inc. revamped the website’s layout and backend. They updated the navigation and features, loaded fresh content, did testing, and helped with its launch.

The Reviewer
 
1-10 Employees
 
Seattle, Washington
Lisa Colton
Founder and President, Darim Online
 
Verified
The Review
Feedback summary: 

Not only did they produce a website that looks amazing and works seamlessly, but they did it through a stress-free process with easy communication and transparency at all times. Their post-launch attention and customer-centric approach are superb, making them highly recommendable.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the founder and president as well as the principal consultant of Darim Online, a nonprofit organization providing strategic and communications consulting to other nonprofits.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fountain City, Inc.?

Our website’s layout, backend technology, and content needed a major refresh. Having worked with Fountain City in the past, they were my first call when it was time to update things.

What were your goals for this project?

Our goal was a total revamp. As a communications consulting operation with a strong focus on digital, we need to urgently update our look and feel. We were looking to achieve this refresh without a huge burden on our staff or our bank account while creating something that would last.

SOLUTION

How did you select this vendor?

I’ve worked with Fountain City on and off for a few years. I really trust them.

Describe the project and the services they provided in detail.

Fountain City helped me finalize the website’s navigation and features, then applied our visual brand to a theme we chose together. They built the site, loaded content, tested everything, and conducted a smooth launch.

What was the team composition?

I had one main project management contact who worked with the other team members as needed.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website works great! I'm happy and not burned out from the experience of building a website. The biggest demonstration of success is that I recommend my clients to Fountain City too! Their technical work is top notch, the project management and account management is impeccable, and they’re really nice people.

Building a website with this team is stress-free, and after the site is done, they proactively stay in touch to make sure all system updates, security patches, and other good practice maintenance are done.

How was project management arranged and how effective was it?

The communication was very smooth. They have a great online ticketing system and they’re also open to phone calls when a personal touch or further discussion is needed. Fountain City is also responsive and transparent with what’s happening behind the scenes. I couldn’t be more pleased with their project management, and I've had a fair amount of experience in this area.

What did you find most impressive about this company?

Working with Fountain City feels like we're all on the same team. They treat clients like friends, not just as a vendor. I really appreciate the thoughtfulness that has gone into each project. Relationships matter to this team, and it makes for a pleasant and productive experience.

Are there any areas for improvement?

There’s nothing I can think of!

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already have referred others to Fountain City!

Web Development for Video Production Company

"They’re always trying to find out what I want to do and work from there, as opposed to telling me what I need to do ..."

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
July 2016 - Nov. 2016
Project summary: 

Fountain City developed a WordPress site for a Video Production company focused on corporate sales marketing. They wanted to improve their online reputation and create a user-friendly design.

The Reviewer
 
1-10 Employees
 
Cincinnati, Ohio
President, Panoptic Media
 
Verified
The Review
Feedback summary: 

Google rankings, as well as online traffic, have improved since the new site debuted. Users admire the UI and design of the new site. The client appreciates their mutual passion for extensive non-profit work, which helped build a strong partnership between the companies.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Panoptic Media is a video production facility in the Cincinnati, Ohio, area. This is our 25th year. We primarily do corporate sales marketing, but we also do some training and nonprofit work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fountain City?

We needed help with sales and wanted a better presence on the internet. Fountain City has helped me with two iterations on our website. We had an existing website before I reached out to Fountain City. That was back in 2002 or 2003. We scrapped it and came up with a new design.

The first one was fine for several years, but with changes in technology, we needed something that was responsive and looked the same whether people viewed it on tablets, desktops, or phones. Last year, we started working on a new site just to do a better job on encouraging people to work with us.

SOLUTION

What was the scope of their involvement?

Fountain City had three people work with us: Sebastian [Creative Director, Fountain City] and two folks that he regularly used. There may have been somebody else that popped in along the way. I know he’s got a bigger team than that, but it was primarily the three, with Sebastian as the lead. The old site was on Drupal, and the new one is a WordPress theme called Avia. With the way that we developed the site, I found the WordPress template I wanted to use. Sebastian and his team did most of the backend, and then I filled in most of the content.

How did you come to work with Fountain City?

I was looking for a website designer, and the ISP [internet service provider] I used recommended a couple of resources, one of which was Fountain City. Out of the two, I felt I had more rapport with Fountain City, so I went with them. I have great faith in Sebastian and Fountain City. Our relationship has been going on for ten years now, and Fountain City has treated me well over these years.

How much have you invested with Fountain City?

I’m going to say $4,000 or $5,000.

What is the status of this engagement?

The recent project started in July 2016, and we went live in November 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

There’s been a little bit of increase in traffic. The biggest improvement we’ve seen is our Google rankings going up consistently. As opposed to being between the eight and 10th position, we are now between third and fifth. We’ve also gotten good feedback from people regarding the website.

How did Fountain City perform from a project management standpoint?

Fountain City did well. There were a couple of issues with the email migration. That took maybe two weeks instead of a few days, which Sebastian had initially suggested. There was one other little thing with responsiveness on phones, where the infographic was sliding off the screen a little bit. But those were pretty minor. Both issues were cleaned up in a timely fashion.

What did you find most impressive about Fountain City?

Sebastian and I both share a little bit of trying to make the world a better place. He’s also worked on a couple of websites for a nonprofit that I’m involved with.

Fountain City has a pretty good team. They’re always trying to find out what I want to do and work from there, as opposed to telling me what I need to do or not to. Fountain City doesn't try to take over.

Are there any areas Fountain City could improve?}

No, I can’t think of any big issues.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    I’ve been with Fountain City for so long that I don’t have anything to compare them to, but I think the value is good.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would absolutely recommend Fountain City!