ForceFolks

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager of Linvelo, an IT company that develops custom software, web and mobile apps, and AI solutions. We also provide digital strategy consulting for businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ForceFolks?

Years of custom Salesforce development had made updates difficult. We needed ForceFolks to review the existing Apex code, rework the integration with our internal ERP system, and set up a CI/CD pipeline. Our goal was to make releases more predictable and spend less time fixing things after each update.

SOLUTION

What was the scope of their involvement?

ForceFolks reviewed our Salesforce setup, including the legacy Apex code and the API connection to our ERP. We discussed our initial integration plan with their architect, who pointed out where it added unnecessary complexity and suggested a simpler approach.

They refactored the custom code, reworked the ERP connection to address data sync failures, and set up an automated CI/CD pipeline for deployments. We stayed in touch with the developers to discuss changes and resolve questions. A few minor bugs came up along the way, and the team worked through them with us.

At the end of the project, ForceFolks handed over the updated Salesforce codebase with the problematic legacy Apex classes removed, a working API connection to our ERP, and a configured CI/CD pipeline. They also provided technical documentation covering the revised architecture and instructions for our internal admin team to manage deployments.

What is the team composition?

We worked with 2–5 teammates from ForceFolks.

How did you come to work with ForceFolks?

We found ForceFolks through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

We spent around $50,000 to $199,999.

What is the status of this engagement?

We worked together from January–August 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With the new CI/CD pipeline, deployments take over 40% less time. In the two quarters since the refactoring, we haven’t had any critical rollbacks or crashes during peak hours. Our team also spends roughly 60% less time debugging legacy code, leaving more time to build new features. We tracked deployment time, release frequency, and errors after launch. We’ve moved from releasing every two weeks to releasing when changes are ready. 

Post-release errors have been rare, with no critical rollbacks in the quarters since the project. We also estimate that our engineers save 15–20 hours a week previously spent debugging legacy Apex code. Overall, our team spends less time fixing release issues and more time developing new features. We can release changes when they’re ready instead of waiting for the next scheduled deployment. Fewer disruptions during peak hours have also made day-to-day work in Salesforce more reliable.

How did ForceFolks perform from a project management standpoint?

They sent us weekly updates and tracked progress by sprint, so we knew what was finished and what was still in progress. When the legacy Apex code turned out to be more complicated than expected, their project manager flagged the risks early and explained how they would adjust priorities. They still met the agreed deployment deadline.

What did you find most impressive about them?

Their architect questioned our original ERP integration plan and walked us through a simpler option before development started. I appreciated that they explained where our approach could cause problems and gave us enough detail to make an informed decision.

Are there any areas they could improve?

Nothing major comes to mind. They kept us informed, explained the technical decisions, and delivered the agreed work without expanding the scope unnecessarily. Overall, we were happy with how the project went.

BACKGROUND

Please describe your company and position.

I am the Revenue Operations Manager of Nexlify Solutions

Describe what your company does in a single sentence.

We provide subscription-based software to business customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ForceFolks to accomplish?

• Preparing quotes involved too many manual checks and repeated questions about product configuration, pricing, and approvals.
• We wanted to simplify the process for sales representatives, apply pricing rules consistently, and reduce the amount of routine intervention needed from Revenue Operations.

SOLUTION

How did you find ForceFolks?

• Online Search
• Referral
• Clutch Site

Why did you select ForceFolks over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from ForceFolks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Describe the scope of work in detail. Please include a summary of key deliverables. Forcefolks reviewed our product structure, pricing logic, and approval requirements, then configured the Salesforce quoting solution around those rules. The scope included product configuration, pricing rules, approval workflows, and improvements to the wider quote-to-cash process. The team tested key quoting scenarios and supported sales users during adoption. Main deliverables were the configured quoting workflows, standardized pricing and approval logic, and practical support for introducing the solution to the sales team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quote preparation became significantly faster and required fewer manual steps:

• Average time to prepare a standard quote dropped by roughly 30–40%.
• The number of “can you check this quote?” requests from sales to Revenue Operations fell by nearly half.
• Pricing consistency improved — fewer incorrect discounts and exceptions slipped through.
• Adoption was strong: the large majority of eligible sales representatives started creating quotes in the new process within the first few weeks after go-live. 

The resulting process is more consistent and much easier for our team to support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Some internal pricing and approval decisions on our side took longer than expected, which slowed parts of the configuration. Forcefolks worked through those requirements patiently and kept the configuration connected to practical sales scenarios. Once decisions were locked, they moved quickly. They stayed flexible when priorities shifted and responded promptly to our requests throughout the project.

What was your primary form of communication with ForceFolks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They consistently thought about how sales representatives would actually use the system day to day. The work addressed the real product and pricing decisions behind the configuration, which made the final process practical and usable rather than theoretical.

Are there any areas for improvement or something ForceFolks could have done differently?

Nothing significant comes to mind. The team kept communication clear and helped us work through pricing and approval decisions with everyone involved on our side.