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Get a custom proposalEngage Teams, WOW Customers, Drive Results
First Impression Training (FIT) is a UK-based specialist in customer service, sales, and leadership training, with over 45 years’ combined experience on the frontline and in senior management. We deliver culture change solutions for corporate clients and bespoke training, coaching and train-the trainer services for our SME clients.
Our flagship Ultimate Customer Service Training Programme (UCSTP) is CPD-accredited and blends video-based eLearning with live coaching to embed skills that deliver measurable business results.
People buy people first and we work with corporates and SMEs across sectors — from financial services to healthcare — to improve customer experience, increase employee engagement, and enhance operational efficiency. Our Purple Cow Philosophy ensures clients stand out by delivering small but powerful “WOW” moments that turn everyday interactions into lasting loyalty.
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Min project size
Undisclosed
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Hourly rate
$150 - $199 / hr
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Employees
2 - 9
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Year founded
Founded 2001
Service Lines
Select Focus Area
- Corporate Training & Coaching Focus
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Industries
- Insurance
- 30%
- Financial services
- 25%
- Medical
- 25%
- Hospitality & leisure
- 10%
- eCommerce
- 10%
Clients
- Enterprise (>$1B)
- 40%
- Midmarket ($10M - $1B)
- 40%
- Small Business (<$10M)
- 20%
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