Enterprise Software, Web & Mobile Applications

Fingent has been in the IT software services industry since 2003 and we are a reliable and affordable Web and Mobile Development company for enterprise and mid-sized organizations. 

We are a full service web and mobile development services provider with two offices in the United States (Boston and New York), India and United Arab Emirates. Our global team of over 230 talented full-time employees has helped hundreds of mid and large size organizations implement software solutions that increase productivity and profits.

Our services include Web Application Development, Mobile Application Development, Product Development (SaaS) and Enterprise Software Development. We will help you solve your business challenges through software in any technology area. 
Get a free consultation, fill up this form or email us at [email protected] 

How we work -

1. Tell us your requirement/Idea
2. We will setup a short discovery call and get back to you with a ballpark estimate.
3. Detailed proposal will be presented
4. Proposal closure.

We have worked with clients large and small, always delivering value and communicating with you through constant engagement and stay within deadlines. Most of our clients are not techies, but our business analysis and communication skills help them understand the complexities to help them visualize solutions through mock-ups, workflows and more.

 
$10,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2003
Show all +
White Plains, NY
headquarters
  • Fingent Corp
    235 Mamaroneck Ave, Suite 301
    White Plains, NY 10605
    United States
    914. 615.9170
other locations
  • Fingent Corp
    210 Broadway, Suite 201
    Cambridge, MA 02139
    United States
    914.615.9170
  • Fingent Corp
    Middle East FZCO
    Dubai Silicon Oasis HQ Building, DU 341041
    United Arab Emirates
    971(0)4501.5951
  • Fingent Corp
    Infopark, Kakkanad
    Cochin, KL 682030
    India
    91.048.4405.5006

Portfolio

Key clients: 

Sony, Johnson & Johnson, University of North Carolina, NEC, PWC, Trade Alliance Group, CBN, Premium Retail, RAK Insurance​, Entrepreneurs and SMB's

Web Solutions Enabling Smarter Locker Management

VLocker is an Australian based company that provides innovative locker solutions for fast and easy freight delivery. They have been designing, manufacturing, deploying and servicing locker systems worldwide since 1995 and provide customized locker solutions to: Water parks, Theme parks, Grocery click-and-collect, Staff lockers and many more. When Coles supermarket approached them with certain specific needs, they thought it’s the right time to expand and diversify their existing family locker business a little further than just providing paid locker services.

Fingent proposed a solution that provides Vlocker’s users with more options for their package delivery while solving its existing efficiency challenges. People could conveniently receive orders at a specific place without having to be there physically. A web-based solution helped them track, control and take care of deliveries more efficiently. Apart from the order delivery service,...

Customized Solutions for Premium Retail

Premium Retail Services is a company founded in 1985, that provides merchandizing, assisted sales, training, field marketing services and more for retailers and manufacturers across all trade channels. Headquartered in Chesterfield, Missouri, Premium comprises thosands of employees covering all 50 states, Canada, the Virgin Islands and Mexico. They required an application to replace their existing obsolete and inefficient reporting and communication systems and one which could efficiently handle the large amount of data being generated.

Fingent developed a customized solution for Premium Retail that helped them comprehend and analyse their large data. It helped Premium Retail to convert large volumes of data into user-friendly visual representations and also automate data input procedures. It also allowed them to manage field data and gauge performance reviews. Download the case study...

Custom Property Management Software Developed for a Leading Real Estate Company

This project was done for a leading property investment and management company, handling more than 8000 properties segmented under single family real estate. They manage real estate portfolios of private equity funds, offering a vertical spectrum of services ranging from property acquisition to lease or sale management.
The inefficiency of manual business processes and the immediate need to scale up owing to growing customer base, forced them to think of a software solution. Their need was to streamline and automate key business operations effectually making them more efficient. Though a leading property management software was inducted into the environment, the solution didn’t really blend with their culture as it primarily catered to multi- family real estate requirements ( like most other prevalent solutions ) and couldn’t really fill the gaps for their business. The organization had to rely back on old excel sheets to manage multi-million dollar transactions and endure...

A Real Estate IoT Application

Our client, Residential Capital Management (RCM) and Affiliates, headquartered in Atlanta GA with branches over five locations, is a leading single-source provider of vertically integrated solutions for single family real estate needs.

Fingent’s approach

RCM is known for single-family property management and manages over thousands of property leasing every day. With so many other property management hurdles, each day there would be over a hundred requests from leads to inspect houses before leasing. They needed a custom made solution that lessened their challenges and made the processes efficient.

RCM required a software solution that enabled their leads to search for, schedule and view vacant properties without the help of leasing agents. A mobile application was the key, which could help them identify the leads in need of houses for lease, and serve them promptly with active follow-up features to ensure their comfort in...

Smart Service Ticketing Solution for PwC

PwC used to manage its corporate ticket inventory with an exhausting mix of spreadsheets, service request emails, follow-up calls and even visits to IT department. Employees spent a lot of their time and effort on multiple service request emails and waiting for request approvals.

Fingent analysed PwC’s challenges to develop a smart ticketing system that was built with an emphasis on usability. The internal ticketing application helps employees to raise, manage and view tickets for internal IT issues, access these issues, view admin related cases, queries and any request that they have. The app enabled the IT department of PwC to respond effectively and uniformly to various requests from its employees, consolidate services, automate processes related to those services and better measure operational results. 

Download the full case study here

Developing Efficiency And Productivity Through Business Consolidation

Lewtan is the leading provider of a wide range of content and technology-based solutions to members of the global asset-securitization industry. These include issuers, investors, underwriters, servicers, credit enhancers and rating agencies representing more than 300 institutions worldwide that rely on Lewtan intelligence and surveillance solutions.

Lewtan’s product maintenance management was a growing concern. As their products were developed from different business and technology streams, consolidation was a key issue. Lewtan approached Fingent to help them asses their current business and technology scenario and provide a road map towards modernization.

Fingent deployed a thorough study of Lewtan products, their processes and infrastructure. A detailed study, involving product overviews from product managers, detailed overview and application demo was undertaken. Fingent reviewed code snippets and Database Schema along with the infrastructure and Management setup...

Audit and Compliance Enterprise Software for Better Efficiency

 AFCO provides expertise in process & equipment solutions and hands-on support throughout all areas of cleaning, sanitization, water management, food manufacturing & food safety. AFCO needed a quicker way to administer their services that enabled them to efficiently monitor creation and administration of different user roles and management of Audit work-orders (creation, deletion, editing and assignment) for itself and its clients. They wanted to replace their current mobile app with a better Android app for the field reps to increase audit efficiencies. Fingent deployed the ReachOut suite of Products to answer AFCO’s challenges. ReachOut helps organizations engage with customers, manage field agents, execute work orders, along with performing audit & compliance assignments. It helps plan, organize, structure and analyze data and execute projects...

Advanced Pet Care Solution - Web and Mobile App

The Client owned a pet care/pet walking business and was very particular about taking care of pets and making his customers very happy and satisfied. Though he had seen software solutions that automated processes in the Pet care company he previously worked in, the solutions were not fully efficient and required manual intervention and efforts at many points. His previous experience with technologies and the business helped him realize there can be an advanced solution for all the limitations and challenges that he used to face with the software in his previous company.

Fingent consulted his business and proposed an advanced pet care solution. The SaaS was suited for pet walking companies to manage their customers, operations, pets and processes. The app left no inefficient gaps in the operations, allowing the software to do its job while the staff could concentrate in providing a better experience for the pets and customers. The Solution is a web and mobile application...

Web based Application Empowering E-Learning Management

LindseyJones was started in 1991 in Tyler Texas by a small team working at the University of Texas Health Center. LindseyJones provides exam-preparation services for Respiratory Therapists, using a combination of software and material such as optical storage devices and hard copy. They needed to evolve from practices that limited their efficiency and which reduced their productivity.

Fingent proposed to provide a web-based application (called clinical simulations) that could interact with their clients who, for the most part, consisted of colleges, universities and technical teaching institutions. With this solution, LindseyJones effectively reduced their cost input by 80% and have successfully completed over 10,000 simulations across more than 60 universities.

Download the full case study here.

Default Management Solution

Founded in 1967, Five Brothers provides innovative, regulatory-compliant default management services that save time, eliminate errors and increase efficiency for commercial and residential mortgage services nationwide. The assignment was to create a set of purpose-built software functions comprising Five Brother’s default management solution.

Fingent created a comprehensive default management system comprising of several integrated components including BPO, QC, AVM, Workflow and Invoice and customized it to suit their business model. Fingent followed an interactive, “agile,” process to build out the required capabilities, resulting in the five discrete modules.

Contact us to see a demo

Foreclosure Management Solution

Simplor Foreclosure Response Team is the fastest growing consumer advocacy association of professionals in the country with the best resources to assist borrowers in preventing foreclosure. Agent Affiliates are provided superior branding, lead generation, lead management, marketing support, exclusive Simplor default technology and critical administrative services.

The Fingent team focused on creating a web-based, short sale management tool. We designed and developed a high performing and extensible solution by extracting best capabilities of ASP.NET technologies while keeping the traditional system intact. With this tool, Simplor was able to increase their efficiency and simplify their business processes. Download the case study here 

Multi-Parcel Auctions Application To Conduct Live Auctions

Ranch Marketing Associates, LLC is one of the top ranch brokers in the west (USA), specializing in ranches for sale throughout the west including ranch land, recreational ranches, cattle ranches, investment ranches, hunting ranches, sporting ranches, fishing ranches, guest ranches, horse property and equestrian properties. They wanted a specialized auction platform to provide their bidders with real-time intelligence during auctions and to improve the online auction process.

 

Fingent worked with founder Billy Long to create a cloud-hosted application to organize auction data in real time and to facilitate live multi-parcel bidding remotely and on-site using smartphones and tablets. With the app, they were better able to capture the highest sales price for their clients.

Property Management Software Customized for a Leading Real Estate Company

The inefficiency of manual business processes and the immediate need to scale up owing to growing customer base, forced them to think of a software solution.

Their need was to streamline and automate key business operations effectually making them more efficient.

Though a leading property management software was inducted into the environment, the solution didn’t really blend with their culture as it primarily catered to multi- family real estate requirements (like most other prevalent solutions) and couldn’t really fill the gaps for their business. The organization had to rely back on old excel sheets to manage multi-million dollar transactions and endure with several manual processes and inefficiencies. With in-depth consultation and gap analysis, Fingent’s business team understood the strategic requirement of the organization and mapped these into a vertically integrated solution. The challenge was to ensure...

C2C Event Management Application

Plananza is an event discovery platform that allows people to discover the things happening in their city. Plananza takes interests into consideration when making suggestions and ensures that the people are only notified of what they care about. Additionally, Plananza also allows people to follow their favorite performers and venues, buy tickets, interact with social media friends, and much more.

Fingent provided advanced information management and analytics software, coupled with simple visualization solutions, to bring to life a social media app for promoting events such as concerts and other nightlife activities. The platform had to provide a rich user experience and at the same time handle valuable marketing data on events, event sponsors, and users.

Want to see a Demo? Contact Us

Teachucator - E-Learning Management Solution

Risk-Eraser is the brain child of Marc Hauser, a former professor at Harvard. Risk-Eraser transforms the learning and decision-making capabilities of at-risk children by providing programs with tools to assess their growth, strengthen executive function, and sharpen critical thinking. They design programs that make use of simple systems to collect and analyze scientific evidence, with novel approaches to learning and decision-making that grow out of the rich scientific evidence. Teachucator is one such venture of Risk-Eraser. 

Fingent engaged with Risk-Eraser to create a light solution that could easily expand to a vast audience. The aim of the solution was to negate the problems that teachers, who dealt with at-risk children faced. It obtained expert opinions on practices followed by teachers. It formed a common platform where experts, clinicians, consultants and teachers could converge to discuss and share their knowledge and opinions to improve and reduce the risks that...

Streamlining Quote Management for NEC

NEC identified inefficient practices by their dealers and vendors in their Quote Management Process. These practices caused huge resource leakage as well as a delay in the sales cycle for NEC.

What they needed was a solution that helped to manage their quotes efficiently and accelerate their sales cycle.

Our team of business and technology experts understood NEC’s core deficiencies. We proposed a customized, scalable, web based application to streamline their quote management. After a thorough analysis of the processes involved in their quote generation system, Fingent identified their major pain points and was able to craft the perfect solution for NEC that helped them automate and simplify a number of their quote generation practices.  

Download the full case study here

iPad App for LEGO Fans

An iPad app that enables LEGO enthusiasts to quickly and easily find the instructions to their lost LEGO sets.  

This app works in sync with the website and allows users to search, download and view instruction sheets for LEGO sets. The application stores instructions to all LEGO sets released, which can be filtered by the year of release, category, name or number. Users can download the LEGO instructions that they need, and add it to their favorites for offline access

The LEGO Group is a plastic toys construction company based in Denmark. Lego, consists of colorful plastic Lego pieces that can be connected and assembled into various shapes like, robots, vehicles, buildings.  

Download the full case study here.

SONY - Enabling Smarter Digital Workplace

Sony Mobile Communications Inc. is a multinational mobile phone manufacturing company jointly headquartered in Japan, Lund (in Sweden) and Tokyo, and is a wholly owned subsidiary of Sony Corporation. They wanted their employees from across divisions worldwide, to easily come together, cooperate, communicate and act as an efficient team. 
Fingent's team investigated their former system spread across 12 departments at different divisions(Atlanta, China, Beijing, etc.).  Fingent helped to identify major challenges through User need analysis, surveys etc. We recommended with top 3 solutions, taking into account the long term IT roadmap, cost/budget constraints, employee competence and the timeline for deployment. Download the full case study here

Enterprise Mobile App for Employee Motivation

Fingent proposed the idea of a mobile app to instantly gratify employees for their extraordinary performances with streamlined appraisals and in job benefits. The app, works in one of two ways- Cash Rewards & Custom Kudos messages. With Cash Rewards, Managers can send cash to employees on the go, which hit their bank accounts instantly.  With the app, anyone in the company can send custom appreciation messages to others. It thus allows employees to appreciate and encourage one another, making everyone happy. Download the case study here:

Video Making Mobile App to Share Inspiring Experiences

The Client started a movement, to inspire the youngsters to share their personal stories and experiences of survival with others. However, creating professional video, hiring professional filmmakers and reaching out to youngsters all around the world to get their stories seemed challenging for them.

Fingent redesigned their website and developed a smartphone application with a predefined template for recording ‘selfie’ videos. The app allowed users to create their own inspiring, spiritual videos, which could then be published to the My Story website. It also lets users view the videos posted by other user.

Custom Mobile App for Travelers

Fingent’s approach

Fingent developed the mobile application which is powered by a highly sophisticated analytical engine. The app combines hundreds of evaluated information sources including those from the CDC, WHO, United Nations, State Department, Interpol, local authorities and updated global crime statistics. The engine further analyzes this data to provide recommendation to its users. Learn more: 

ChargeItPro: Specialized Integrated Payment Processing Gateway

ChargeItPro is an industry leader in payment processing with over 50 years of experience. It delivers effortless payment processing, built on innovation and backed by meaningful connections and trustable customer care.

Fingent developed the mobile payment gateway solution for ChargeItPro that can be integrated with any POS application.

Interactive Second Screen Experience - Mobile App

The Client is an award winning journalist who came to Fingent with the idea of an ‘interactive second screen experience’ to enhance users’ video viewing.

Fingent solved the technical hurdles of creating a synchronized second screen app,to be used during movies, documentary films, news video, live presentations and other linear experiences. The app delivers an audience engagement experience in line with the story, allowing viewers to passively or actively consume additional, unique content as the story progresses, making movie-watching a more interactive experience. Viewers can engage with the content in many ways, including: interactive maps and timelines, enhanced graphics, data visualizations, satellite imagery and trivia. Content producers and storytellers can craft contextual content using the intuitive and easy admin tool (CMS). 

 

We designed and developed the Superbook Bible Mobile App for CBN to achieve their goal of bringing the Bible to life. With the focus of replicating the success of the EMMY nominated Superbook adventure series, Fingent worked on further improving the experience with images, videos, interactive games and other features. It was developed for both Android and iOS platforms and was selected as one of the ‘top ten iTunes apps for kids’.

Custom Project Management Solution for Johnson & Johnson

Founded in 1886, Johnson and Johnson is an American multinational pharmaceutical, medical material and consumer goods manufacturer, headquartered in New Brunswick, New Jersey. Their consumer goods division is in Skillman, New Jersey and they have around 250 subsidiary companies operating in over 57 countries with their products selling in more than 175 countries.

We proposed a customized project management solution that could help them identify project needs, manage communication with teams, escalate issues. The solution also provides them with features such as project creation, modification, and progression tracking. The project management solution had a desktop application that enabled data collection and extraction, in order to derive project metrics, creation and management of projects for the different functional groups at Johnson and Johnson. 

...

Reviews

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Software Platform Dev for Real Estate Solutions

“To this day, I would call Sam 20 times a day at any hour, and he would always respond.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
1,000,000 - 9,999,999
 
Nov. 2011 - Dec. 2016
Project summary: 

Fingent’s team continues to build large-scale platforms for a group of startups. One of them was a unique software that lets users bid on real estate properties in real time.

The Reviewer
 
1-10 Employees
 
Naples, Florida
Colin Brechbill
Founder, Rentmoji
 
Verified
The Review
Feedback summary: 

Fingent’s resources are highly experienced, professional, and responsive. They suggest ways to streamline production and can work at a fast pace, making them an ideal partner for startups. It would be good if Fingent could offer 24/7 support, especially for clients in other time zones.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Rentmoji, a property management software platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent Corporation?

There was a pretty massive gap in the available out-of-the-box solutions and larger, enterprise-level solutions. That gap dealt with property management for the single-family asset client, which didn’t exist before. We wanted to create our own platform to fill that gap.

The business that we were in was willing to downturn the real estate market. Also, institutional funds were coming to the market, so it was really a trade play. They wanted to know how fast they could buy the assets. We went from buying 10–20 single-family houses a month to buying 500– 600 a month. We had to do that quickly, so we had to put solutions in place. Whatever the need of the day was, we were building that out on the fly.

SOLUTION

What was the scope of their involvement?

For Rentmoji, Fingent assisted with developing our platform as well as building our software and mobile applications. Fingent built native apps for Android and iOS, while our core software platform was built on a .NET and ASP framework. We sent information about our workflow and business methodology to Fingent, as well as some ideas and wireframes.

Our platform allows users to do real-time bidding at the acquisition of foreclosed and distressed assets. That meant we could bid on assets out in the field via mobile devices that are connected to the platform. From there, we would roll those into a construction rehab workflow. We were able to create large-scale and multiple regions on the platform.

As we rolled into property management, we had full syndication marketing with third-party services like Zillow, Trulia, and HotPads. Fingent provided some marketing pieces for us. Based on their value proposition, they had done this in the past. We had some ideas we would give to them, and they would bounce back with better ones. We would use a big portion of their market and some of their insight. Those were pieces that we used.

Fingent also helped set up our entire backend payment processing through some large merchant services. We were able to do online screening by integrating with another third-party. At the end of the day, we wanted to create a holistic platform—we didn't want our users to leave the platform in order to do all of these required actions.

How did you come to work with Fingent Corporation?

We interviewed several companies before hiring Fingent. We knew we wanted to outsource our services and wanted to find a cost-effective provider. Since we were going to be doing a lot of the work after hours, we wanted to find an offshore team that fits our working schedule. We felt we had a unique connection after talking to Sam (CEO, Fingent). They had a tremendous amount of value and other verticals in this space. It turned out to be a good fit, and choosing them added a lot of value for us.

How much have you invested with Fingent Corporation?

We’ve spent more than $2 million but less than $10 million with Fingent.  

What is the status of this engagement?

We’ve been working with Fingent for about four or five years. I think we started working with them in November 2011. I eventually sold that business in December 2016, which sunsetted for reasons unrelated to Fingent’s services.

I’m still working with Fingent today. We’ve actually built several platforms, including a similar one for another company I’ve started.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We were definitely able to scale our business with Fingent’s help. We grew our business from two employees to 160 employees in two years. We were able to cut our overhead significantly with the platform. Fingent would think about things we had missed, which shortened the time frame it would have taken to build the product. Having a proprietary software platform allowed us to raise massive amounts of capital. All in all, our technology platform was the catalyst for us to create enterprise value. Even today, we’re having conversations with other groups. We’re getting decent-sized enterprise valuations based on our current platform, which Fingent was a part of. The success of their original work has resulted in additional work for my new company.

Given the speed at which we were building, some bugs were expected. Our expectation of wanting everything to be perfect probably wasn’t aligned. At the end of the day, Fingent had clearly documented all the bugs, and then we re-documented a bunch back to them. They were very open to feedback. We discussed if the issue was caused by them moving too fast or by us making changes without giving real thought to what the trickle-down effect might be.

How did Fingent Corporation perform from a project management standpoint?

They performed very well from a project management perspective. They would come in generally at the estimated level or slightly below that. We also had a conversation about cost overruns well in advance, so we weren't caught off guard or had a “Geez, we have to spend more money just to make this thing work” scenario.

At its height, we had about 36 developers working on the platform. We also had three project managers. I would do weekly calls with the project managers and twice a week with the entire team, usually most of the tech leads. Together, we would set timelines and milestones. We would do some testing and then roll things out to production in a very Agile environment. I think they used Atlassian to do all their reporting, roll logs, bug checks, and so on.

What did you find most impressive about Fingent Corporation?

Fingent’s availability is impressive. To this day, I would call Sam 20 times a day at any hour, and he would always respond. They’re very responsive.

Are there any areas Fingent Corporation could improve?

It might be nice if Fingent adjusted their support hours. They’re in a different country and time zone, so if I have an issue at 1 p.m., that’s 2 a.m. their time.

What tips or recommendations could you share that might increase the likelihood of success with Fingent Corporation?

I would highly recommend Fingent for any resources, whether it be for a small or large project. Given the scale of the platforms that we have built in a short period of time and the revenue that they have generated for us, it is definitely money well spent.

5.0
Overall Score They’re highly qualified, proficient, and professional.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were almost spot on every time. If something changed, it was generally because we had requested a change that pushed out the timeline. In most cases, they would still try to find a way to meet the original deadline.
  • 4.0 Cost
    Value / within estimates
    Based on our enterprise value, what we spent with them was a drop in a bucket, but it was still a pretty heavy cost.
  • 5.0 Quality
    Service & deliverables
    They met every expectation and goal that we laid out.
  • 5.0 NPS
    Willing to refer

Team Augmentation for Talent Management Firm

"They definitely have a culture and a model that attracts talent."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2012 - Mar. 2017
Project summary: 

Fingent's developers helped an internal team and together they continuously enhanced an existing product. Performance review modules, succession planning, and other HR features consumed most of their efforts.  

The Reviewer
 
51-200 Employees
 
Atlanta, Georgia
Niranjan Nimkar
CTO, TalentQuest
 
Verified
The Review
Feedback summary: 

The developers were both technically adept and visibly committed to a successful partnership. Another key strength is the retention rate of assigned resources, which is rare to find, especially when it comes to offshoring. 

BACKGROUND

Introduce your business and what you do there.

TalentQuest is a talent management software provider located in Atlanta, Georgia. We have our own talent management SaaS product that we host ourselves. We have 250-300 clients, most of whom are in the United States but some are scattered across Canada, Mexico, Europe, and India. I’m the CTO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

Five years ago, we were starting to look at expanding our product. I was looking to augment my internal team in Atlanta with an offshore team that could help us deliver more on the product side. Fingent was brought in to do additional work on top of what my team was doing.

SOLUTION

What was the scope of their involvement?

We initially engaged Fingent to work on a couple of small assignments with one or two people on a fixed price basis, and they did a fantastic job. After the first year, we converted their contract from a time-and-materials basis to a retainer model and started building a team there. We moved from one person to four people, and then eight people, and at the peak of their involvement we had nine of their resources.

They worked side by side with my team. We started small with Fingent with just one person there. We tried out that person on small fixed-price projects. They helped built a feature for our performance reviews module called Writing Assistant and built part of our succession planning. We have different modules that cater to HR processes, so our software has talent reviews, goals, learning, succession planning, compensation planning, and so forth. We were continuously adding modules and features and enhancing features that we had.

They haven’t done work for us related to design or strategy. Our IT team at TalentQuest is working on this one software product. All of the work Fingent did for us over five years was on different pieces of that software.

How did you come to work with Fingent?

I worked at a firm that was acquired by Capgemini for over 10 years at the beginning of my career. Some of my contacts from then recommended different software shops in India for the size and type of work we do at TalentQuest. I went through an RFP process, and Fingent was one of the four that we vetted at the time. We tried Fingent and another provider on two separate projects and liked Fingent’s work better, so we just continued to use Fingent from that point on to help work on our software product along with our team here in Atlanta.

What is the status of this engagement?

I started the conversation with them back in mid-2012. It was March 2012 when we started the initial project-based engagement, and in September or October of 2012, we converted that to a time-and-material model before eventually bringing them on retainer. We just terminated our engagement with them in March 2017. We’re at the point where we are building our own offshore team now—we have an office in Bangalore—and that’s the reason why we terminated our contract with Fingent, not for any performance reason. It's just time for us to bring everything in-house.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

One of the highlights of our relationship with Fingent is the quality and retention rates of their resources. Their resources are well qualified for the positions they fill, but what's rarer is that they stay on for a long time. Coming from an offshore-onsite model, I know that for companies where most of their resources are based out of India, turnover is a big problem. They frequently try and build processes around making it less person-dependent and more process-dependent.

The first person we got on our team, James, is still on our team as of this month. He’s been solid technically as well as for communication. He knows the product. It’s a shame we have to end that relationship, but retention has been a really surprising element with Fingent for me. There was some turnover, but most of our team was consistent through the years. That helped a lot, especially since we're a small company. Eight to ten people offshore in India is not a huge engagement, but that was part of the reason why we picked Fingent: they were small enough where we would be a significant client for them.

They have well-qualified resources. Communication was not an issue at all. In fact, I visited their facility about 2 1/2 years ago to meet the team who were very well structured. Their office is located amidst a huge technology park, so one of my questions to their executive team was how do you keep your people from going out and handing out their resume and switching jobs. They’re right in the middle of these tens of thousands of people who are doing the same job. They definitely have a culture and a model that attracts talent, so they didn’t seem to have any attrition issues going on there.

How did Fingent perform from a project management standpoint?

Their management was very easy to deal with. They did not raise prices on us for resources over the course of five years, which is also very surprising. They stuck to the original price point that we got from them four years ago when we switched to this time-and-materials model. There was never an issue about resources or unplanned vacations. It was always very smooth. In fact, we almost got spoiled by Fingent to a point where we now have higher expectations.

We worked in an Agile methodology where we did weekly checkpoints that included not just status updates but also demos. They got quick feedback that they could act upon, and they’re good at retaining feedback. Over time, the resources picked up new information and required little direction after the first year or so.

Our direct contact was with the team leads, and we used a variety of project management tools to keep track. At any given time, we always had an instant messenger tool like Skype or, more recently, Jabber. Most of my team interacted with their team directly on a daily basis. We had a weekly status call every Wednesday. We used WebEx or GoToMeeting for collaboration. For access to our QA environment, they VPNed and connected to our network. For most of the development collaboration, we used the Microsoft suite of tools. We are on Team Foundation Server for work item tracking and issue logging. We used Confluence for documentation in the last year and a half for knowledge sharing. We also used Visual Studio and Microsoft SQL Server.

What did you find most impressive about Fingent?

Their price point was one of the big drivers for us to pick them initially. When I went through the whole RFP process, Fingent had the lowest price point. I didn’t want to just pick the cheapest vendor, so I looked at two different ones. The other one was ISO 9001 certified, but their quality of resources was much lower than what Fingent delivered at a lower price point. That was a differentiator for us. As we went through the relationship, the retention was another big differentiator. We had a consistent team, which is a huge deal for a product company because the system knowledge they gain is invaluable. Those two are the highlights for me.

Are there any areas Fingent could improve?

In the big scheme of things, nothing really. We are very pleased with how they have done business with us. There were some quality issues: there was a six-month period when there was a weaker team on our project. As soon as we highlighted that to the managers, we got immediate attention. They took concrete steps to mitigate anything like that and monitored the quality of code. They responded very well. Again, that’s expected in this kind of engagement so I wouldn’t say the quality of resources slipping a little bit was anything out of the ordinary.

What tips or recommendations could you share that might increase the likelihood of success with Fingent?

Whatever company uses them needs to be prepared to outsource stuff. Many companies fall into the trap of trying to outsource too much and not having a balance between owners here versus in India. We’re fortunate enough and had people with enough outsourcing background that we could determine what could be outsourced and what couldn't. Whatever we did outsource, there was a lot of definition on what needed to be done, and we always established communication protocols and checkpoints.

Be prepared for outsourcing. Document your requirements and establish good communication protocols and acceptance criteria. If you get a partner like Fingent with that in place, then it makes it very easy. I’ve heard people be skeptical about whether outsourcing really works. It works both ways—you have to put in some effort to make it work for you in the long term.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They rarely missed their deadlines.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Redeveloped Emergency Alert System for Public Safety Organization

"I found them easy to work with and direct about what they could and couldn't do for us."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2015 - Ongoing
Project summary: 

Fingent redeveloped a geolocational emergency mass-notification system for iOS/Android devices. Efforts have shifted to successful integration with the FCC's existing WEA.

The Reviewer
 
1-10 Employees
 
Baton Rouge, Louisiana
CEO, SaaS Provider
 
Verified
The Review
Feedback summary: 

Fingent accomplished what the previous supplier couldn't. Assigned resources brought incredible flexibility and clear integrity to the table, allowing them to successfully scale the product for a lower cost than the failed engagement beforehand. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a software-as-a-service company that is focused on enhancing the wireless emergency alert industry. We have a product to help geographically target all mass notifications—both public alerts and other mass notifications—to people’s cell phones, devices, automobiles, etc. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We hired Fingent to replace a previous supplier that was not working well. The other supplier was expensive, difficult to work with, and changing what they said they would do. We had reached a breaking point and decided it would be best to find an alternative.

SOLUTION

What was the scope of their involvement?

We ended up having Fingent completely rewrite our website’s frontend and the iOS and Android applications, which are integrated with our web-based platform. The Android app was written, but we wanted to write one for iOS. We needed some changes made and features added to all of the platforms; they weren’t quite working the way we wanted them to. In the end, it was easier to rewrite the code instead of trying to debug what was written.

In our service, you create the alert you want to send and identify the geographic area that you want to alert. Then, the message is sent to the device, which would take that information and compare its own location with the alert area (known as the polygon); if the device is in the alert area, it plays the message and shows a map of the alert area to confirm why the device is receiving the alert.

Right now, the mediums are over Wi-Fi and cellular data. We are also working with Fingent to use a one-way broadcast medium to deliver the alerts, so our next step is to integrate this with the wireless emergency alert (WEA) system that’s been in place for about six years. Our goal is to integrate with WEA to give public safety agencies the ability to geographically target all emergency alerts so that they can direct them to the people for whom it’s relevant. Our system, while it is for demonstration purposes, is actively receiving alerts from FEMA’s [Federal Emergency Management Agency] integrated public alert warning system called IPAWS.

How did you come to work with Fingent?

Our chief technology officer had used Fingent on a project at another company. He highly recommended them and said they were trustworthy, they managed the process well, and they upheld their pledges to get things done in a good and timely manner. That was music to our ears after working with another software company that was difficult to work with, and that’s why we hired Fingent. We found Fingent to be exactly what we were looking for.

How much have you invested with Fingent?

I’d rather not share how much I invested with Fingent. Even though they were following code that had already been written, Fingent still was able to do all of the work that the others had done and then some, for less money than what we had already spent. They were economical in their approach.

What is the status of this engagement?

We started working with Fingent in July 2015. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Although our company has been in operation since the early 1990s, our total focus now is on this new product, and because of that, we are not in a revenue position at the moment. Our focus is to integrate with the existing network and systems. In order to do that, we have been working with the Federal Communications Commission, FEMA, and public safety. We have a tremendous amount of support for our product. Our goal over the next couple of years is to integrate our system with WEA.

The highest compliment I can think of for Fingent is to say that they felt like they were part of our team, even though they’re not part of our company. They’re honorable. They keep in touch, follow up with us, and give us updates on their progress. I found them easy to work with and direct about what they could and could not do for us. We’ve had a good and supportive working relationship. They came up with creative ideas and helped us troubleshoot problems, and they also have been willing to do research to help us unlock some components.

How did Fingent perform from a project management standpoint?

We interfaced with Stephen at Fingent, and he would bring people onto the project as needed. I think there were two people who worked on the frontend, two who worked on the iOS app, and two or three who worked on the Android app. They had separate teams assigned to each part of the project. Fingent had some project-tracking software that they used more with our CTO than with me, and they set project plan deadlines and tracking points—basically all the things you do with that kind of software.

What did you find most impressive about Fingent?

The thing that impresses me the most about anyone is when they do what they say they’re going to do, and if they’re not able to do it, they explain why. Fingent does this, and in this day and age, it’s hard to find people who do. I would go back to Fingent with another project.

Are there any areas Fingent could improve?

I can’t think of any way Fingent could improve. I've been genuinely impressed with their work, their approach to business, and their willingness to work with their clients.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    There’s always room for improvement. I thought they did well with scheduling, and if they weren’t able to hit a particular deadline, they explained why. They didn't hit every deadline, so I can't give them a perfect score.
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would recommend Fingent to anyone.

Product Ecosystem Dev for Youth Education Nonprofit

"We had a very complex thing that we had to break down, and they made it very easy."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2016 - Feb. 2017
Project summary: 

Fingent developed a product ecosystem to deliver standard educational curriculum/facilitate engagement between teachers, parents, students, and administrators. 

The Reviewer
 
11-50 Employees
 
New York, New York
Kelly Pope
Chief Creative Officer, Eskoa
 
Verified
The Review
Feedback summary: 

Exceptional customer service and an appropriate communication style made a reasonably complex project much more manageable. Hitting deadlines and achieving milestones is rarely a problem. 

BACKGROUND

Introduce your business and what you do there.

Eskoa is a company that develops curriculum targeted at youth aged 6–18. It’s primarily for use in low-income minority communities. Most curriculum out there right now is in the majority voice, aimed at middle-class kids, so a lot of the illustrations and other elements aren’t demonstrative of multi-ethnic communities. A lot of research has been done on this topic, but not a lot of curriculum has been written. I found a niche where I could help, developing curriculum for organizations that was to speak to these populations. I’m the founder and chief creative officer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

They built a mobile app and a website for me.

SOLUTION

What was the scope of their involvement?

The website for this one contract is for teachers to go on and access the curriculum, but also track it as far as student progress. The platform has different levels for teachers and administrators, so there are four different roles. Teachers can access the curriculum, and then administrative levels are able to see where the teachers are and track their process. We added leadership development and continuing education elements throughout the website. And then students can go onto the app, access the curriculum and play games that Fingent has also developed and implemented. The mobile app also has a role for the parents to go in and see how the students are doing. It was a multi-user site and mobile app, and Fingent was able to deliver on all fronts. It’s really a product ecosystem: the apps integrate and work with the website. We have iOS and Android. Fingent took care of launching the apps for us.

I worked with three people on Fingent’s team over the course of the last 10 months, but I think the team was bigger than that. When we’d have calls with them, there were several people in the conference who never spoke but who would communicate to my team of three to get me the answers. But Sam was my main point of contact.

How did you come to work with Fingent?

I was alerted to Fingent from a colleague. For one of the contracts I’m working on now, the client wanted animation, so I worked with a wonderful animations company on that. For each lesson, we have some animated content. I was talking about how we would either put this up on a platform or find different ways to utilize this curriculum, and they had worked with Fingent in the past. They seemed to be a good fit for the project.

How much have you invested with Fingent?

I spent $85,000-$90,000.

What is the status of this engagement?

It took 10 months from the beginning conversations to completion. We just completed the project last week, so we started around May of 2016. We have them on retainer to help with any issues that come up with the site or the app, but the bulk of the work is done.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We launch this curriculum in May, so I won’t have that data until then. I’m just doing the training now so I can preview the content in my training sessions. Unfortunately, I don’t have any solid metrics, but I can tell you that the user base will be for churches. There are roughly 1,250 churches of this denomination that will be using the app and there will be about three users per church using the app and website. As far as the students go, there will be 15-20 students for each of the 1,250 churches that will use the apps.

How did Fingent perform from a project management standpoint?

They’re really good at having your back, you know what I mean? They lay out the project and then they have very measurable timetables for completion. We use Open Project, which is a platform that helps you go back and forth on a project. For every milestone, they respond, get your approval and move forward. It’s very consistent with each change, which was very helpful. All of them were right on, except for one where we made some changes right at the end. We actually used Redmine and just switched over to Open Project. We also used GoToMeeting a lot, because we did a lot of screen sharing.

We had four milestones, each with its own deadline, and they hit all those. We started out with a fixed budget. We did add a certain feature, so that increased the cost, but there were no surprises. We worked with the fixed budget, and then any changes were discussed so I could decide if I wanted to move forward with the change or not. Even right now, the parent client is paying the maintenance part, not me, and they want to do Spanish translation. Fingent is working with them on that. It’s been really great working together. They’re really helpful and detailed in putting together the cost and being flexible as the need arose.

What did you find most impressive about Fingent?

It was just a really easy project. The final products were all super intuitive, which is what you want when you’re developing mobile applications and websites. You want something that’s not going to take a huge amount of training for people to access and use. We had a very complex thing that we had to break down, and they made it very easy.

Are there any areas Fingent could improve?

I didn’t have any bad experiences whatsoever; they were on it in terms of making sure that the tasks were verifiable. We communicated really clearly about what we needed and they were able to meet all those needs. Even when things turned out differently than we expected, Fingent fixed them right away. One time the parent client of mine made a major change, and Fingent was super flexible in making that happen. We had a really fantastic working relationship; I don’t have anything bad to say. I can’t think of any weaknesses. Towards then end, there were a couple weeks where I was travelling around and doing meetings and I felt like I was delayed in getting back to them so they were delayed in responding, but that was also kind of my fault.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Product Ecosystem Dev for Life Coaching Startup

"Throughout that whole process, they’ve been patient and willing to give the focus required to achieve success."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2015 - Ongoing
Project summary: 

Fingent developed a new platform featuring high-quality videos, group scheduling, automatic notifications, and a custom PayPal integration. The project team is now mainly focused on scaling the solution.

The Reviewer
 
1-10 Employees
 
South Florida
Founder & CEO
 
Verified
The Review
Feedback summary: 

Assigned resources always demonstrated a positive attitude and their attention to detail was always evident in the deliverables they supplied. Project management is another key strength, which will likely benefit more inexperienced customers. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a nonprofit program that teaches life skills such as personal finance, time management, fitness, and dating to teenagers and their parents.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

I wanted to build a platform to host 10 high-quality videos on the 10 core topics in our curriculum. We also wanted to individualize the program so that we could group participants by demographics like “fathers with high school-aged boys” or “families with high school-aged girls.” We needed the platform to automate those small group communications such as meeting calendars and the distribution of invitations as well as accepts and declines, plus a payment platform integration that would enable this to be a self-funding program.

SOLUTION

What was the scope of their involvement?

Part of the challenge was that nothing like this existed, so none of us knew what it should look like in the end. I supplied sketches, but they brought a lot to the table in terms of how it would ultimately look, feel, and function. We met weekly to continue developing the framework for the project, and they were really attentive and very capable. They did stuff that has never been done in this industry before. They built a platform that integrates two different databases into an automated CRM platform, allowing subscribers to receive automatic notifications via email and text. They also integrated Paypal into the platform and developed the frontend of the site, which is incredibly user-friendly.

Projects like this always expand as you go, and their attitude towards that has been phenomenal. We had so many different variations on possible user paths. We were charging for printing, shipping, and handling for our workbooks as well as a small monthly fee for the curriculum, but we wanted to integrate a scholarship opportunity for families that couldn’t afford it. That’s an incredibly challenging feature to develop. They also integrated complicated CRM features so that if you have an important milestone coming up like an anniversary, a birthday or a graduation, you’ll receive emails leading up to the date offering suggestions on how to make the event really special.

I began working with Fingent in April or May or 2015 and we’re continuing to work together. I’m really happy with their work.

How did you come to work with Fingent?

Fingent came highly recommended from another organization that had worked with them. In my previous work in corporate America, I had worked with multimillion-dollar tech budgets each year and had access to exceptional vendors, so my standards are fairly high. I liked Fingent’s portfolio of work; it gave me the confidence to try them out and test their capabilities—I am extremely impressed.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’re in the process of rolling out the platform now, so we don’t have a lot of data available, but people who are going through the program seem to love it. Everyone loves how convenient and user-friendly the app is. It’s such a flexible platform; it makes it much easier for all kinds of families to use. I’m really thrilled with how flexible and positive Fingent has been throughout the whole process.

How did Fingent perform from a project management standpoint?

They have essentially managed the project themselves. I didn’t have anyone on staff dedicated to managing it. It’s been really nice to have them be a one-stop shop for all of our needs, and I’m really happy with what they’ve done.

What did you find most impressive about Fingent?

From my perspective, their attitude and their willingness to work through opportunities to improve have been extraordinary. When we were doing design tests, we identified bugs or opportunities to do something better, and their attitude has been consistently positive. They have a consistent can-do attitude; they want the best solution for the client and the end-user, and that comes out in their work. As we’ve progressed, it’s only gotten more and more complicated, and throughout that whole process, they’ve been patient and willing to give it the focus required to achieve success. It's been very impressive. 

Are there any areas Fingent could improve?

They were so accommodating. Nothing is coming to mind.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Their ability to hit deadlines was outstanding. They’ve continued to drive towards schedules even when I’ve added scope or additional requests.
  • 5.0 Cost
    Value / within estimates
    10 out of 5 if you'd let me.
  • 5.0 Quality
    Service & deliverables
    They’ve done things that have never been done before and they’ve made it incredibly easy to use.
  • 5.0 NPS
    Willing to refer

Android Development for Religious Non-profit

"They’re an honest company to deal with ...  they were always fair and reasonable."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Mar. 2016 - June 2016
Project summary: 

Fingent used a supplied spec to develop an Android app meant for multimedia sharing. The project team is now under consideration for an iOS counterpart.

The Reviewer
 
10,001+ Employees
 
Orlando, Florida
Product Manager, DPS, Cru
 
Verified
The Review
Feedback summary: 

Fingent’s project team demonstrated passion and commitment throughout the dev cycle and it was very evident in their work. The app's launch has already achieved a 4.6/5 rating in the Google Play Store and a steadily increasing user base. 

BACKGROUND

Introduce your business and what you do there.

I’m the project manager of Cru, a nonprofit Christian organization headquartered in Florida. It’s a global organization that has a presence in a large number of countries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We needed to build a native Android app for sharing videos that kick-start spiritual conversations.

SOLUTION

What was the scope of their involvement?

We had already created a vision document and visual design, and they built and implemented the actual app. They had a lead developer and then perhaps 3 full-time employees working on it. We had weekly meetings and they had some QA people outside those numbers.

How did you come to work with Fingent?

Fingent had a good history of producing Android apps, so we decided to go with them.

How much have you invested with Fingent?

Initially, the price was lower, but we had some hurdles along the way, so I think we paid about $25,000 USD.

What is the status of this engagement?

Starting from when we handed over UX design and that stuff, it probably took about three months, including QA and several revisions. We began at the end of February of 2016 and the app went live in June. We’re also considering asking them to make a bid on our iOS app because we need it redone in Swift instead of Objective-C.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’re just now starting to ramp up our advertising, so I don’t have a ton of statistics available at this time. But we have a rating of 4.6 in the Google Play Store and we average about 20 new users per day, which is good considering the number of ads we’re doing.

How did Fingent perform from a project management standpoint?

We offered to bring them in on our JIRA boards, but that would have been a duplication of what they were already doing on their end. We weren’t too involved with their internal project management systems. But we held 30-minute weekly progress updates over Zoom to go through what they’d done, and we’d ask for improvements if need be, and they’d go off and improve them. They’re experienced and they have good processes in place. Their strength is their commitment: we were continuing to make adjustments to our API, and they did a really good job adjusting to changes as we went along. They’re easy to work with and flexible.

What did you find most impressive about Fingent?

They’re an honest company to deal with. There’s more than one way to build an app, and they were always willing to go the long way around or to do things that took extra time. They were always fair and reasonable. We didn’t have our API fully built out, so they were building against a moving target, and they were very reasonable. Their charges were reasonably well priced.

Are there any areas Fingent could improve?

They can be fairly subservient. If I asked them to do something, they’d confirm multiple times that I wanted it done. I think it’s a cultural difference, them being Indian; they tend to be cautious and they want to check and get clarity. Perhaps the culture that I live in, those things are obvious, but for them, money is involved and they want to make sure that the customer is really satisfied.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Database Development for Local Museum

"[we spent] a lot of time going through the details ... I found that very helpful."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - Dec. 2016
Project summary: 

Fingent migrated content to a newer version of a local museum's existing database and then streamlined its user interface design. 

The Reviewer
 
11-50 Employees
 
Pacific Grove, California
LiMPETS Program Coordinator
 
Verified
The Review
Feedback summary: 

Key strengths include well-organized project management, streamlined communication, and timely deliveries. 

BACKGROUND

Introduce your business and what you do there.

The Pacific Grove Museum of Natural History is located in Pacific Grove, California. We offer a number of educational programs, one of them being a science program, which has been running locally for 5 years, and for 10 years outside of the museum. I am the LiMPETS program coordinator for the institute.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent Corporation?

We needed to migrate our database from an old system, as well as to update the user interface and graphic design of our system.

SOLUTION

What was the scope of their involvement?

Fingent Corporation worked on our custom-built database. I was in communication with three team members regularly, but there may have been more resources from Fingent Corporation working on our project. 

How did you come to work with Fingent Corporation?

We posted a request for proposal on a number of job sites. We received dozens of responses and narrowed the selection to 5 teams, which looked solid. Fingent Corporation came out on top when we concluded to final vetting. 

How much have you invested with Fingent Corporation?

The cost of our project with Fingent Corporation was around $23,000.

What is the status of this engagement?

We started working with Fingent Corporation in March 2016. The project had a 7-month duration.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The new database is up and has been used by teachers and students. It's receiving a lot of good feedback. The system is easy to use, and its graphing application looks very nice. We're very pleased with the final product.

How did Fingent Corporation perform from a project management standpoint?

Fingent Corporation's team was timely. They went above and beyond in making sure that our needs were met and that we were within budget. We used Redmine as a project management tool. In addition to it, we also communicated via email.

What did you find most impressive about Fingent Corporation?

We had frequent conference calls at different points in the project, spending a lot of time going through the details and understanding the various needs that we had. I found that very helpful.

Are there any areas Fingent Corporation could improve?

Nothing comes to mind.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom App Development for Consumer Products Startup

"I appreciated being able to receive U.S.-based service and confidence, with Indian pricing."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Fingent Corporation provided website coding and interface designs for a non-technical business owner. Their software allowed staff to automatically import billing infomation.

The Reviewer
 
1-10 Employees
 
Rochester, New York
Founder & CEO
 
Verified
The Review
Feedback summary: 

Fingent Corporation’s work had a measurable impact on business and efficiency, automating many manual processes and allowing customers to obtain their own pricing and layouts. The agency impressed with their affordable pricing, solid management, and focus on customer experience.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of an aluminum dock provider for residential cottages. I manage all aspects of the business since it's just me.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent Corporation?

I don't have technical expertise when it comes to online things. It was well outside of my wheelhouse, so I needed to find a supplier. That's where Fingent came in.

SOLUTION

What was the scope of their involvement?

Fingent Corporation provided coding for our project, as well as some interface designs. I mostly interacted with our US contact, as well as with the Indian team's project manager.

How did you come to work with Fingent Corporation?

I put out a bid in a handful of different places, including Upwork. I received at least 15 responses, which were all over the map. I also did some Google research, finding some US companies that interested me. Many of them were very expensive and somewhat unresponsive. When it came down to it, the choice was pretty clear, although I did interact more closely with around 5 of the candidates. Fingent Corporation came in as one of the less expensive options, and they also did a lot more upfront work than other candidates. Fingent Corporation put together quite a nice proposal and seemed to have significant interest in the project. Pricing was comparable to an overseas developer's, but I had access to a US-based project manager.

How much have you invested with Fingent Corporation?

The total cost of Fingent Corporation's services has been around $12,000.

What is the status of this engagement?

Our work is completed, but there are still a few things which I want to add down the line. I plan to have an ongoing relationship with Fingent Corporation.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Fingent Corporation's work has had a huge impact on our business. I run daily operations with the help of one other person. The only way in which I could sell more products without hiring more people was to extend myself. I had to speak to the customers and get all the details from them, trying to understand what they wanted to do. I had to type in all the parts, make sure that I got them right and that I understood what they said. Besides this, I was always getting calls asking for pricing. All of this is now available on the website, so customers can find the information themselves. They're getting their own pricing and layouts, so I don't even have to speak to them in many cases. I'm confident enough in the system to simply copy and paste the information into my billing software. Being able to understand what they're getting and for what price is a huge benefit for the customer.

How did Fingent Corporation perform from a project management standpoint?

We had bi-weekly project meetings in which I saw all the updates. Fingent Corporation stayed right on schedule. We used GoToMeeting for communication. I think that Fingent Corporation also used Basecamp, but I never had a need for it. All the information was passed down to me by email.

What did you find most impressive about Fingent Corporation?

I appreciated being able to receive US-based service and confidence, with Indian pricing.

Are there any areas Fingent Corporation could improve?

For bigger projects involving people that are more technical than me, it may be different, but I didn't see any room for improvement.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS & Android Development for Logistics Company

"Fingent Corporation was tremendously helpful and flexible with us.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
Project summary: 

Fingent Corporation developed mobile applications for iOS and Android, integrating with existing APIs and bringing additional resources to the internal team.

The Reviewer
 
51-200 Employees
 
Glens Falls, New York
Vice President, Logistics & Supply Chain Company
 
Verified
The Review
Feedback summary: 

After a rigorous quality assurance process, Fingent Corporation delivered several functional versions of the app within schedule. The team was responsive throughout the development process, and won praise for their adaptive scheduling, clear communication, and quick turnaround times.

BACKGROUND

Introduce your business and what you do there.

I work for a third-party administrator for the independent contractor transportation industry. We handle back-office and support functions for over 12,000 independent operators throughout the country. I am the Vice President of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent Corporation?

We have programmers on staff and handle a lot of our own software development internally, but didn't have a resource with enough experience in building mobile applications. When the time came to provide our drivers an application for their phones, we reached out to someone with more expertise in the field.

SOLUTION

What was the scope of their involvement?

Fingent Corporation developed our mobile apps using a hybrid approach. We developed Android and iOS versions. We developed an API service for Fingent Corporation to use, given that our apps are database-driven. Users need to authenticate before doing anything else.

We had a back-and-forth process between Fingent Corporation and our own developers, who were handling the API and database ends, in order to make them more responsive for the user experience.

I'm not aware of how many developers worked on our project. We interacted with a project lead.

Fingent Corporation assisted us with publishing our apps on the stores, but we were mainly in charge of the process. There were no issues in approving the apps.

How did you come to work with Fingent Corporation?

We put a bid out and received a tremendous amount of interest from around 20 different companies over the span of a week. We narrowed our choice down based on resumes and submissions to about 5 companies. We interviewed each candidate, had them sign non-disclosure agreements, and gave them schematics for our project. We received bids, went through some back-and-forth, and settled on Fingent Corporation.

How much have you invested with Fingent Corporation?

The total cost of Fingent Corporation's services was between $15,000 and $20,000.

What is the status of this engagement?

Our project has been completed. We manage the applications ourselves.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

There's a lot of technical jargon in our industry. Sometimes, when dealing with developers, they'll know their own jargon, but not that of our industries. We've had communication problems with other companies which we didn't experience with Fingent Corporation. The quality assurance process went smoothly and Fingent Corporation delivered functional versions of our apps out-of-the-box quickly.

How did Fingent Corporation perform from a project management standpoint?

My biggest compliment for Fingent Corporation is regarding their flexibility. After starting the project, we went through an internal 6-week process for developing the API endpoints. Due to some personal reasons, I didn't have the capability to assign a developer to the work as early and as often as I would've liked. The real delays in the project were our fault, not Fingent Corporation's. While I can sense that they were a bit frustrated with this, given that they scheduled multiple projects for their developers, Fingent Corporation was tremendously helpful and flexible with us. Fingent Corporation worked well with our project lead and we had no major issues. Fingent Corporation estimated a 12-week development period. It wasn't met, but they came pretty close. Having done this type of work with multiple other companies in the past, I can say that Fingent Corporation was definitely the most flexible.

We used Trello for tracking our project with Fingent Corporation, at their recommendation.

What did you find most impressive about Fingent Corporation?

Fingent Corporation employs local US resources who understood our way of doing business. There was no language barrier and concepts were much easier to communicate to them. They could then relay the information to the development team overseas. The fact that we had a middle person able to work within our time schedule was tremendously helpful and critical to the success of the project.

Are there any areas Fingent Corporation could improve?

Trello was a pretty basic project management tool. I don't think it's meant for complex development projects. I don't know if it would have helped or hurt us to use something different, but we didn't come to build a general workflow due to the limited functionalities of the tool. We use Jira internally and are used to its workflows.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Enterprise App Development for Financial Tech Firm

“Fingent Corporation is a good partner for our projects and I've enjoyed working with them.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
July 2013 - Ongoing
Project summary: 

Fingent Corporation replaced a legacy with a new platform solution, which included ASP pages and SQL databases. They also converted the intranet to a ShareNet server. 

The Reviewer
 
10,001+ Employees
 
New York City Metro Area
President
 
Verified
The Review
Feedback summary: 

Fingent Corporation is a solid addition to the team, enhancing several projects and relieving staff responsibilities. Because of the trust developed, the agency works on an open flow with little emphasis on metrics. They consistently hit milestones, manage projects well, and deliver quality work.

BACKGROUND

Introduce your business and what you do there.

We're a captive finance company working as a subsidiary of NEC Corporation, which is a global technology company. We provide financial services for customers through our NEC and independent business channels. We service in excess of 1,000 nationwide technology providers and we have been in business for 30 years. We are a small organization, consisting of 35 people.

We rely on technology for processing operations and maintaining productivity in our business offerings. It allows us to offer an efficient product without taking on more overhead. We're located in Saddle Brook, New Jersey, which is an expensive area in which to operate. We don't outsource our business like other financial services companies. All of our staff members are physically located in our office, with the exception of a few remote sales people. We wouldn't be able to do this and still be cost-effective without deploying good technology.

I am the president of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent Corporation?

Three years ago, we had a need for replacing a legacy technology product. It was a homegrown solution which was built by a third-party developer. That person passed away, unfortunately, taking the password to the crypt with him. We decided that we would go out to the market and find a company that would help us replace our technology.

SOLUTION

What was the scope of their involvement?

Fingent Corporation developed our platform, which includes ASP pages and SQL databases.

We've given Fingent Corporation another technology project after our first engagement. It consisted of converting our intranet to a SharePoint server. I was open-minded about the technology, even though I wasn't a huge fan of it, but Fingent Corporation showed us some samples of work they'd done using SharePoint, which convinced me that that was an infrastructure that we could manage ourselves.

Fingent Corporation has recommended different solutions to us. We don't always agree and we do go through multiple iterations in order to understand what Fingent Corporation is trying to provide to us, but we do approve some of their suggestions.

There are many behind-the-scenes resources on Fingent Corporation's team. We work with a project leader and with Fingent Corporation's Chief Executive Officer, who has always been involved in our work, actually making good recommendations. Our project lead went on maternity leave at one point, but Fingent Corporation put a very good person in her place. Our current resource is a programmer himself and he acts as the lead engineer.

We have weekly meetings every Thursday at 10 AM, which is dinner time for India. Fingent Corporation has been very effective during these calls. We also use a web-based tool for keeping track of our projects, so there's good communication overall. The time zone difference has never been an issue, which was one of my main concerns. Being owned by a Japanese company means that we also have conference calls at 8 o'clock at night, so I'm used to that routine.

It has been hard at times for our staff to understand members of Fingent Corporation's team, because of their accents, but we've gotten accustomed to them. We have the same issue when we visit our parent company in Japan. It's a global economy, so we have to deal with it.

How did you come to work with Fingent Corporation?

We were working with a college intern which we asked to post a project on guru.com. We talked to 3-4 companies and created a shortlist in our mind. Fingent Corporation turned out to be the winner.

It was the first time that we'd be working with a completely offshore developer. Even though we'd worked with companies which had developers in India, they still had a major physical presence in the US. We met with Fingent Corporation at their local office and I expressed my concern about working with an overseas company. Fingent Corporation got me to a level that I was comfortable with. I liked their representative and saw some of the work done by Fingent Corporation. They'd worked in the financial services space, but they were relatively new to the leasing industry. Lending money is the same everywhere in concept, even though the transaction methods may differ. Fingent Corporation listened to us and started to understand what we did. We had a few conference calls and started talking more about our business and learned how Fingent Corporation processed information. We asked for a proposal, which was presented within a week. We had some negotiations, made some tweaks and signed on the dotted line.

Our parent company does own a technology developer in India, which is probably the size of 100 Fingent Corporations, but we haven't worked with them yet. I don't want to put all my eggs into one basket, so if I can insource certain tasks, I will do it for economic and political reasons.

How much have you invested with Fingent Corporation?

The total cost of Fingent Corporation's services has been between $200,000 and $250,000.

What is the status of this engagement?

We started working with Fingent Corporation 3 years ago, and have had 3 revisions of our platform since. Our most recent milestone was reached last week, for our SharePoint project.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I think that Fingent Corporation is a good partner for our projects and I've enjoyed working with them. The process has been a lot smoother that I would've thought.

We started our collaboration by keeping tight metrics of Fingent Corporation's progress, but it wasn't something that we liked. We've since agreed on working through an open flow, which has worked out. If our projects were more complicated and involved more people, tracking milestones would probably be more sophisticated. We only have a 25-people group. I have a project leader who is also involved in marketing and many other tasks, so working in a loose manner has been ideal for us.

How did Fingent Corporation perform from a project management standpoint?

Fingent Corporation is good at hitting milestones, but things have gotten lost in translation, which I think is typical for any technology project. They've always bounced back and caught up on any task. No one from our team ever felt that Fingent Corporation compromised our projects. From a pricing point of view, we'd have higher expectations from Fingent Corporation in terms of speed, if they charged more. Their scheduling and budget fit within our limitations. Fingent Corporation is a fair company and we like working with them.

Fingent Corporation is probably working on multiple projects at the same time and doesn't dedicate resources to us, although I haven't explicitly asked them about this. This is most likely the reason for any delays in our projects. We're okay with this though, and it hasn't affected us. Our requirements are more laid-back than normal.

We use Basecamp, which is a simple, web-based project management tool. We have managed many internal projects using it and it happened to be the tool used by Fingent Corporation as well.

What did you find most impressive about Fingent Corporation?

With Fingent Corporation, I've been able to assign less technical staff to the project. They've been very good at explaining things, not overwhelming us with technical buzzwords. When things do start getting more complicated, and we start talking about APIs and SQL servers, we can include some more technical people in my staff, including myself.

Are there any areas Fingent Corporation could improve?

We should have meetings more than once a week. It's possible that Fingent Corporation will run into issues in a week's time which won't be addressed at the right moment.

It has been hard for us to allow a developer past the company's firewall. Doing this type of work requires a level of trust, otherwise figuring things out will become a project in itself. As long as both parties feel that the relationship is economical, there will be a good equilibrium.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Fingent Corporation is better than average in this regard.
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer