Fingent

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of the International Automotive Oversight Bureau (IAOB). Our team is one of five global oversight offices that report up through the International Automotive Task Force (IATF).

Our sole focus is around Automotive Quality Management System oversight. We are the support for the IATF voting members for the implementation and management of the IATF 16949 Automotive Quality Management System scheme.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

Being a global organization, we work on many objectives and initiatives. We were drowning in work and trying to keep everything organized. Our team was mostly meeting deadlines but we’d have some fall through the cracks because we were overwhelmed and busy in 10–12 areas.

We were looking for a program management software or tool that’d help us organize our work, workflow, meeting scheduling, meeting availability, notifications, and initiative tracking. We wanted the tool to keep with the quality and philosophy of our plan, do, check, and act approach. It’d provide management visibility as well as run all our initiatives and projects.

SOLUTION

What was the scope of their involvement?

Fingent developed a custom program management software tool with a variety of tracking features and a security firewall to protect our data. We’ve launched phase one and are getting ready to finish up phase two in May 2021. We’re keeping track of all our deliverables with the program management tool. We have personal to-dos that we can track in this custom program management software they’re creating.

As we’re a global organization, we have many different systems we use. Fingent has found APIs or alternative methods to tie into those systems. This allows for the one central program management tool to be used. Fingent has recommended and helped identify places where we can find our SSL license and where we can go to find servers to store the program itself. They’ve helped us identify where we can go to implement multi-authentication, and more.

What is the team composition?

We work directly with two individuals. Additionally, there are about 10 programmers who sit in on the calls.

How did you come to work with Fingent?

We read Clutch reviews and then did some conference calls and face-to-face meetings with various providers that were at the top of our list. Fingent had the most patience in helping us scope out the project and understanding what we thought we wanted. They were willing to meet with us in person to go over anything. Their team had a very clear presentation of what they were capable of.

How much have you invested with them?

We’ve invested about $250,000.

What is the status of this engagement?

Our ongoing engagement started in February 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The tool has completely met our expectations. It has custom graphics and our logos. We have the ability to create date polls for people in different regions and time zones to see when they’re available. Our team can schedule meetings directly in the tool. Our team can take meeting minutes and assign tasks to people. We can create teams and change different settings. These are just a few of the features and functionalities.

Their team has been a guiding light for us throughout this entire process. They’ve worked with us and directed us to make sure everything’s working properly. Fingent has been very flexible with implementing our input.

How did Fingent perform from a project management standpoint?

We typically communicate through emails and Zoom. Their team consistently meets deadlines. There’s been a slip or two but those were due to us making changes. They’re very personable and helpful. Their team works in sprints, building and testing each module one at a time. When we provide feedback, they adjust for us. We’ve been very grateful for that.

What did you find most impressive about them?

Fingent is very responsive. We’re in different time zones and there hasn’t been anything that wasn’t answered in a timely manner. Their team even responds on weekends if we send something on a Friday or Saturday. They’re very communicative and professional.

The Fingent team members are polite, friendly, and never irritated no matter how many questions or revisions we may have. If we request something that maybe they can’t do or is out of scope, they always come back with a solution. They’re extremely helpful.

Are there any areas they could improve?

No, they’ve done everything right. They’ve been more than accommodating to meeting on our time.

Do you have any advice for potential customers?

Make sure to schedule weekly one-hour meetings. Fingent will tell you if they need more time. Weekly meetings are great because we get to talk about issues. I needed those meetings to think through concepts and ideas.

BACKGROUND

Introduce your business and what you do there.

I’m the COO and CFO for a small non-profit relay service company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We wanted to update our apps on PC and Mac, and move them from web-based technology to native technologies.

SOLUTION

What was the scope of their involvement?

Fingent created the code and UI for PC and Mac. They implemented the software for both. The team used UWP for PC.

What is the team composition?

Mira (Solution Consultant) worked directly with us as the team lead.

How did you come to work with Fingent?

I found Fingent online. They were one of the few companies who seemed to know how to do native PC and Mac technology, and I was impressed with the complexity and detail of their proposal.

What is the status of this engagement?

We worked together from January 2019 – September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

People seem to like the update so far. It is beautiful, has more functionality, and is faster than the old product. I’m very satisfied with the results and would work with Fingent again.

How did Fingent perform from a project management standpoint?

They were thorough and assigned the right developers to different tasks. Fingent delivered within budget, and it was not their fault that we didn’t finish within the set timeline. There were some issues with integration of calls that delayed the project. Communication started out a bit rough, but did improve.

What did you find most impressive about them?

They didn’t have egos getting in the way of their work. The team was communicative and willing to get it done.

Are there any areas they could improve?

They could focus a little more on testing.

Do you have any advice for potential customers?

Look at their proposal in depth. If possible, interact with the project manager and team in person.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CTO for a chemical safety software company. We develop commercial software for chemical safety. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We needed to outsource the development of our software.

SOLUTION

What was the scope of their involvement?

Fingent developed the software product that we sell, a web-based, mobile-friendly software. They used the Microsoft technology stack and Azure Cloud for hosting. They also provide us with QA analysts, who mostly do manual QA.

The team managed both the UI design and the development. They also collaborated with us on some of the business analysis. Their business analysts are primarily BA/PM, and their role is to translate the information that we provide into a form that their development engineers can use to develop. 

We’re taking the project in phases. We did the initial development, which was more for feedback purposes. Now we’ve done about 3-4 phases; some of them bigger than others. We have ongoing work with them.

What is the team composition?

We have a single project manager/business analyst who is our main point of contact for the project development.

How did you come to work with Fingent?

I’d worked with FIngent in a prior role at a different company. I looked at several different companies and evaluated who would be the best partner from a competency standpoint. 

Fingent was my top pick back then. When this opportunity came up, I checked to see if they were available and they were.

How much have you invested with them?

We’ve spent between $70,000-$100,000.

What is the status of this engagement?

We started working together in June 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The best metric we can use is how satisfied we are and how satisfied the few customers we have on the platform are. The level of satisfaction is very high for customers. The feedback has been great.

The platform demos well. It performs well, it’s reliable, and it’s up and running. Those attributes complement very well in terms of the feedback that we got.

How did Fingent perform from a project management standpoint?

The project management is very good. They deliver on time and on budget. We have a very good cadence with them. We normally provide them what we’re looking for upfront, and they come back with clarification. Whenever we set deadlines, they usually complete tasks ahead of time.

They have an onshore account manager that I can get a hold of during the U.S. time zone in case I need to escalate or have any conversations. He’s very understanding as well. They understand we’re a startup and that we’re good for our money. If there’s a little bit of a delay on our side, they don’t pinch pennies on that. They value relationships. The development team is easy to get a hold of and they are responsive.

If there’s any change in cost, there’s very good proactive communication on what the change is. If there’s any miscommunication around that, Fingent is very easy and open to work with. They always deliver what they say they will. 

In terms of project management tools, they use OpenProject. For calls, we use Zoom because we’re in the U.S. and they’re in India. We use email for updates, and we track bugs through a Google Sheet.

What did you find most impressive about them?

One of the things I requested from them was code quality metrics. I told them I wanted to see the reports and they have done that, which I don’t know how many vendors do. 

When we started, .NET Core was very new, and they were used to MVC. They had some experience with .NET Core, and I expressed my strong preference to go with the current technology versus something that’s going to be phased out. They stepped up and did it in .NET Core. 

I like the quality of their deliverables, the timeliness with which they deliver, and the budget.

Are there any areas they could improve?

I’ve always asked them to work directly with their technical team on designs. They said they could work that way, but they preferred not to because they would like to guarantee quality. They wanted to take more ownership which I understand and appreciate. 

From a startup perspective, we pay for that project management and the BA resource. If I could save that, I’d like to, but I understand where they’re coming from in order to provide a level of service. I’d recommend them hands down.

Do you have any advice for potential customers?

If you have a dedicated model, meaning if you can pay for X number of resources over a certain period of time, it’d be a lot easier on both sides. I would suggest that for anybody willing to work with them.

BACKGROUND

Introduce your business and what you do there.

We are a relocation concierge. We help people who are moving to connect all of their utilities and home services at their new home. I’m am one of the owners of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We were trying to get an online platform developed to be able to process moves for clients online without having to do all communication and transactions by phone.

SOLUTION

What was the scope of their involvement?

Fingent built everything from scratch. They took our ideas and what we needed and built it. They kept track of client information within an internal CRM, integrated our call recordings automatically, and made sure our process was available in one single platform. 

What is the team composition?

I had one main point of contact.

How did you come to work with Fingent?

We did online research, looking specifically at companies that had good reviews and were capable of doing the work. We spoke to several different companies, and Fingent seemed to really understand what we needed, unlike other companies.

What is the status of this engagement?

We started working with them in November 2017, and we’re still working with them on changes and updates.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Fingent did a really good job of understanding what we needed and putting that onto the tech platform. The tool has made things easier for us. It consolidated our processes, made everything more efficient for us, and gave us a marketing tool against competitors. 

How did Fingent perform from a project management standpoint?

They were really good about having a point of contact that could talk to us in layman’s terms so that we could tell them what we were looking for. They also described how we could integrate multiple vendors and provider systems into one system of our own. 

The team delivers on time and within the budget, and they are easy to communicate with and organized. They also keep detailed notes that are easy to reference. Internally, they use OpenProject, which allows us to keep track of statuses and tasks and makes notations between them and us.

What did you find most impressive about them?

Fingent’s flexibility and great communication stand out. We didn’t have a tech background, but the team made it easy for us to understand and work through everything.

Are there any areas they could improve?

No, not that I can think of.

Do you have any advice for potential customers?

Have a good concept of what you want and need, and then go to them with that. Fingent will do a great job of being able to turn that into an actual product. 

BACKGROUND

Introduce your business and what you do there.

I work for a small nonprofit. We work with a marine sanctuary to ensure its conservation mission.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We’re part of a network of organizations that hired Fingent to do database work. We needed a data management system that was user-friendly for sixth graders and up. 

We also wanted it to be able to display data trends and allow for the exporting and entering of citizen science data. We take students out to ecosystems on the coast and give them hands-on experiences.

They count and measure organisms, and they enter that data into an online database. We then analyze and report the data. We had an antiquated data management system that had some limitations.

SOLUTION

What was the scope of their involvement?

I wasn’t a part of this process, but from what I’ve learned, our goal was to have a more userfriendly interface. We shared our old system with Fingent and they maintained all of the functionalities of that old system while incorporating new features. 

They added functionality that allows students to enter, visualize, and export their data into a format that can be used by other external programs for graphing and data analysis, such as a CFC file.

What is the team composition?

We’re on the third team with them since I was brought onto the project in August 2018. Stephen (SVP Sales & Marketing) manages the teams.

How much have you invested with them?

We’ve spent approximately between $20,000–$50,000.

What is the status of this engagement?

The engagement began in about September 2016, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve had increased functionality, which is great. We can export files and play around with them like we wanted to, and students can enter data. We have the ability to track a lot more information than before.

There have been some bugs and issues that we’re still trying to fix in order to maintain the functionalities that we had with our old database. With such a complex database, it’s hard to locate all of the issues that are created when a new development project ends.

How did Fingent perform from a project management standpoint?

It’s been a learning process for both of us, especially working with different teams. With the turnover of the teams, it’s been difficult because we didn’t realize how much investment we would need to put in to get teammates up to speed.

This has often led to the user-testing being longer than expected. It’s hard when we find elements that are broken that weren’t broken before every time we go through development projects. However, Fingent is responsive when we bring up issues, and they’re willing to work on them. 

There’s been a lot of improvement in terms of project management. We started working on OpenProject where we upload information and track conversations and feedback.

This will also be helpful when team turnover because they will have all the information in one place. Receiving access to that and being able to provide Fingent with that information has already been useful.

What did you find most impressive about them?

Their responsiveness and interest in helping us are impressive.

Are there any areas they could improve?

While they’re very responsive and they want to get going with projects, sometimes we get meeting invites less than 24 hours before the meeting or on weekends. This has improved recently, however more lead time before scheduling meetings would be helpful. 

Do you have any advice for potential customers?

Use a lot of visuals and provide them with mockups and detailed visual explanations on how to recreate issues. This is important in order to get the results you want and reduce the back and forth explanations.

BACKGROUND

Introduce your business and what you do there.

We’re a healthcare software company. We develop applications for health insurance companies in order to monitor their utilization management, disease management, and care management memberships. It’s their documentation and workflow system. In my role, I run our advanced solutions group and am responsible for same-store sales for new product innovation and partnership. I’m the VP of advanced solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We have a large staff of developers that work on our core product exclusively. What I needed was a development team to work on some ancillary product projects.

SOLUTION

What was the scope of their involvement?

They developed a web app with Java and Angular. It’s a dashboard application and it gives users a chart and table view of a bunch of aggregate data. They’ve built out the API in order to pull that data from our database of our core application. They built the UI for it. There's a whole bunch of different features that allow you to kind of slice and dice and group that data in a self-service fashion. There's also the ability to either single or bulk make changes to some of that data and push those changes back into the core application.

What is the team composition?

They have a couple of front- and backend developers, a QA team, a team lead, and architects.

How much have you invested with them?

We’ve spent about $500,000.

What is the status of this engagement?

It started in March of 2019, and the initial project lasted for 6 months, and they completed on time. We then extended our project for them to work on phases two and three. They continue to work on it now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The end result has been extremely well-received by our customer base, and it had generated a lot of excitement. The product functions well and is reliable.

The same team continues to work with us in phase three and provides support for bugs. The team continues to act as the escalation point for any bugs that can’t be resolved by our internal team.

How did Fingent perform from a project management standpoint?

Early on, they did a great job delivering features on schedule. We made several changes along the way in regards to how we wanted them to report on their progress, and they were very receptive.

They’ve been great. They’re easy to work with and they’ve taken direction very well. They’re accommodating and have made all the changes we’ve needed. Since the first phase of development ended, and they began working on bugs, the transition into maintenance has been very smooth.

Now everything is operating in a more agile mode, because we don’t have a fixed scope and things change on a weekly, or even daily, basis.

Over the course of the project, we’ve used Atlassian Suite, Confluence, and Jira. We also have daily phone calls.

What did you find most impressive about them?

Their ability to adapt and willingness to learn and change stands out as one of their biggest strengths. We have internal code reviewers that go over all of their code, and when our team provides suggestions, they’re open to making those changes. They never make the same mistake twice.

Are there any areas they could improve?

There’s always room for improvement, but it’s always individual feedback, and they always fix it.

Do you have any advice for potential customers?

Have appropriate expectations going into the project. If you have a fixed-fee project, you need to have your requirements well-scoped out. I have every confidence that they can deliver on time and on budget.

BACKGROUND

Introduce your business and what you do there.

I’m a partner at Sapra & Navarra, LLP, a law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We needed someone to develop an AI machine learning program for the legal industry.

SOLUTION

What was the scope of their involvement?

Fingent is developing our AI machine learning program. It’s web-based, not for mobile. I call it an infinity project because it really doesn’t have an end; it’s the type of thing that you can continually add functionality to. We’re currently several months into user testing. They’re solving technological problems; on our end, we’re testing. It’s a joint effort.

What is the team composition?

I’d say there are more than 12 people on the project. Our main contact in this country is Stephen (Senior VP, Sales & Marketing, Fingent). Our main point of contact in India is Sachin (Project Coordinator & Business Analyst, Fingent).

How did you come to work with Fingent?

I did a Google search for IT companies that develop AI programs. A blog came up that listed the top 20 global tech companies that do software development; however, most of them didn’t even mention AI. We narrowed it down to 2–3 companies in our due diligence. We sent Fingent some information about our project. We had was a 1–2-hour conversation over the phone, during which we told them what we were trying to do. It’s an extremely ambitious project. Weeks went by, and we didn’t hear from them. Meanwhile, a couple of other companies we were interviewing said they could help us, and they even visited us. I wanted to hear from Fingent, though, because I liked the person I spoke with, Stephen.

Six weeks after the initial phone call, Stephen contacted me. They had prepared a slide presentation of what they would try to do. I was immediately impressed because they took that relatively brief phone call and understood completely what we were trying to do. They put it into words and pictures so that we could see it and visualize it. That was the first good sign, from my standpoint.

Another thing that impressed me was that they were the only company that said they couldn’t guarantee the project would be successful. I was impressed with their honesty and transparency. We had to pick a company that we could feel comfortable having a long-term relationship with.

What is the status of this engagement?

We started working together in September 2018, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re wonderful people. The idea was exciting, but to actually see it being developed and being able to use the product has gotten our team very excited. We like how it’s going. The feedback from users is really good. We’ve done a lot of work, but there’s a lot of work still to be done. The scope of this project is so big and is coming along well.

How did Fingent perform from a project management standpoint?

I thoroughly enjoy working with them. They use project management software. We have weekly calls, and they’re always available. They’re also open to conference calls and meetings. They have an agenda for every meeting. Everything is transparent. They deliver on time and budget.

What did you find most impressive about them?

I’ve never wondered if somebody else could have done it better, faster, or cheaper. They’re really intelligent. They also learned our industry pretty quickly.

Are there any areas they could improve?

There are no hiccups or complaints whatsoever.

Do you have any advice for potential customers?

As the client, you have to do your part, too. You can’t expect the software company to do everything, know everything, and to figure everything out. You need to be available and provide whatever information they need; it’s a team effort.

BACKGROUND

Introduce your business and what you do there.

I’m the principal of an education and software design company. Our products align with federal regulations, accreditation, licensure, as well as best practices for teaching, learning, and assessment. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

Our greatest challenge was taking complex problems and put them into a format that an end-user can understand and take some type of action with. In our case, we’re working within the realm of education.

We’re challenged to look universally at how courses are designed and how instructors, designers, and administrators are looking at content in terms of content and workload. In response to this issue, we wanted to create a platform that allows all users to look into courses and data from a similar lens. That way, they’d be empowered to discuss these issues. 

SOLUTION

What was the scope of their involvement?

When we reached out, we’d developed a basic application that partially answered the problem we were trying to solve. It looked at data analytics regarding course development and interaction. The issue was that it wasn’t as robust as we needed. Even though we had users that could functionally work the app, we wanted a more user-friendly experience that was customized toward any individual, company, or school district. 

They were able to audit the app, discussing its strengths and opportunities for expansion. From there, they began to bring our vision to life. We started with an initial team that helped us with developing concepts, ideas, and opportunities. From there, they brought in other content experts that could work with us for the remainder of the engagement.

What is the team composition?

We collaborated with the project managers, designers, and senior members of their management team. 

How did you come to work with Fingent?

We interviewed seven different businesses that we similar to theirs. However, their entire team met with us for the interview. That included designers, senior management, a project manager. Being able to have that conversation with so many key players was a key differential. They came prepared and could answer all of our questions. We started initially with them based on that. 

What is the status of this engagement?

The collaboration started around January 2019 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The ability to go to conferences and speak about how the app is solving issues related to course alignment while abiding by regulations is incredible. It’s great to be able to visually show would users can look at courses with a different lens is tremendous.

The app also enables us to work with clients on a greater level. I can’t put a price on the value of being able to present a demo to potential clients in early meetings. Our app can truly answer everyone’s questions because we’re able to go through it step by step.  

How did Fingent perform from a project management standpoint?

They were exceptional. We met weekly and always had a notice on what would be covered. Everything we were supposed to be working on was taken care of through an open project system, which was very transparent. As they were developing, we could be answering questions they had in each meeting.

That helped us pin down what would be executable and in the best interests of the app. The entire engagement was completely transparent and very systematic. It’s been an exceptional working experience. 

What did you find most impressive about them?

We went into this with a grand vision of a dynamic UX with interactive, customizable dashboards. The end product is so robust. Their team approach and ROI that they’ve provided have made them stand out.

They’re not in it for the contract. Instead, they’re working with us as part of our team. They’re making sure the product is as strong as it can be while ensuring that it’s successful as we move it into the market with branding. Their team is completely committed to our success as a client, and they do that with their dynamic team.

Are there any areas they could improve?

They’ve been incredible. I have not areas for development, growth, or improvement. 

Do you have any advice for potential customers?

You have to be engaged and look at yourself as part of the development. It’s also important to listen to their suggestions. They explain their decisions with great rationale and detail, so it’s helpful to recognize that you’re part of that effort.

BACKGROUND

Introduce your business and what you do there.

I’m the community education & pro se coordinator at Legal Aid Services of Oklahoma, a statewide nonprofit law firm. We receive funding from Legal Services Corporation (LSC), a federal agency that oversees funding and management for nonprofit law firms. Our primary goal is to serve individuals living in poverty, as well as senior citizens aged 60 and above, by providing civil legal services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We hired Fingent to develop a web-based interface for a triage project that we’d received funding for. Our team was looking to create a questionnaire that could determine the right legal aid agency for any user with as little questions as possible. 

We wanted to model a website after two products that had been developed in New Mexico and Western New York. There was an additional need for a resource database that includes articles, self-help forms, and information about other organizations to support our users.

SOLUTION

What was the scope of their involvement?

It’s a website that features an online interview with questions to determine if a user is the right fit for our specific legal aid services, as opposed to another organization in the state. Fingent developed the entire platform using the process from the site that was created in New Mexico. Legal aid agencies can access the platform to see applications and evaluate potential clients based on the information they provided.

We originally had a development team from Fingent working with a separate team to develop the agency portal. The two teams met, in the beginning, to make sure that everyone was on the same page, and we spent a lengthy period of time on the discovery. Part of that was because we needed to nail down our needs as an organization before creating the project scope. 

What is the team composition?

It was a team of developers from Fingent working with external partners.

How did you come to work with Fingent?

Because we were dealing with federal dollars, we used an open bid process, and Fingent came highly recommended from people in our community. They had also done work with another LSC-funded organization.

What is the status of this engagement?

We hired Fingent in September 2017 and the project was completed in September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have much data from users because we just launched the product, but we’re seeing that the platform can solve issues for people. I think the standardization that the product will bring is going to help our end clients.

How did Fingent perform from a project management standpoint?

We faced some difficulties with a personnel change at Fingent, but overall, we were pleased with their developers and our contact here in the US. 

Once we moved from the first team to the second team, we saw a noticeable uptick in terms of the organization from a project management perspective. Communication was consistent; we were always able to get in touch with their team quickly, despite the time difference.

We created punch lists and test logs as a way to communicate outside of weekly meetings, and that proved to be a very efficient process. They were far superior to others in terms of delivering excellent project management while also retaining an element of creativity.

Another aspect that made the engagement interesting was the involvement of our external partners. We often had to go to them for design requirements and then update the developers based on what they told us. Overall, we’re satisfied with how that process was handled.

What did you find most impressive about them?

We were impressed with how much they were able to accomplish, given the various issues that arose. They regularly offered innovative solutions that allowed us to stay within our budget.

It’s also been incredible to see how flexible the platform is, which gives us the leeway to quickly adjust—sometimes without the help of the developers—based on the fluctuating requirements of our partner agencies. 

Are there any areas they could improve?

Once we were able to move forward with the second team, everything was very efficient and easy. I don’t have any complaints or suggestions for improvements for that group.

Do you have any advice for potential customers?

Like any technology project, spend as much time as you can listening and developing the process at the beginning. The discovery phase is your chance to thoroughly map out the goals and desired outcomes of the project. Don’t make up your mind about functionality and other details before listening to what Fingent has to say.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO & founder of Wage CALC. Our product CALC performs wage analysis for the legal industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

I needed custom software development done with a team that I could trust. After a previous experience with another team that didn’t work well, I needed a company that was trustworthy and well-known in their field.

SOLUTION

What was the scope of their involvement?

CALC is primarily a cloud-based software application. I created the prototype in Microsoft Excel, which I handed off to their team. Since it was a large program, they had to search to find what would work and what they could create. Once they said it was doable, Fingent’s team built the app from the ground up.

What is the team composition?

In total, we’ve worked with eight people. We have one project manager. Some of their team works with UI, QA, and development.

How did you come to work with Fingent?

We found Fingent on Clutch. After interviewing three other teams, Fingent came off as the most prepared, professional, and sought-out team. Their presentation was also perfect.

How much have you invested with them?

So far, we’ve spent $110,000.

What is the status of this engagement?

We began the analysis and research phase with them in March 2019. The work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The development started in May, and we expect it to launch at the beginning of November. The team at Fingent was able to take something that they weren’t familiar with and break it down. The prototype was complex and formula-heavy. They were able to break it into a manageable process.

Their team was helpful, acting as another set of eyes for me. Since I’m the sole founder, they could ask me questions and clarifications. Their professional team has been on-time, communicates frequently, and acts responsively. If there’s a delay, their team gives me a heads-up.

How did Fingent perform from a project management standpoint?

My project manager has been fantastic. It was great to work with another woman who was leading the project. We’ve used OpenProject to track everything. It’s easy for me to use and understand. Even through email, they’re responsive. Overall, it’s worked out very well.

What did you find most impressive about them?

I appreciate having Stephen (SVP of Sales & Marketing, Fingent) sitting in on our weekly calls. In the beginning, he was helpful with streamlining communication between our team in California and their team in India. California is a bit more complicated when it comes to things like overtime. Stephen was fantastic at translating those concepts. He could look at it from a different angle.

Are there any areas they could improve?

There has been a bit of turnover, but I’ve been in software for over 30 years. Since I’ve been on the human resources side, I know that’s difficult to retain talent. Engineers sometimes don’t even show up for the first day of work because another company is willing to pay them more.

During the process, they lost one person, but this wasn’t visible to me. I wouldn’t have known if they hadn’t brought it up. The team is excellent at transparency, making sure all the bases are covered regardless of what’s going on their end.  

Do you have any advice for potential customers?

I’ve had such an excellent experience with them. Fingent exceeded my expectations.