What evidence can you share that demonstrates the impact of the engagement?
I don’t really have any statistics, but I can say that everything they’ve done works really well. Fingent Corp really cares about how we feel and has an incredible work ethic, which is valuable for our organization. They go above and beyond what the typical developer interaction would be.
I’ve worked with a lot of developers who did an okay job, but it was just another job to them. They didn’t seem to care much, whereas Fingent Corp cares a great deal about not only the process but also about the end result. They’re incredibly sensitive to our culture and what’s happening within our team and organization.
How did Fingent Corp perform from a project management standpoint?
They’re really well organized. We’ve used several interfaces for project management over the years and it’s just been a joy to engage with them. Everything’s in one place; interactions are logged and approvals are maintained. While asset management can get pretty unruly, their process is excellent.
What did you find most impressive about them?
Their ability to meet us at our location really stood out as we’re in the US and they’re in India. They’ve also been great at meeting the needs of our timeframe versus theirs. Overall, they do a stellar job at making sure our requirements are covered and that everything is working seamlessly in terms of UX.
Are there any areas they could improve?
Up until recently, whatever microphones they were using in their conference room made it very difficult to understand everyone, as there was so much reverberation. They’ve fixed that and it’s now much more pleasant to interact with them.
Furthermore, while they’re really good at meeting our time considerations, there have been some delays due to the time difference. Tight deadlines are difficult, especially since we’re working during the day, which is nighttime in their zone. Getting a US presence that could engage with the Indian team would allow us to communicate better during regular business hours, especially during time-critical or emergency issues.
Do you have any advice for future clients of theirs?
If clients know what they want to accomplish, Fingent Corp’s team will come up with a plan to achieve those requests. It’s important to have a real understanding of the goal, even if the best way to solve that task isn’t known. Just knowing in detail what you want to accomplish will provide them with enough information.