What evidence can you share that demonstrates the impact of the engagement?
We don’t have much data from users because we just launched the product, but we’re seeing that the platform can solve issues for people. I think the standardization that the product will bring is going to help our end clients.
How did Fingent perform from a project management standpoint?
We faced some difficulties with a personnel change at Fingent, but overall, we were pleased with their developers and our contact here in the US.
Once we moved from the first team to the second team, we saw a noticeable uptick in terms of the organization from a project management perspective. Communication was consistent; we were always able to get in touch with their team quickly, despite the time difference.
We created punch lists and test logs as a way to communicate outside of weekly meetings, and that proved to be a very efficient process. They were far superior to others in terms of delivering excellent project management while also retaining an element of creativity.
Another aspect that made the engagement interesting was the involvement of our external partners. We often had to go to them for design requirements and then update the developers based on what they told us. Overall, we’re satisfied with how that process was handled.
What did you find most impressive about them?
We were impressed with how much they were able to accomplish, given the various issues that arose. They regularly offered innovative solutions that allowed us to stay within our budget.
It’s also been incredible to see how flexible the platform is, which gives us the leeway to quickly adjust—sometimes without the help of the developers—based on the fluctuating requirements of our partner agencies.
Are there any areas they could improve?
Once we were able to move forward with the second team, everything was very efficient and easy. I don’t have any complaints or suggestions for improvements for that group.
Do you have any advice for potential customers?
Like any technology project, spend as much time as you can listening and developing the process at the beginning. The discovery phase is your chance to thoroughly map out the goals and desired outcomes of the project. Don’t make up your mind about functionality and other details before listening to what Fingent has to say.