What evidence can you share that demonstrates the impact of the engagement?
The Ministry was happy with our work, and will probably commission us to start on a new region on Morocco. This shows that our relationship with Fingent went well. We’re extremely pleased with the work and are looking forward to a new collaboration. This was the first time our school published work in the format of an app.
I have very high expectations of myself, my students, and the people I work with. Fingent has exceeded them, and we’ve struck a very strong working relationship. I respect them as professionals, and feel I’ve learned a lot from the team.
So far, we’ve done 2 improvement runs, following the testing phase. The app is functioning fine. Someone in Morocco will test it on-site within the next 2 weeks, to see how it can perform without an internet connection. It uses the Google Maps technology, so there shouldn’t be any issues, but it’s the only item we haven’t tested. Everything else we requested has functioned like Fingent told us it would.
How did Fingent Corp perform from a project management standpoint?
I highly enjoyed using OpenProject for the collaboration, and plan to use it for my own work. We communicated weekly, and any question I had was answered within 24 hours. Fingent’s management and dedication was incredible.
GPS data needed to be formatted into Excel, for them to enter, and we completely misjudged the time it would take to do. Fingent was very patient with us, which I can appreciate. They understood that it was a novel project for us, and we had a small budget. The project has made me realize how much work an app is.
What did you find most impressive about them?
I appreciated the care with which they listened to our needs, and their ability to find the most user-friendly and appealing approach. Fingent knew that this project was important to us, and that we needed to succeed, since it was the first app of its kind in Morocco. In the end, they gave us more than we expected, which I find incredible.
Are there any areas they could improve?
They handle the data part of app projects as well, but, in our case, because we didn’t have enough money or experience, it took more time for us to gather the data ourselves. I wish they would have told us in advance, but it probably wasn’t something Fingent could have assessed. A future improvement would be planning for more time during projects with inexperienced customers. Fingent has been accommodating and understanding. No other firm would have accepted letting us take on that responsibility.
Do you have any advice for future clients of theirs?
For clients like myself, developing an app for the first time and without a huge budget, especially in academia, I would highly recommend working with Fingent. They taught us how to provide raw data, but planning for an extended schedule on a first-time project is recommended.