What evidence can you share that demonstrates the impact of the engagement?
The best metric we can use is how satisfied we are and how satisfied the few customers we have on the platform are. The level of satisfaction is very high for customers. The feedback has been great.
The platform demos well. It performs well, it’s reliable, and it’s up and running. Those attributes complement very well in terms of the feedback that we got.
How did Fingent perform from a project management standpoint?
The project management is very good. They deliver on time and on budget. We have a very good cadence with them. We normally provide them what we’re looking for upfront, and they come back with clarification. Whenever we set deadlines, they usually complete tasks ahead of time.
They have an onshore account manager that I can get a hold of during the U.S. time zone in case I need to escalate or have any conversations. He’s very understanding as well. They understand we’re a startup and that we’re good for our money. If there’s a little bit of a delay on our side, they don’t pinch pennies on that. They value relationships. The development team is easy to get a hold of and they are responsive.
If there’s any change in cost, there’s very good proactive communication on what the change is. If there’s any miscommunication around that, Fingent is very easy and open to work with. They always deliver what they say they will.
In terms of project management tools, they use OpenProject. For calls, we use Zoom because we’re in the U.S. and they’re in India. We use email for updates, and we track bugs through a Google Sheet.
What did you find most impressive about them?
One of the things I requested from them was code quality metrics. I told them I wanted to see the reports and they have done that, which I don’t know how many vendors do.
When we started, .NET Core was very new, and they were used to MVC. They had some experience with .NET Core, and I expressed my strong preference to go with the current technology versus something that’s going to be phased out. They stepped up and did it in .NET Core.
I like the quality of their deliverables, the timeliness with which they deliver, and the budget.
Are there any areas they could improve?
I’ve always asked them to work directly with their technical team on designs. They said they could work that way, but they preferred not to because they would like to guarantee quality. They wanted to take more ownership which I understand and appreciate.
From a startup perspective, we pay for that project management and the BA resource. If I could save that, I’d like to, but I understand where they’re coming from in order to provide a level of service. I’d recommend them hands down.
Do you have any advice for potential customers?
If you have a dedicated model, meaning if you can pay for X number of resources over a certain period of time, it’d be a lot easier on both sides. I would suggest that for anybody willing to work with them.