Fingent

BACKGROUND

Introduce your business and what you do there.

We're a nonprofit organization that services immigrants and refugees in the US. Our biggest goal is to ensure that immigrants from all locations, regardless of legality, can lead a more dignified life in the US.

I am the program manager for the unaccompanied children's resource center. Unaccompanied children are children who come into the US without a legal guardian. They're apprehended by Border Patrol and handed over to a refugee resettlement shelter within 72 hours. At that point, those youth are in the shelter and given access to medical care, education, and whatever they need. They're also trying to find a sponsor to care for the US youth.

The idea is to find a sponsor to take care of the youth in the US and to be able to release those youth to a sponsor who's going to take care of them until they have their court date to decide whether or not they're allowed to get legal relief in the US or whether they have to go back to their home country.

Our organization runs a website called the unaccompanied children's resource center. It contains resources for youth, their sponsors, and providers who work with them. The goal is to provide guidance on best practices for accessing education, healthcare, legal information, and several other topics. I maintain the website and coordinate with others to ensure we provide these resources to families and providers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

Part of the UC Resource Center website is a community resource directory that we started last year. It’s a directory of resources across the US. We’re trying to identify resources in every county that are low-cost or free for youth and sponsors to access for help. Our organization has caseworkers who work with these families and create resource lists of helpful resources in their communities. Each caseworker originally did this independently, so we decided we wanted to centralize this.  We had a template of our existing website that was slow and had a lot of issues.

SOLUTION

What was the scope of their involvement?

Fingent designed and developed our website. They created a directory website compatible with mobile devices. We provided our template to understand the functionality we were looking for, and they built it based on what we told them we were looking for. They created mock-ups to show us what was possible regarding revamping the directory. They put together a blueprint for it. They used PHP, AngularJS, and JavaScript.

We were negotiating maintenance, but it would’ve been an additional cost. Hosting was on us. Unfortunately, we couldn't finish the project, so we had to walk away about halfway through because we didn't have the funds from the federal government.

What is the team composition?

We worked with Stephen, Senior VP of Sales and Marketing; Ravi, VP of Business Development, Sales, and Marketing; Meera, Business Analyst; Kiran, Associate Project Manager; and Bimal, Project Coordinator and Analyst.

How did you come to work with Fingent?

We found them through a Google search. My web developer provided a list of possible vendors, and Fingent was on that list. The biggest reason to go with them is their outstanding communication. They seemed on point, and there weren't any issues in terms of actually getting it done.

How much have you invested with them?

We spent $46,200.

What is the status of this engagement?

We worked together from November 2024–February 2025. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any metrics because we couldn’t complete the project. 

How did Fingent perform from a project management standpoint?

Project management was 10/10. We used OpenProject to maintain the project. We had two weekly working meetings through Zoom and used email in between. They were completely outstanding in every aspect, including communication and even cost. They helped to ensure that it was affordable for us.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to three teammates: Meera was outstanding in communicating with us during our meetings. Kiran and Stephen were excellent at explaining the project to us.

What did you find most impressive about them?

Their resourcefulness was impressive. They did an outstanding job taking our requests as a nonprofit with a limited budget and finding ways to make them work. They sent proposals to us saying we could try this, and it would be cheaper. Overall, their project management and professionalism were outstanding.

Are there any areas they could improve?

I don’t have anything for them to improve.

Do you have any advice for potential customers?

It’s important to have a vision for what you’re looking for and share it with them upfront; even if it's absurd or crazy, they will try to find a way to make it work. Don’t limit your dreams when you’re trying to create something with them as a partner.

BACKGROUND

Introduce your business and what you do there.

I’m a consultant at a cybersecurity company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We wanted to make our training content for all our employees more interactive and easier to understand. We tried to avoid going through many presentations, slides, or text, wanting to make the training content simpler, interactive, and more convenient.

SOLUTION

What was the scope of their involvement?

Fingent helped us develop an interactive training module. We started with a presentation during the discovery phase, and they understood the various training requirements. Fingent also understood the kind of training content we had at the moment.

The team moved on to the planning stage and understood the prerequisites, the kind of content we wanted, the kind of animation we wanted, and the templates. We also checked compatibility.

They went into the development phase, and we checked the language, speed, dictation, and the kind of communication we wanted because of the interactivity of the sessions and the videos. Then, they went into the testing, pre-testing, production, and assessment phases.

What is the team composition?

We worked with a project manager and a business representative, and there were about 10 individuals behind the scenes.

How did you come to work with Fingent?

We went out in the market, and Fingent provided us with a good interactive method for completing the training.

What is the status of this engagement?

We worked together from July 2024 to January 2025, a 6-month period.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The acceptance of the content that Fingent developed is a testimony that the output was fantastic. It was a creative project, and there was no precedence to it. It was a qualitative measure. They were able to meet our expectations.

How did Fingent perform from a project management standpoint?

They used several project management tools. Although we had some challenges, the project was completed within the timeline. We communicated through all modes.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to Martin and Harikrishna. They were great.

What did you find most impressive about them?

They were very cooperative, understood our issues and what we wanted, were clear-headed, and put in relentless effort to ensure they always met our expectations.

We came up with real-world challenges and ideas. Articulating them into a package or a video was a huge task. Fingent was collaborative. Overall, they were a fantastic team.

Are there any areas they could improve?

We had clarity at the beginning, but it got disturbed in between. There was always a scope for improvement, and when the improvement kicked in, it went all around the park. They could have organized it a little better.

Do you have any advice for potential customers?

Clearly set out your objectives with them. Ensure you're clear about the why, the requirements, and the planning stage. Stick to the timelines.

BACKGROUND

Introduce your business and what you do there.

I work for The Christian Broadcasting Network, a nonprofit broadcasting company based out of Virginia Beach, Virginia. We primarily broadcast famous programs like The 700 Club and CBN News. We also have a kids-specific program called Superbook to teach children about the Bible using storytelling and different animations.

I work as a project manager within the organization, focusing on the IT side of our show Superbook, so I specifically oversee Superbook's website and app development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We have a good IT team in-house. However, we didn't have the expertise for app development when we started looking into the Superbook app development project. Therefore, we decided to look for external resources who could help us out.

SOLUTION

What was the scope of their involvement?

Many years ago, Fingent helped us develop our first app for Superbook, an iOS and Android MVP app. About one or two years ago, this app became somewhat obsolete. Thus, we've been working with Fingent again to complete our full iOS and Android app. We've also asked them to build our website for Superbook. The technology stack used has included React and Drupal.

For these projects, the design is done by us. However, Fingent has demonstrated a very heavy hand in guiding us through industry standards and recommending best practices, ultimately helping our designers think more holistically and better about end users.

What is the team composition?

Fingent has a very large team that keeps evolving. At any given time, we work with 20–25 teammates, including React developers, Drupal developers, microservices engineers, project managers, architects, and numerous QA testers.

How did you come to work with Fingent?

When we were looking for external resources, we came across Fingent. However, this happened before I joined the organization, so I'm not sure how it happened.

What is the status of this engagement?

We’ve been working together since March 2009. Ours has been a long-standing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don't have any service providers other than Fingent working on our Superbook app. Thanks to them and the support they've given us, our app is one of the top Christian Bible apps in the App Store. Currently, we have about 1.5 million active users, which is a great number for us.

How did Fingent perform from a project management standpoint?

All of our web and mobile app development projects are agile and scrum projects, so deliverables are decided beforehand. We get deliverables from Fingent at the end of every sprint cycle. We also keep getting regular build test tools with the new features promised during the sprint. Therefore, Fingent is meeting the sprint goals over and over again, allowing us to stand out in front of our user base.

Fingent has great project managers internally who work well not only during our collaboration or our meetings because it's clear that their teams are always aligned. There's always a clear understanding of what they'll deliver, and they also communicate clearly.

We have transparent and free communication with the developers and resources, which is great. There's no waiting time, and everyone gets to see the conversation, so nothing happens behind the doors. All that has been very good for us. We use Zoom and Jira to collaborate.

What did you find most impressive about them?

Fingent has been an amazing team, and the support we've received from them has been outstanding. They're all invested in our success. Working with external teams can always be tricky. However, Fingent's work culture and resource onboarding processes are excellent. We're in Virginia Beach, and they're in India. Still, they're always available. I've never experienced a long response time despite the time difference, which is commendable.

We've worked with other service providers on other mobile apps that aren't under my supervision. Some of the things that make Fingent stand out are their dependability and expertise. Fingent delivers what they promise, indicating excellent consistency.

We started working together on one project, and our engagement has led to other projects. One of these projects has been the web development one, which has been very big. Given that our organization has seen their expertise, we're now considering Fingent for other projects.

Overall, they've been very encouraging, and we've learned a lot from them. I'm sure that they've also learned from us; it's a mutual relationship.

Are there any areas they could improve?

I can't think of anything Fingent could improve on. We let them know about any issues we have, and they address them immediately.

Do you have any advice for future clients of theirs?

Ensure transparent communication and provide them with clear requirements from the beginning. Clear requirements will give them the freedom to do their best based on your needs.

BACKGROUND

Introduce your business and what you do there.

I’m the head of digital transformation at a company that manufactures rubber belts and oil seals. The rubber belts are used predominantly in the automotive industry in transmissions and also have other industrial uses. Our oil seals are used in automotors and manufacture. We have five plants across India and cater to the Indian, the US, and European markets. My primary responsibility is to drive digital transformation across the enterprise. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We previously worked with multiple service providers. As part of our digital transformation process, we found that we needed to work with a partner who could understand our business and the B2B commerce side that we were implementing. We also needed support to integrate a real-time tracking system for our e-commerce orders.

SOLUTION

What was the scope of their involvement?

I have business experience and have supported Fingent in defining our requirements and expectations and how we needed to do the project from an integration standpoint. Fingent provides solutions and consulting services, supporting our continuous integration and continuous delivery (CI/CD) cycle. 

Fingent's primary responsibility is to integrate the backend systems so that orders are appropriately captured, and stocks are visible to dealers and customers. As soon as the shipment happens, the third-party logistics provider and customers have visibility. When the dispatch and invoice happen, we make them available for the commerce portal. Our project's backend work has around 35 integration points critical for our e-commerce portal, which is available on web and mobile versions. 

What is the team composition?

We mainly interact with three teammates, including Sijoy (Systems Applications & Products Project Manager) and Ashok (VP, Enterprise Consulting), with whom we interact daily. We bring any escalations to Sijoy, and the overall team is integrated by 4–5 teammates.

How did you come to work with Fingent?

While searching for service providers, I came across a particular website and found Fingent. We evaluated four IT vendors and shortlisted Fingent. I explained our requirements to all the companies I contacted, and based on that, I expected solutions to come forth and explained to my team. Fingent scored very well in terms of business understanding and technical expertise. The team presented their services and provided credentials. 
How much have you invested with them?

We've spent around $20,000.

What is the status of this engagement?

We started working with Fingent at the end of 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It's critical for us to ensure there aren't business stoppages and that our orders flow continuously from our customers to the backend, and Fingent ensures that. 
I've never asked them to redo work. 

How did Fingent perform from a project management standpoint?

Initially, we had weekly calls with Fingent, but eventually, our process got streamlined, and we changed to biweekly calls. The team is meticulous in the work they commit, and their project management has been very good. We've had a particular challenge with one integration point. We ran into technical difficulties because we needed to include third-party providers, which delayed the delivery by two weeks and exceeded the budget. However, none of the other integrations overran our budget.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Sijoy is brilliant and understands our business. He understands my requirements and leads the team effectively. Sijoy has technical knowledge and can provide solutions within the timeline he commits to. He's available to address escalations and resolve issues in a timely manner. 

On the other hand, Ashok is available for calls within the shortest duration for any situation. He's available to support any fallback mechanism and connects with us frequently. Ashok provides the support that is required for the team. He's available for monthly operations meetings.

What did you find most impressive about them?

Fingent always asks if we're missing something and has good top leadership that supports us in challenges. The team proactively provides solutions. 

Are there any areas they could improve?

I don't see anything Fingent can improve in my line of work. I've never had bad experiences working with Fingent and haven't found them wanting on any particular front.

Do you have any advice for future clients of theirs?

I suggest having a good plan in place when engaging with Fingent to achieve a good work pace. Be clear in your requirements and desired solution. The team is phenomenal in brainstorming sessions. Initially, the team had a lot of questions for a project of this scale, and once they understood our project, I'd recommend that anyone hire Fingent for the same kind of work I did. 

BACKGROUND

Introduce your business and what you do there.

I’m the director of business operations for a warehouse third-party logistics service provider. We provide fulfillment services for customers who store their goods in our warehouse. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We needed a warehouse management system (WMS) to operate our warehouse. I requested Fingent’s support in building our in-house WMS. 

SOLUTION

What was the scope of their involvement?

Fingent has developed our WMS using React, Next.js, HTML, CSS3, .NET 6.0, C#, and Microsoft SQL. They use GitLab and Jenkins for version control and deployment. The backend is primarily built on .NET 6.0, while the frontend is built on React. They also maintain and host the WMS as a web app on our server. 

What is the team composition?

Around 10–20 teammates have worked on the WMS, and I’ve interacted with around 5–10 of them, including project managers. 

How much have you invested with them?

We’ve invested close to $1 million on the project. 

What is the status of this engagement?

The engagement started in March 2023, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re still developing the system, but everything has been good for the most part. Fingent has built the foundation of the WMS, and we’re using that. However, we’re still working on more features and enhancements. 

How did Fingent perform from a project management standpoint?

They complete deliverables on time, and I let them know about any issues to resolve them. The team is good at communicating with us. We have two meetings per week to review our progress and address any questions and concerns. 

What did you find most impressive about them?

They’re quite thorough.

Are there any areas they could improve?

One thing that hinders our progress is Fingent’s lack of knowledge about our industry. 

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder and managing director of a SaaS platform. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We were looking to create an app that acted as an environment for multiple platforms. We hired Fingent for custom software development. 

SOLUTION

What was the scope of their involvement?

We started the engagement with a discovery process and collaborated to implement the design. The team is building the application and ensuring integration with the backend of our website. Fingent has been responsible for end-to-end development and third-party integration with Stripe and Google. Key technologies include Laravel and HTML. 

We are currently testing the application, and Fingent will be responsible for maintenance services. 

What is the team composition?

We primarily work with a project management office (PMO); this includes about four people. We also work with Fingent’s regional head of sales and global head of development. 

How did you come to work with Fingent?

We found them through Clutch. We were looking at multiple offshore companies, and after a few months of going back and forth, we decided to move forward with Fingent. 

How much have you invested with them?

We’ve spent between $1 million–$1.2 million AUD (approximately $642,000–$771,000 USD). 

What is the status of this engagement?

We started working together in January 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We consider Fingent’s most significant success their ability to stay within budget while delivering high-quality work. We’ve asked them to build something complex, and they’re fully capable of completing the work. 

How did Fingent perform from a project management standpoint?

We have consistent meetings with Fingent via Zoom.

What did you find most impressive about them?

We’ve been impressed with their honesty and integrity. We trust them fully, and their team is transparent in their approach. We’ve been impressed with their ability to produce high-quality work reliably. 

Are there any areas they could improve?

We underestimated the project's complexity at the beginning of the engagement, but that wasn’t entirely their fault. 

Do you have any advice for potential customers?

Trust Fingent’s process because it’s highly effective. 

BACKGROUND

Introduce your business and what you do there.

I’m the director of projects for Techtel Pty, a broadcast system integrator. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

One of our broadcasters had a piece of custom software that needed to be rebuilt, so we hired Fingent for software development. 

SOLUTION

What was the scope of their involvement?

Fingent’s primary role has been to rebuild our software with all the latest components and to ensure that Active Directory is integrated. The software Fingent is building is designed to load news and populate the text for news tickers and graphics at the bottom of the screen. Fingent is also adding features to PC-based software. 

What is the team composition?

We work with about six people, including Sarika (Senior Program Manager). 

How did you come to work with Fingent?

I’m not sure about that because I wasn’t involved in that project stage. 

How much have you invested with them?

We’ve invested about $50,000 AUD (approximately $33,000 USD). 

What is the status of this engagement?

We started working together in September 2022, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve completed everything we’ve asked for, and they deliver on time. We’ve been very happy with their work and documentation. 

How did Fingent perform from a project management standpoint?

They’ve been working on a very tight schedule, and any delays haven’t been their fault. We communicate via email and use OpenProject. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out Sarika; she is very helpful and thorough and provided good documentation. We’d also like to shout out Sanal (Senior Software Engineer); he is an excellent collaborator and very patient. 

What did you find most impressive about them?

The original scope was to add the Active Directory integration, but as the project went on, we noticed other issues popping up. Fingent has been fixing those for us even though they weren’t in the original scope. We’ve also appreciated how thorough they are in their approach. 

Are there any areas they could improve?

We had a bit of an issue with the budget at the beginning of the engagement, but we’ve been able to sort that out. 

Do you have any advice for potential customers?

Ensure you have a clear scope at the beginning of the project so everyone is aligned on what is required. 

BACKGROUND

Please describe your company and your position there.

The Training Center provides career development and test preparation education services to a variation of different students in the field of boiler and refrigeration equipment. We specialize in test preparation for New Jersey state licensing and some nation wide certifications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fingent?

We needed to integrate our CRM and LMS systems into one unit and Fingent designed the CRM program and we purchased the upskill LMS software. They support this project today.

SOLUTION

How did you select this vendor and what were the deciding factors?

We evaluated several proposals and Fingent provided a solution that best fit our organization. There were several vendors and we were satisfied with our options and ultimately selected Fingent.

Describe the project in detail and walk through their service package.

The software had to account for company data, student data, course data and bring those data points together in a complete CRM package. The software is effective and improving our business efficiency and performance.

How many resources from the vendor's team worked with you, and what were their positions?

Multiple resources from Fingent were assigned to our project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was an overall success.

How effective was the workflow between your team and theirs?

Considering we were on different time zones and different backgrounds - we managed communication well. It was not perfect but that was no fault of either organization and just part of challenges we faced as a small company and working in different time zones.

What did you find most impressive or unique about this company?

They were very responsive to our needs and supported changes as they came up.

Are there any areas for improvement or something they could have done differently?

Real time support in situations when the system goes down. Not a tremendous amount of examples on this but we did have some hiccups in the project. Overall Fingent did a great job of dealing with the issues.

BACKGROUND

Introduce your business and what you do there.

I’m the executive assistant at Security Services Northwest, a cybersecurity company. We do event security, private security, alarm monitoring, and patrol.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

Our goal was to address developing a mobile app with desktop applications that would address our consumers needs.

SOLUTION

What was the scope of their involvement?

Fingent has been the driver for our app development as well as our desktop and online applications. They have solved problems, addressed our testing concerns and helped develop the app in a user-friendly way that addressed our consumers' needs. 

What is the team dynamic?

Sowmya has been the overseer of the project, scheduling and talking through our timeline and creating milestones and deadlines. Tony has been a huge asset in helping us with the app concerns and bugs while Yaseen offers support to any technical issues we are having with the back of house applications. Together they have offered amazing support that encompasses the entire project. 

How much have you invested with them?

$390,000

What is the status of this engagement?

We are still greatly involved with the team as we move into the next phase of our application launch. Weekly meeting with email correspondence in between. 

RESULTS & FEEDBACK

How did Fingent address the challenges that arose?

They have consistently been timely and clear about addressing any issues we have had along the way. 

Describe the impact this engagement has had on your business.

The fingent team has allowed our team to focus on our strengths of vision while bringing to life our concepts. It has been nice to have a “one-stop-shop” experience where all elements of the development have been handled. 

How was project management handled?

Outstandingly. 

Is there anything that the vendor did well or that you would consider a strength?
 
Clear communication and quick email response for support. Despite the time difference, there is not much wait time for responses from the team which allows us to move forward with ease. 

In what specific areas can they improve?

I have not experienced anywhere where improvement is necessary. 

What advice do you have for clients with similar needs to yours?

Come to the table with a strong vision so that the team has a clear idea of what they plan to execute for your project. 

UPDATED REVIEW

This review was published on November 14, 2018

Justine Wagner

Executive Assistant, Security Services Northwest

IT Services

11-50 Employees

Seattle, Washington

$200,000 to $999,999

Jan 2016 - Ongoing

Project summary

Fingent provides mobile application development services, developing the iOS and Android versions from scratch. They worked on the UX, the testing phase, and the launch.

Feedback summary

The application Fingent developed is excellent, with any bugs that are found during the testing phase addressed quickly and professionally. The app’s visuals are good and the team makes any changes that are requested promptly, always ensuring that they explain their process carefully and thoroughly.

BACKGROUND

Introduce your business and what you do there.

I’m the executive assistant at Security Services Northwest, a cybersecurity company. We do event security, private security, alarm monitoring, and patrol.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We needed someone to develop our mobile app, which provides cybersecurity for personal safety. It can be for anyone, whether an individual, business, or school—it’s private protection in the palm of your hand.

Users can look at the main screen and it shows an alert page, an emergency tab, a specialty tab where they can specify the profile and set preferences. We get data from different APIs or sources that give us real-time crime, then we send out that information to our users.

SOLUTION

What was the scope of their involvement?

They’ve been our primary team for the development of the app, creating everything from scratch. They make changes on a weekly basis based on what we discuss in our calls and on the speed and productivity of the app. It was developed for iOS and Android and is in both stores. We trust Fingent’s opinion regarding what they think is best for the app, and we use that technology.

They also did the UX, covering a huge scope of work for us. We’re now in a beta testing phase. Though it’s in the app stores and being used, we’re still finding bugs from both the web and the mobile side. As we find them or as Fingent finds them, they fix them.

What is the team composition?

We’ve had three main contact points and there’s a team of six to eight that work on it. We were also assigned a project manager.

How did you come to work with Fingent?

We did a search for companies that could handle the project scope. We interviewed a bunch of different teams and we liked Fingent the best: they had the most knowledge, experience, and we felt they’d be the best to work with.

How much have you invested with them?

We’ve spent $250,000.

What is the status of this engagement?

We started working together in January 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They help us in a lot of ways: they break things down so that we understand how the web end of the app works, how it communicates to the mobile side, and how to find the API information that we need to make it function.

We love the way the app looks. They’ve done exactly what we wanted visually—we send them different images that we like, and they do a really good job of making that vision come to life. Every once in a while, we change our mind and they have no qualms about changing it. We’re always satisfied with what we see.

How did Fingent perform from a project management standpoint?

We mainly communicate via email because of the time difference, though we have a weekly call in which we discuss any issues. They touch base with us on what they’ve done and when we should see those changes in place.

Their communication, management, and timing are great. From the get-go, they put a team together that was very patient and did a great job of translating things to us with a sense of humor. They’ve been wonderful.

What did you find most impressive about them?

Their consistency is wonderful, and they’re flexible. We’ve changed our minds multiple times, thrown new ideas at them, and they always go with the flow and make it happen.

Are there any areas they could improve?

No, they’re very professional.

Do you have any advice for potential customers?

We would absolutely recommend them. Having a project manager has been awesome as we know exactly who to go to.

Star Ratings

Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5

BACKGROUND

Introduce your business and what you do there.

I’m the project manager at NEC Financial Services, a financial services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We needed help to continue with the development of our systems.

SOLUTION

What was the scope of their involvement?

Fingent is a huge contributor in helping us update our systems. They've built internal portals for our customer base and our dealer base, and as we continue to grow, we use them to enhance those two solutions they created for us.

Regarding the process, we start with a meeting to lay out what we want, whether it's a solution or an upgrade to a solution. We look to them for advice and insight, what they’ve seen, and what they think is the best way for us to go — there’s back and forth communication regarding getting everything set up. After that, they put out a great statement of work for us and have a kickoff meeting to start the task — we’ve known each other for so long that everything is routinary.

Fingent's team has built two HTML website portals — they’re very good with all Microsoft products. They also manage our SQL systems databases, HTML customization, and different SSIS packages. They’re also very good at creating websites; they built our internal portal site based on SharePoint.

Currently, we plan on moving forward with them in the future with things like Power BI and Automate.

What is the team composition?

For this project, we work with 3–5 people from their team, including a project manager. Usually, there are around two more technical people involved, depending on what we’re doing.

What is the status of this engagement?

We started working together in June 2013, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our relationship has gotten stronger over the years, and the dealer portal they created was great. We've also heard feedback that the platform is very easy to use, leading to success and great response from our dealer base.

Overall, we're happy with how our customers can go in, look at invoices, and make payments. We’re getting more people on our portal, more self-service from our customer base, and more general growth for our business.  

How did Fingent perform from a project management standpoint?

The project manager is excellent — she’s one of the best I’ve worked with because she's organized, flexible, and straightforward. We communicate through Microsoft Teams and have weekly morning calls — even though there’s a time difference, they’re very accommodating with that.

What did you find most impressive about them?

They’re good at explaining things. We were able to assign less technical staff from our side; I’ve never been a technical person, and I've learned a lot from working with them because they make it easy to understand the technology and things behind the scenes. They're making it a smooth transition.

Are there any areas they could improve?

They’ve improved on the issues we had before. Based on the things we’ve changed over the years with our VPN and our structure, I see it was more of a problem with us than them. Overall, it's a pleasure to work with them.

Do you have any advice for potential customers?

Take their advice; they’re very knowledgeable about technology solutions.