Findlanc

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of 1st-verse, a dispatching company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Findlanc?

We needed help with web development.

SOLUTION

What was the scope of their involvement?

Findlanc designed and developed our website. The team also provided graphic design services related to the website.

What was the team composition?

We worked with 2–5 teammates from Findlanc.

How did you come to work with Findlanc?

We found Findlanc through an online search and chose them because of their high ratings.

What is the status of this engagement?

We worked together in September 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Findlanc's work increased our monthly booked loads within the first 60–90 days. Before the optimization, we had 18–22 loads per truck per month. After 90 days, we had 30–34 loads per truck per month, which was a 45%–55% growth.Moreover, we saw a 35%–50% increase in monthly gross revenue per truck within three months. Our average rate per mile improved by 8%–12% through stronger negotiation, and our net profit margin increased by 10%–18% after reducing deadhead and improving lane planning.In terms of operational efficiency, we reduced deadhead miles by 15%–20%. Our load-to-truck ratio improved from 1.2 to 1.8, and our downtime between loads was reduced from 24–36 hours to under 12–18 hours.Regarding driver performance and retention, our on-time pickup and delivery rate increased to 96%–98%. Our driver retention rate improved by ~20% due to consistent load flow and better communication.We also saw improvements in broker and customer satisfaction. Our repeat broker bookings increased by 25%–40%, and our dispute and detention issues were reduced by around 30%. Our response time to brokers improved by 40%, strengthening long-term relationships.Lastly, Findlanc implemented weekly KPI dashboards, standardized SOPs for rate negotiation, documentation, and compliance, and introduced performance tracking by lane profitability.Overall, the project created stable cash flow, improved lane profitability, and built a scalable dispatch system that supported long-term growth.

How did Findlanc perform from a project management standpoint?

Findlanc demonstrated structured and responsive project management, with clear communication, defined milestones, and consistent follow-ups. The team delivered on time, and adjustments were handled efficiently without disrupting progress.

What did you find most impressive about them?

Findlanc's professionalism, clear communication, and genuine commitment to delivering strong results were impressive. The team was proactive, organized, and always focused on creating real, measurable impact.

Are there any areas they could improve?

Overall, the experience with Findlanc was very positive. If anything, earlier access to complete operational data and reporting would have allowed us to optimize performance even faster in the initial phase. Aside from that, the project was handled professionally and efficiently.