Challenge
As a retailer, it's essential to have good data security to protect customers. Unfortunately, having strong cybersecurity is difficult, time-consuming, and often very costly. Our team knew it would be even more expensive and time consuming if we tried to hire a full team by ourselves. That's why we decided to find a cybersecurity partner. Fidelis was a natural choice because of their expertise and reasonable pricing.
Solution
They've collaborated closely with our team throughout the whole engagement. Network security software was installed and configured. Fidelis then trained up our team on how to use the software and also coached them on how to avoid engaging in risky online behavior.
Results
We experienced a phishing attack sometime after hiring them but the consequences were very well mitigated. They went to work right away backing up our data and stopping the sercurity breach from further infecting the network. Once the situation was resolved, they proactively offered additional training to staff to help prevent it from happening again in the future. They've always been open to our feedback and go out of their way when it comes to customization. Pros include superb customer service and extremely competitive pricing. There are no real cons.
