Fidelis Cybersecurity

BACKGROUND

Introduce your business and what you do there.

I’m the chief business officer for an IT company that deals with data analytics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fidelis Cybersecurity?

We were having significant trouble with spam, malware, and hacking attempts. These issues were becoming too many to handle, so we needed help with updating our servers.

SOLUTION

What was the scope of their involvement?

Fidelis Cybersecurity helped us update our servers and our cybersecurity protocols. Their involvement included encrypting our information and installing brand new cybersecurity software they built from scratch. After the project was completed, they followed up with us and provided us with training to prevent future issues.

What is the team composition?

We worked with a cybersecurity analyst, a couple of IT specialists, and an IT director,

How did you come to work with Fidelis Cybersecurity?

We found them through a referral.

How much have you invested with them?

We spent around $30,000.

What is the status of this engagement?

We worked together from September–November 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The most important success metric is that, so far, no one has hacked us. In 2021, we had a security breach, but nothing happened because of how well Fidelis Cybersecurity set up our servers.

How did Fidelis Cybersecurity perform from a project management standpoint?

Fidelis Cybersecurity stayed on timelines and within budget.

What did you find most impressive about them?

Fidelis Cybersecurity was very detail-oriented; they focused on even the smallest details.

Are there any areas they could improve?

Although we were able to stay within budget, it would have been great if their services were more affordable.

Do you have any advice for potential customers?

It is important to have a plan so that you can tell them what you want them to do for you.