FACTS Computer Software House LLC

BACKGROUND

Introduce your business and what you do there.

I’m the IT and sales manager of SILKLAND TRADING PTE. LTD., a textile trading company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FACTS Computer Software House LLC?

We needed someone to develop a customized ERP software for us because our current software became outdated, and we were facing different challenges. For example, our information was spread over our different divisions, including our shops in different countries, so it was difficult to find information and create reports. Sometimes, we had to pull reports from all of our divisions to merge them into a single report, which was very difficult. It was time to upgrade our ERP software.

SOLUTION

What was the scope of their involvement?

In 2020, we acquired the latest version of FACTS’ .NET-based ERP software, which they’ve been customizing for us. They’ve integrated all of our divisions’ information into it, customizing functionalities for each division.

For example, they’ve helped us configure multi-currency data, integrating our platform with PayPal. With this feature, every shop in every location can see the information in their respective currency and its conversion in our base currency. Among our software functionalities are inventory modules, accounting capabilities, and payroll capabilities, and it generates reports on Power BI.

In addition to our ERP, FACTS has helped us prepare a web platform that can be used through mobile devices, for which we’re already giving credentials to our customers. Customers can open the web platform on their mobile devices  and see our shops’ inventory in real time. Additionally, they can place orders directly to us.

FACTS has also developed a mobile app for our outside sales team. On the app, our teammates can log in and see customers’ orders, as well as their location on Google Maps for delivery. Additionally, it has a WhatsApp integration and a scanning module for documents and invoices.

What is the team composition?

We worked with almost 20 people from FACTS during the .NET ERP implementation, including programmers, system analysts, and a managing director. From those people, 3–4 continue to provide ongoing support.

How did you come to work with FACTS Computer Software House LLC?

In 2003, we acquired a SQL-based ERP software from FACTS to replace our previous DAS-based one. When it became outdated, we went again to them.

How much have you invested with them?

We’ve spent over $200,000.

What is the status of this engagement?

We started working together in 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to this implementation and the brilliant features FACTS has added to our ERP, our business is now streamlined and efficient. This software piece has brought all of our divisions into one platform, so we’re very happy to have all of our information in one place.

Overall, FACTS is really helpful and professional, and they’ve provided us with everything we were looking for in an ERP. Once we implemented the ERP, we came across new requirements that we didn’t even know we needed before. However, FACTS has been instrumental in customizing their software to meet our requirements.

How did FACTS Computer Software House LLC perform from a project management standpoint?

FACTS is always on time, and they constantly help us with last-minute changes. They’re also creative when making changes to meet our requirements. For project management, they have their own website where we can log in and post any of our issues. We also communicate via emails, phone calls, and WhatsApp.

What did you find most impressive about them?

FACTS is always ready and willing to implement new challenges that we require.

Are there any areas they could improve?

So far, I haven’t come across anything they can’t handle.

Do you have any advice for potential customers?

If you can visit a few of their customers who are already using their software, you will be able to see how FACTS can customize it to every need.

BACKGROUND

Please describe your company and your position there.

I'm an account manager of a leading Fire and safety company in Dubai. Our company is also having a manufacturing section of fire and safety products like a fire extinguishers, etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FACTS Computer Software House LLC, and what were your goals?

Our manufacturing section was facing some issues handling inventory management, production management and sales management, etc. What we were lacking is a software solution so we approached FACTS to make a custom software especially fulfills our needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

We heard from our client that FactsERP is highly customizable and very less susceptible to changes. So through reference, we approached FACTS. And also the solution was very cost-effective.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They developed a .NET based ERP software for us. Which was solely according to our demand. We specified some modules like bulk inventory module, production module, sales module, financial accounting module, etc. At first they studied our existing system and then started to migrate data. They did the data entry part very successfully. After the approval of the prototype they immediately started working on the project. And achieved each milestones on time. Finally they delivered it on the promised time.

How many people from the vendor's team worked with you, and what were their positions?

Almost 15 people we worked with during that time. It includes their ERP implementation team, project manager, and managing director. Still, 3 programmers from the support team are providing us with the support.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

So far we were satisfied with the final product. They are able to make every small details we were suggested like in the front end design and also on the backend. After using the software we got to notice that the time we spend on managing each operations was gradually reduced, thanks to FactsERP. Now our every business operations are under a single software solution. FactsERP is very less susceptible to changes, so we were able to make some changes after it is going live and the software didn't exhibit any bugs.

Describe their project management style, including communication tools and timeliness.

We used microsoft teams for the communication. We communicate throughout the project.

What did you find most impressive or unique about this company?

They were able to handle every challenge very quickly. They are very passionate about their work and are knowledgeable.

Are there any areas for improvement or something they could have done differently?

So far I am very satisfied with the final product.

BACKGROUND

Please describe your company and your position there.

I'm leading web development in our company, we are a startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FACTS Computer Software House LLC, and what were your goals?

We wanted to concentrate on our core problem amd optimizing it...but we needed a employee management software to streamline the process of onboarding ,making it easy for ou employees to apply for leave etc...Also we had some specific needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

The cost was a main factor, but we didn't want to compromise on the quality of work

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It an Internal tool for us. So, more that sophisticated design, we needed reliable product. That was the initial communication.

• Django for back-end
• React for frond-end

How many people from the vendor's team worked with you, and what were their positions?

It was done remotely ,we had our specifications laid out,4 people worked on it. Both of the.

• 3 developers
• a projects manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We got the expected results which were delivered on time. It helped our HR team/ employees save a lot of time .

Describe their project management style, including communication tools and timeliness.

We were using Google meet for communications.

What did you find most impressive or unique about this company?

Communication is key in developing for a client remotely and I think we had great rapport Communications the needs and they delivered it according to our expectations and in time.

Are there any areas for improvement or something they could have done differently?

I can't think of any right now...

BACKGROUND

Please describe your company and your position there.

Our company is a mid sized software development company, which seemed to be hectic to handle the accounts. As apart of administration department, it is difficult to maintain and process all documents properly and effectively.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FACTS Computer Software House LLC, and what were your goals?

We had serious problem in sorting and maintaining the documents and data, especially in accounts and finance department. Petty cash processing was one of the main problem. FactsERP provides a customizable software, which touches all our needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

Got to know about this software through reference. Deciding factors for this vendors are prompt customer support, Reasonable price, Easy to integrate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work:

• Ledger Module
• Receivable modules
• payable modules
• Inventory module
• Year end processing module

Technologies used

• .Net 
• MICROSOFT GOLD PARTNER
• Power BI

How many people from the vendor's team worked with you, and what were their positions?

There were 3 core members:

• software engineers
• functional consultant
• product manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to go live before the deadline. Data entry ,which was a crucial part, was taken care by FACTS computer software House. They were providing a monthly progress report and was too cooperative. Their user training programs were so perfect, and individual trainings were also provided.

Describe their project management style, including communication tools and timeliness.

They regularly met the deadlines and the project management style was agile. communication tools used are Teams, Skype, Github etc..

What did you find most impressive or unique about this company?

Their customer support and punctuality.

Are there any areas for improvement or something they could have done differently?

They provide a good quality work, but can try to improve user training.