Exorigo-Upos

BACKGROUND

Introduce your business and what you do there.

I’m a former acting direct to consumer director at MAYBORN GROUP LIMITED, which is basically the Tommee Tippee and Gro brands. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Exorigo-Upos?

Exorigo was the service integrator and technology provider for our e-commerce engine. This was a requirement of the business because we previously didn’t operate any direct-to-consumer (D2C) service, so it was a new direction and strategy for the organization.

SOLUTION

What was the scope of their involvement?

The discovery session was facilitated by Exorigo, and the first key point was that they were making a core platform that would serve multiple regions. It would be used in operations in the UK, US, and Australia. In the end, they built a Magento website and integrated it into relevant company systems. 

What is the team composition?

I had direct involvement with 4–5 people, although the project team was larger. That includes Martin (Non-Executive Chairman), Tomasz (International Account Director), and down to the senior developer, project manager, and a project senior lead. 

How did you come to work with Exorigo-Upos?

I worked with them on a previous project for a company in Poland. Exorigo provided us with excellent quality work and very competitive prices. However, they also went through a tender process which involved pitching, confirming the quality of their work, and confirming what project management they would be using. In the end, they won the pitch process. 

How much have you invested with them?

For this particular project, we spent $250,000–$500,000 on the first phase. Then, on the second phase, it probably went up by $200,000.

What is the status of this engagement?

Our partnership ran from August 2018–April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our primary measurements were time and cost, and they were on point when it comes to cost, and most of the time they were ahead of deadlines. In fact, any delays that happened were on our side. In terms of quality, there were no significant concerns or issues with regard to defects with the platform.

Whenever there were issues, Exorigo always resolved them within the service-level agreement (SLA) and expectations. Overall, their quality of work was pretty good and we were very happy with it. 

How did Exorigo-Upos perform from a project management standpoint?

The team pushed the project forward by reminding us of timelines. They also delivered on time. 

What did you find most impressive about them?

They had professional operations and when compared with similar-priced agencies within the UK, Exorigo provided far better work quality. Additionally, they offered affordable services while being capable of solving our challenges. They were quite a large organization, but they were always available, which fostered a positive partnership. 

Are there any areas they could improve?

Perhaps the only negative thing was that they weren’t hard enough with us. Sometimes, we just really needed an agency to be very hard and tell us that if we don’t give them the answer immediately, it may impact our deadlines. However, I couldn’t say that it was a major negative personally. 

Do you have any advice for potential customers?

Allow them to manage the process. For example, they’ve got some good structures and documentation, so don’t try to keep a mindset that you know everything. Instead, let Exorigo give you advice when they offer it and allow them to walk you through the process. Furthermore, give them some room for maneuver.