Excelohunt Infotech Pvt. Ltd.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Trac Healthcare, a pharmaceutical company that manufactures and supplies a wide range of medicines. We offer PCD pharma franchise and third-party manufacturing services across various specialty divisions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Excelohunt Infotech Pvt. Ltd. to accomplish for Trac Healthcare?

We hired Excelohunt Infotech Pvt. Ltd. to build a more structured and effective email marketing system for our company. Our main objectives were to segment our distributor and PCD franchise database, automate lead nurturing and follow-ups, re-engage inactive customers, and communicate new product launches, promotional schemes, and company updates more consistently.We also wanted professionally designed emails, improved deliverability, and measurable campaign reporting so we could identify which communications were generating inquiries, engagement, and repeat business. These objectives aligned with Excelohunt Infotech Pvt. Ltd.’s stated services in strategy, automation, segmentation, design, deliverability, and analytics.

SOLUTION

What was the scope of their involvement?

Excelohunt Infotech Pvt. Ltd. has handled the end-to-end email marketing setup and management for our company. The scope has included understanding our customer and distributor database, creating a structured communication strategy, and improving how we promote products, schemes, company updates, and business opportunities through email.The main deliverables have included:Overall, Excelohunt Infotech Pvt. Ltd. has functioned as an outsourced email marketing team and managed both the strategic and execution-related aspects of the project.

What is the team composition?

We’ve worked with 2–5 teammates from Excelohunt Infotech Pvt. Ltd.

How did you come to work with Excelohunt Infotech Pvt. Ltd.?

We found them through an online search, a referral, and the Clutch site. We chose them over other options because they had high ratings, their pricing fit our budget, they were referred to me, and their company values aligned with ours.

How much have you invested with them?

We’ve spent around $40,000.

What is the status of this engagement?

We started working with them in January 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Excelohunt Infotech Pvt. Ltd.’s project has delivered measurable improvements in our email marketing performance. We’ve seen better email open and click-through rates, increased engagement from our distributor and customer database, and more inquiries from promotional campaigns. Automated follow-up and re-engagement emails have also helped us reconnect with inactive customers and improve repeat communication. Overall, the project has made our email marketing more organized, consistent, and performance-driven.Over the course of the project, our average email open rate has improved from approximately 18% to 29%, while the click-through rate has increased from around 1.5% to 3.8%. We’ve also observed an estimated 20%–25% increase in campaign-generated inquiries and better engagement from previously inactive customers.Moreover, we’ve tracked unsubscribe rates, inactive-customer re-engagement, and repeat engagement. The unsubscribe rate has reduced from approximately 0.8% to 0.3%, indicating that the emails have become more relevant and better targeted.The re-engagement campaigns have helped reactivate around 15%–20% of previously inactive contacts, while repeat engagement from existing customers has improved by approximately 12%–15%. We’ve also noticed better database quality because invalid and unresponsive email addresses have been regularly cleaned and segmented.Additionally, we’ve tracked the commercial impact of the campaigns. Email-attributed inquiries have increased by approximately 20%–25%, while revenue generated from email-led promotions has improved by around 15%–18% during the engagement period.We’ve also seen a reduction in manual follow-up time because several customer communication workflows have been automated. We haven’t used a formal customer satisfaction score, but feedback from our sales team has indicated that customers are responding more positively to the clearer and more relevant communications.

How did Excelohunt Infotech Pvt. Ltd. perform from a project management standpoint?

Excelohunt Infotech Pvt. Ltd.’s project management has been well-organized and reliable. They’ve established clear timelines, shared regular progress updates, and been responsive whenever we’ve requested changes or clarification.Most deliverables, including campaign planning, email designs, automation setup, and performance reports, have been completed within the agreed timelines. Minor revisions have been handled promptly and haven’t materially delayed the project. Overall, they’ve delivered on time and maintained good communication throughout the engagement.

What did you find most impressive about them?

What has impressed us most about Excelohunt Infotech Pvt. Ltd. is their ability to combine strategy, creative execution, and technical email automation under one team. They don’t simply send campaigns; they first understand our customer segments, communication needs, and business objectives before building the workflows.Their responsiveness and willingness to make quick improvements based on campaign performance have also stood out. The combination of personalized support, reliable execution, and data-driven optimization has made the engagement particularly valuable for us.

Are there any areas they could improve?

One area for improvement would be providing more frequent, simplified performance summaries for senior management. Their detailed reports have been useful, but a shorter dashboard highlighting the most important KPIs, commercial impact, and next actions would have made decision-making faster.They could also share campaign plans slightly earlier to allow more time for internal review. These have been relatively minor points, however, and haven’t significantly affected the overall quality of the engagement.

BACKGROUND

Please describe your company and position.

I am the Founder of Growth Apex

Describe what your company does in a single sentence.

We are social media agency 

We help bussines to grow online and generate qualified leads 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Excelohunt Infotech Pvt. Ltd. to accomplish?

• To setup end to end email marketing

SOLUTION

How did you find Excelohunt Infotech Pvt. Ltd.?

Online Search

Why did you select Excelohunt Infotech Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Excelohunt Infotech Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Excelohunt managed our email marketing initiatives end-to-end. Their work included campaign strategy, email design, copy coordination, audience segmentation, campaign execution, reporting, and ongoing optimization. They acted as an extension of our team and helped us build a more structured email marketing process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement helped us create a more organized and performance-driven email marketing program. We saw improved campaign consistency, better audience targeting, higher engagement, and increased confidence in email as an important customer communication channel.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excelohunt was organized, proactive, and easy to work with. Communication was clear, deadlines were consistently met, and the team was responsive whenever priorities changed or feedback was needed.

What was your primary form of communication with Excelohunt Infotech Pvt. Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was their sense of ownership. They didn't simply execute tasks—they proactively brought ideas, recommendations, and strategic thinking to the table. It genuinely felt like working with an extension of our own team.

Are there any areas for improvement or something Excelohunt Infotech Pvt. Ltd. could have done differently?

Overall, we had a very positive experience. If anything, we would have welcomed even more frequent strategic brainstorming sessions because we found their recommendations valuable and actionable.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of Synergetic Shipping Technologies, an IT company that provides advanced software solutions and compliance services to enhance efficiency, safety, and sustainability in maritime operations. We support ship owners and managers with tools for management, audits, training, and data-driven decision-making.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Excelohunt Infotech Pvt. Ltd. to accomplish for your maritime software solutions and compliance services?

We hired Excelohunt Infotech Pvt. Ltd. for customer retention and nurturing. We needed help automating the nurture sequence of our customers.

SOLUTION

What was the scope of their involvement?

Excelohunt Infotech Pvt. Ltd. managed our end-to-end email marketing initiatives. Their scope of work included email strategy development, campaign planning and execution, responsive email design, copy coordination, segmentation, automation setup, performance analysis, and ongoing optimization. They also helped improve our email engagement and ensured campaigns were aligned with our business objectives and brand communication goals.
Excelohunt Infotech Pvt. Ltd. primarily implemented and managed our email marketing infrastructure using Klaviyo. They handled audience segmentation, campaign deployment, automated email workflows, reporting dashboards, A/B testing, and deliverability best practices. They also worked with our e-commerce platform and customer data to ensure our email marketing activities were properly integrated and data-driven.

How did you come to work with Excelohunt Infotech Pvt. Ltd.?

We found them through an online search and a referral. We chose them over other options because they had high ratings, offered good value for the cost, and were referred to me.

What is the status of this engagement?

We worked together from June 2025–April 2026

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with Excelohunt Infotech Pvt. Ltd. resulted in noticeable improvements in our email marketing performance. We achieved higher open and click-through rates, increased revenue from email campaigns, and improved customer engagement through better segmentation and automation. Their efforts also helped us execute campaigns more efficiently and with greater consistency.
During our engagement, we observed approximately a 22% increase in email open rates, a 17% improvement in click-through rates, and email-generated revenue increased by around 28%. Beyond the numbers, Excelohunt Infotech Pvt. Ltd. also helped us build a more structured and scalable email marketing process.

How did Excelohunt Infotech Pvt. Ltd. perform from a project management standpoint?

Working with Excelohunt Infotech Pvt. Ltd. felt like having an extension of our own team. They were reliable, communicated clearly, and delivered what they promised within the agreed timelines. We always knew where things stood, and they were quick to address any questions or feedback.

What did you find most impressive or unique about them?

What impressed us most was how much they took off our plate. They managed the entire email marketing process end-to-end, allowing our team to focus on other priorities while still feeling confident that this channel was in good hands.

Are there any areas they could improve?

There wasn't anything significant that came to mind. As with any growing partnership, there are always opportunities to share more strategic recommendations and experiment with new ideas, but overall, the experience was very positive.