Evolution Fulfillment

BACKGROUND

Please describe your company and position.

I am the CFO of Alp N Rock

Describe what your company does in a single sentence.

Clothing company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Evolution Fulfillment to accomplish?

• Receiving product
• Shipping to our wholesale customers in Canada
• Return material authorization (RMA) for our wholesale customers in Canada

SOLUTION

How did you find Evolution Fulfillment?

Online Search

Why did you select Evolution Fulfillment over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Evolution Fulfillment were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Fulfillment
• Logistics Consulting
• Warehousing & Distribution

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Order Accuracy
• Fast Shipping Time
• Customer Satisfaction
• Cost Efficiency

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional. They consistently delivered items on time, meeting all deadlines without fail. Additionally, their responsiveness to our needs was impressive; they promptly addressed any issues or concerns and adapted to our requirements efficiently. Overall, their proactive and reliable approach ensured smooth project execution and high satisfaction on our end.

What was your primary form of communication with Evolution Fulfillment?

Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about this company was their exceptional customer service combined with their efficient, reliable operations. Their proactive approach, fast shipping, and attention to detail truly set them apart. Their commitment to excellence and ability to consistently meet our needs made them a standout partner.

Are there any areas for improvement or something Evolution Fulfillment could have done differently?

One area for improvement for Evolution Fulfillment is enhancing their communication during peak times.