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ETokina Consultancy

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AI agents and automation for Malaysian businesses

ETokina Consultancy helps businesses in Kuala Lumpur and across Malaysia put AI and automation to work on the processes they already run. We build workflow automation, AI chatbots for WhatsApp, Telegram and websites, AI agents, voice agents and internal tools, using platforms like n8n, Airtable and Softr alongside custom builds. Our work covers business process automation, customer service chatbots, lead qualification, document processing and reporting. We also run practical AI training for teams. You deal directly with the people who design and build your system, not an account layer. Serving SMEs and larger companies in Malaysia, Singapore and the wider Southeast Asia region.

  • Min project size
    $1,000+
  • Hourly rate
    $50 - $99 / hr
  • Employees
    2 - 9
  • Year founded
    Founded 2019

Overview by:

Reviewer avatar
Dindran Kumar
Managing Partner About the Team

Service Lines
AI Agents
20%
AI Development
20%
Robotics Process Automation
20%
Web Development
20%
Mobile App Development
10%
Web Design
10%

No Focus Areas have been added yet…

Industries
Retail
25%
Automotive
20%
Financial services
20%
Business services
15%
Government
10%
Real estate
10%
Clients
Small Business (<$10M)
70%
Midmarket ($10M - $1B)
30%

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Our Story

ETokina Consultancy started in Kuala Lumpur in 2019 with one aim: help Malaysian businesses get real value from technology. Today our work centres on AI and automation. We find the manual work that slows a business down and build the systems that take it over. Clients talk directly with the people who design and build their system. We keep things practical and plain so every team can use what we deliver.

Meet the Team

Dindran Kumar

Dindran KumarManaging Partner

Dindran leads client work at ETokina Consultancy from the first conversation to the live system. He works with business owners to find the manual work that costs them time, then guides the AI and automation build that takes it over.

What Sets Us Apart

Direct access to the people who build

You speak with the people who design and build your system, not an account manager. Decisions are quick and nothing gets lost between sales and delivery.

AI built around how you already work

We start with the processes your team already runs. We find the manual steps that cost the most time and automate those first, using tools like n8n alongside custom builds.

Training so your team owns the result

We run practical AI training for your staff. Your team learns to use and adjust what we build, so small changes can be made in-house.

Tools and Technology

Airtable
Google Workspace
Mailchimp
Cloudflare
Vercel
Docker
Google Cloud Platform
AWS
GitHub
Microsoft Azure
Kubernetes

Commonly Asked Questions

Every project runs in clear stages. We start by mapping your current process and agreeing on the scope in writing. We then build in stages and show you working results at each one, so feedback comes early. Before go-live we test with your team and walk you through the system. After launch we stay on hand for support and adjustments.

We agree on one main channel at the start, usually WhatsApp or email. You speak directly with the people building your system. You get progress updates at each stage and a short walkthrough before anything goes live.

It depends on the scope. A focused automation or chatbot is usually a matter of weeks. Larger systems with several integrations take longer. You get a clear timeline in the written scope before any work starts, so you know what to expect.

Contact ETokina Consultancy

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