Custom Software Development
NextJS
+3
Confidential
Apr. - Aug. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"What I found most impressive about Erkabased was their customer-oriented approach, which made them easy to work with."

Aug 2, 2024

IT Supervisor, IT Solution Provider

Anonymous

Other industries
Batam, Indonesia
1,001-5,000 Employees
Online Review

Erkabased used RPA to automate repetitive business processes for an IT solution provider. Their tasks included identifying suitable processes for automation, developing RPA workflows, and integrating the bots.

Erkabased's work reduced the client's manual effort by 34%, process times by 48%, error rates by 93%, and operational costs by 28%, increasing employee satisfaction. The team provided excellent management, met deadlines, and maintained open communication, promptly addressing the client's needs.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the IT Supervisor of an IT solution provider

Describe what your company does in a single sentence.

A company aims to be a leading global IT solution provider, ensuring customer satisfaction, responsible citizenship, employee well-being, and societal contributions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Erkabased to accomplish?

Our goal with RPA (Robotic Process Automation) is to automate repetitive business processes, enhancing efficiency, accuracy, and productivity.

SOLUTION

How did you find Erkabased?

Referral

Why did you select Erkabased over others?

Pricing fit our budget
Good value for cost
Referred to me

How many teammates from Erkabased were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The objective of this project is to leverage Robotic Process Automation (RPA) to automate repetitive business processes within our internal software system, enhancing our efficiency, accuracy, and productivity. The project will involve:

Identifying and analyzing suitable processes for automation
Designing and developing RPA workflows
Integrating these bots seamlessly with our existing systems.

Additionally, thorough testing and quality assurance will be conducted to ensure optimal performance, followed by a controlled deployment and real-time monitoring to promptly address any issues that may arise. Our expected deliverables include:

Comprehensive documentation of the automated processes
Detailed workflow designs, and fully developed and tested RPA bots
We will recieve an integration plan that details how these bots will interact with our current software systems.

Further deliverables include:

Test reports
Training materials for our staff
User documentation to ensure smooth operation
An ongoing support and maintenance plan will be provided to keep the bots functional and up-to-date
Training sessions to equip our team with the necessary skills for effective bot management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the RPA implementation project that demonstrate progress or success include the following:

Reduction in Manual Effort: There was a 34% reduction in manual tasks previously performed by staff, freeing up their time for more strategic activities.
Increased Efficiency: The time taken to complete automated processes decreased by 48%, resulting in faster turnaround times and improved productivity.
Improved Accuracy: Error rates in automated tasks were reduced by 93%, leading to more reliable and consistent outcomes.
Cost Savings: The automation led to a 28% reduction in operational costs due to decreased manual labor and improved process efficiency.
Employee Satisfaction: Positive feedback from staff highlighted an increase in job satisfaction as they were able to focus on more meaningful and less repetitive work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent, delivering all items on time and maintaining open communication.
They promptly addressed our needs and adapted to changes, ensuring a smooth and successful project execution.

What was your primary form of communication with Erkabased?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Erkabased was their customer-oriented approach, which made them easy to work with. Their focus on problem-solving ensured that our specific needs were met with tailored solutions, enhancing the overall efficiency and success of the project.

Are there any areas for improvement or something Erkabased could have done differently?

While Erkabased delivered an excellent project overall, one area for improvement could be the inclusion of more frequent progress updates. Providing more regular updates would enhance transparency and ensure that all stakeholders remain well-informed throughout the project lifecycle.

RATINGS

5.0

Erkabased

Boost your business with customized web solutions.

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Robotic Process Automation Dev for IT Solution Provider

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