ePhoenix Technologies

BACKGROUND

Please describe your company and position.

I am the COO of Healthfully

Describe what your company does in a single sentence.

Healthfully is a white-label patient engagement platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Technologies to accomplish?

• Custom Healthcare Software Development for Digital Health Platform

SOLUTION

How did you find ePhoenix Technologies?

Online Search

Why did you select ePhoenix Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ePhoenix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Custom Healthcare Software Development for Digital Health Platform

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've been working with Ephoenix Technologies as our technology partner for over years, and they have consistently delivered reliable results. They’ve supported the full-cycle development of our digital health platform, including IoT integrations for telehealth, connected care, and wearable devices via BLE. Their team enabled real-time health data collection from multiple devices, which has helped expand capabilities for both clinicians and patients on our platform, enabling more informed decisions and better engagement.

Ephoenix Technologies integrates smoothly with our internal workflows and maintains strong team continuity, ensuring consistent collaboration. They’ve adapted well to changing requirements and delivered complex features, such as a telemedicine module, under tight deadlines while maintaining quality and clear communication.

They feel like an extension of our team rather than an external vendor, and we’re satisfied with their partnership.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with ePhoenix Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We’ve been working with Ephoenix Technologies for years, and they’ve consistently delivered outstanding results. From day one, they ramped up an effective development team quickly and integrated seamlessly with our processes, culture, and organization.

What sets them apart is their team continuity we’ve had consistent access to experienced senior engineers and managers. They’ve truly become a part of our team, not just in terms of collaboration but also in mindset and commitment.

Ephoenix Technologies also has the confidence to challenge us constructively when needed, helping us avoid technical pitfalls. Their flexibility is unmatched scaling teams up or down and switching tech stacks or directions whenever our needs evolve. One example: they delivered a fully functional telemedicine module in just 10 days to meet an aggressive client deadline. That effort made us look like heroes.

They’re also highly transparent and reliable, providing regular updates, budget clarity, and 24/7 access to project status. I always know exactly where things stand.

Ephoenix Technologies shares our values and vision. It doesn’t feel like outsourcing; it feels like expanding our own team. We’re very happy with them and would recommend Ephoenix Technologies to anyone looking for a reliable, strategic tech partner.

Are there any areas for improvement or something ePhoenix Technologies could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Operations Manager, of HART Machine Tool

Describe what your company does in a single sentence.

HART Machine Tool is a certified representative for Cutlite America and Hyundai-WIA, as well as many other outstanding products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Technologies to accomplish?

• Tracking of Sales
• Developing sales process
• Reporting overviews

SOLUTION

How did you find ePhoenix Technologies?

Clutch Site

Why did you select ePhoenix Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ePhoenix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sales mapping implementation Hubspot training The primary focus of this phase is to understand the current sales process, map out the desired sales process, implement necessary changes to optimize sales operations within HubSpot, and provide training for the sales team. Conduct a comprehensive discovery of the existing sales process. Identify gaps and areas for improvement within the current sales workflow. 
Map out a streamlined and standardized sales process tailored to Hart Machine Tool's needs. Implement the agreed-upon sales process in HubSpot, ensuring ease of use for the sales team. Provide training to the sales team on utilizing the new sales process effectively. A comprehensive mapping of the new sales process delivered in an excel spreadsheet format. Updated HubSpot configurations reflecting the new sales process. Training materials and documentation for the sales team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A comprehensive mapping of the new sales process delivered in an excel spreadsheet format. Updated HubSpot configurations reflecting the new sales process. Training materials and documentation for the sales team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered the outcomes desired following weekly vitrual meetings to discuss and meet our company needs. 

What was your primary form of communication with ePhoenix Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

ePhoenix Technologies was very intentive to our needs and wants and developed the tracking stratagies based on those needs. Very easy to work with and always kept our needs in mind while directing us in a more natural flow of tracking. 

Are there any areas for improvement or something ePhoenix Technologies could have done differently?

Our company was very impressed with ePhoenix Technologies. They met every need we identified and were always professional. I did not encounter any area that I would suggest being done differently. Great group of people to work with. 

BACKGROUND

Please describe your company and position.

I am the Operations Director, of CustomMade

Describe what your company does in a single sentence.

At CustomMade, our mission is to help change the way people get engaged making it more personal and open to all, and a little bit less materialistic. Getting engaged is special.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Technologies to accomplish?

We decided to hire Ephoenix Solutions because of their proven experience with HubSpot CMS and their ability to combine technical expertise with marketing strategy. From our first meeting, they clearly understood our challenges and presented a solution that aligned with our growth goals.

SOLUTION

How did you find ePhoenix Technologies?

Clutch Site

Why did you select ePhoenix Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ePhoenix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ephoenix Solutions handled the full HubSpot CMS development project. This included migrating our old website, designing custom templates, building dynamic landing pages, integrating forms and CTAs with our CRM, and ensuring everything was mobile-responsive and SEO-friendly. They also provided training for our in-house team to manage content updates easily.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website gave us a stronger digital presence, improved our lead capture rates, and simplified how our marketing team manages content. Within the first few months, we saw an increase in qualified inbound leads and better engagement with our resources.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. We had weekly check-ins, clear timelines, and access to progress updates. They used project tracking tools to keep everything transparent and delivered each milestone on schedule.

What was your primary form of communication with ePhoenix Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how they blended technical HubSpot knowledge with marketing insights. They didn’t just build pages; they optimized every detail to support lead generation and conversion. Their responsiveness and attention to detail also stood out.

Are there any areas for improvement or something ePhoenix Technologies could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the President & Owner, of Outdoor Elegance

Describe what your company does in a single sentence.

We are Southern California’s premiere outdoor furniture retailer and wholesaler. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Technologies to accomplish?

We partnered with Ephoenix Technologies because we needed a vendor with strong expertise in AI/ML and the ability to translate cutting-edge research into practical business solutions. Their team demonstrated deep knowledge in machine learning and generative AI, and they presented a clear plan tailored to our industry requirements.

SOLUTION

How did you find ePhoenix Technologies?

Clutch Site

Why did you select ePhoenix Technologies over others?

• Pricing fit our budget
• Good value for cost

How many teammates from ePhoenix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included developing machine learning models for predictive analytics, implementing NLP features to analyze and process customer data, and building generative AI capabilities for automating responses and producing structured content. They also supported deployment in a secure cloud environment and provided training for our in-house team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since engaging Ephoenix Technologies, our platform has become far more efficient and intelligent. Predictive models improved our decision-making, NLP helped us process customer feedback at scale, and generative AI reduced manual workload by automating repetitive tasks. As a result, customer satisfaction has improved and our internal team now works more efficiently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management approach was structured and collaborative. We worked in agile sprints, received regular progress reports, and had open communication channels to resolve questions quickly. Their flexibility in adapting to our evolving priorities made the process smooth.

What was your primary form of communication with ePhoenix Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was their ability to balance technical excellence with real-world application. They didn’t just deliver models they ensured the solutions aligned with our long-term business strategy. Their collaborative mindset and willingness to educate our team also stood out.

Are there any areas for improvement or something ePhoenix Technologies could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer & Managing Director of Qantas

Describe what your company does in a single sentence.

We would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Technologies to accomplish?

• Our client needed a fast, modern, mobile-responsive website that could be easily updated by their internal team. We didn’t have the in-house bandwidth for custom WordPress development, and we needed a partner who could deliver a high-quality site under a tight deadline. Ephoenix was referred to us by a colleague, and after a quick intro call, we felt confident in their capabilities.

SOLUTION

How did you find ePhoenix Technologies?

Clutch Site

Why did you select ePhoenix Technologies over others?

Pricing fit our budget

How many teammates from ePhoenix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ephoenix Technologies handled everything from initial planning to final deployment. They worked with us to finalize the sitemap and design mockups, then moved into custom theme development in WordPress. The site included a homepage, service pages, blog functionality, contact forms, and performance optimization. They also set up SEO best practices, integrated Google Analytics, and provided CMS training so our client could manage content themselves.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The end result was a polished, high-performing website that both our team and the client were extremely happy with. The site loads quickly, ranks well on Google for local searches, and is easy to manage. Our client saw a noticeable increase in site traffic and inquiries within the first month of launch. Thanks to the quality of their work, we’ve decided to continue working with Ephoenix for other upcoming web projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very smooth. We used Trello to track tasks and shared updates over email and Zoom. They kept the project on track and were quick to respond to any design changes or technical requests. We had clear timelines and never had to chase them for updates  they were proactive and highly responsive.

What was your primary form of communication with ePhoenix Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

The level of attention to detail stood out. They didn’t just build a WordPress site  they optimized it for speed, SEO, and user experience. Their developers also made sure the backend was clean and user-friendly for our non-technical client. It’s rare to find a team that can balance technical precision with user-centric design so well.

Are there any areas for improvement or something ePhoenix Technologies could have done differently?

There was a minor delay in final content migration due to a plugin conflict, but they resolved it quickly and kept us in the loop. Other than that, everything went smoothly. Overall, no major issues  they exceeded our expectations.

BACKGROUND

Please describe your company and position.

 I am the Lead of a food & beverage company 

Describe what your company does in a single sentence.

A food manufacturing company produces, processes, and distributes food products for commercial consumption, ensuring quality, safety, and compliance with industry standards.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Solutions to accomplish?

• Website Development
• Mobile App Development

SOLUTION

How did you find ePhoenix Solutions?

Online Search

Why did you select ePhoenix Solutions over others?

Good value for cost

How many teammates from ePhoenix Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developed a comprehensive Food Manufacturing ERP System, including website and mobile app, with key deliverables such as streamlined production tracking and inventory management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Achieved significant efficiency gains, evidenced by a 20% reduction in production time and improved inventory accuracy, showcasing measurable progress and success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ephoenix displayed exceptional project management, delivering items on time and responding promptly to our evolving needs throughout the development process

What was your primary form of communication with ePhoenix Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most impressive was their seamless integration of complex production tracking features, setting them apart in their ability to tailor solutions for our industry.

Are there any areas for improvement or something ePhoenix Solutions could have done differently?

While the overall experience was positive, enhancing communication channels for real-time updates could have further improved project coordination.

BACKGROUND

Please describe your company and position.

I am the Engineer of an engineering company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Solutions to accomplish?

• Development

SOLUTION

How did you find ePhoenix Solutions?

Referral

Why did you select ePhoenix Solutions over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ePhoenix Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mobile app dev

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had a great experience working with ePhoenix Solutions on our mobile app made with React Native. The final app is easy to use and our users love it. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team showed a lot of skill and delivered an app that went above and beyond what we hoped for. They really understood what we needed and came up with smart solutions. Communication was easy, and they kept us in the loop throughout the whole process. 

What was your primary form of communication with ePhoenix Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We highly recommend ePhoenix Solutions for their expertise and commitment to making top-notch mobile apps.

Are there any areas for improvement or something ePhoenix Solutions could have done differently?

No