Energy Star

BACKGROUND

Please describe your company and position.

I am an executive at S2GN LLC

Describe what your company does in a single sentence.

Graphic Design

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Professional Web Experts to accomplish?

• Add product customizer
• Assist with setting up back-end inventory management plugin
• Build custom membership signup pages
• Sync theme with corporate and shop websites
• Standardize menus across corporate and shop websites
• Sync cookie consent across primary & sub-domains

SOLUTION

How did you find Professional Web Experts?

• Online Search

Why did you select Professional Web Experts over others?

• High ratings
• Pricing fits our budget

What was the size of Professional Web Experts’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I hired Professional Web Experts to add several features to an existing website which they eagerly said they could do. After filling out their basic project requirements form and being promised 1 on 1 meetings with my project designer there was very little communication except via email usually initiated by me. They first misinterpreted my requirements to work on my website, and instead began designing a brand new very basic "canned" website.

Do to the poor communication I was very confused as to what they were doing at first. (I thought perhaps this was some concept designs for my site) Next they were moving so slowly that I actually completed one of the tasks they had been assigned (hey less work for them at the same price) After five weeks of doing nothing I had requested, I questioned if they were even capable of working on my WordPress website, which they said they could do.

At this point gave them access to my Dev website and they quickly installed one paid WordPress plugin, and never provided the registration information so I can't use it on my production site. After an additional three weeks of access on my Dev site they did nothing else besides the initial install one the one plugin (5min of work). I am now contacting my bank and lawyer to file civil charges against this company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• None of outlined objectives were delivered within the eight week time frame agreed upon.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Project management was extremely poor.
• Misinterpreted initial project requirements (wasting 5 weeks)
• Promised they could met objectives but failed to deliver a single one.

What was your primary form of communication with Professional Web Experts?

• Email
• Messaging App

What did you find most impressive or unique about this company?

Nothing

Are there any areas for improvement or something Professional Web Experts could have done differently?

Do their job! They failed my expectations.

BACKGROUND

Please describe your company and your position there.

im the owner of an ecommerce store

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Professional Web Experts?

Social media marketing

SOLUTION

How did you select this vendor and what were the deciding factors?

Ratings

Describe the project in detail and walk through the stages of the project.

After cracking the deal, they provided me SMC and initial designs, created Social accounts for me and showed results in 1 month

How many resources from the vendor's team worked with you, and what were their positions?

1 social media manager, 1 designer, 1 content writer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My Social media platforms jumped from 0 to 500 and level

How effective was the workflow between your team and theirs?

weekly reports

What did you find most impressive or unique about this company?

We were impressed with their professionalism and ability to meet deadlines.

Are there any areas for improvement or something they could have done differently?

prices can be a bit more

BACKGROUND

Please describe your company and your position there.

I am the owner of this company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Professional Web Experts?

Just only for our web design

SOLUTION

How did you select this vendor and what were the deciding factors?

By there way of communication

Describe the project in detail and walk through the stages of the project.

First, they had a welcome call with me and then they assigned me a project manager who catered to all my things during this project.

How many resources from the vendor's team worked with you, and what were their positions?

2 designers and 3 developers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

outcomes was my increasing sales of product through there web design

How effective was the workflow between your team and theirs?

From my side there was very disturbance but they h=guys manage and understand my way of thinking.

What did you find most impressive or unique about this company?

They were always available for me when ever I called them to make changes to my project.

Are there any areas for improvement or something they could have done differently?

They are really the best.