About a decade ago, the world witnessed a large-scale revolution in the Information Technology domain. With this Outsourcing and Digital Marketing emerged to replace conventional methods of operating and promoting businesses. Hence, when the firms began to expand their operations through online marketplaces and digital marketing platforms, experts were required, who could swiftly manage the business profiles in a cost-effective way.
Recognizing the significance of this market gap in the online services industry, Empire BPO came up with a prolific range of BPO and Digital Marketing services to facilitate businesses in achieving growth and dream success.
Aligned with the burgeoning demand in the online services industry, the initiative led to a period of rapid growth in the decade that followed. Ideas & elements coalesced together and Empire BPO expanded its operational and entrepreneurial capacity. Today it is the vanguard for supporting online businesses in the region and across the globe.
The effort behind our services is to find leverage for businesses that rely highly on sound and seamless operational and marketing support backed by the team of highly professional management. With the fundamentals of the enterprise managed, we serve as an impetus for growth; leaving the principals and business owners more empowered to seek expansion.
"I feel their customer service is the best way to handle things."
Dec 21, 2022
Aide, Nursing Home
Anonymous
Other industries
Decatur, Georgia
51-200 Employees
Survey Response
Empire BPO provides customer service support to help a nursing home develop good habits.
The client believes Empire BPO is one of the great things to happen to their company. They commend the vendor's customer service and think it is the best way to handle their clients' needs. Moreover, the vendor communicates clearly via virtual and in-person meetings.
BACKGROUND
Briefly describe what your company does and your role there.
I am an aide in the nursing home
OPPORTUNITY / CHALLENGE
What were your company's goals when you started looking for a partner?
I look for top notch performance
SOLUTION
Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.
I develop good habits there is a good way
How many people does your company work with?
11-20
How did you find this provider?
Online organic search
Why did you choose to work with them?
Pricing fits our budget
Good value for cost
RESULTS & FEEDBACK
What are the results or deliverables of this partnership that demonstrate progress or success?
The best thing that has happened to the company
How does your team communicate with this service provider?
In-Person Meetings
Virtual Meetings
What did you find most impressive or unique about this company?
I feel their customer service is the best way to handle things.
RATINGS
4.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-1 of
1 Reviews
Locations (1)
125 Saint Laurence RoadUpper Darby, PA,
United States19082
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