ELIS Co

BACKGROUND

Please describe your company and position.

I am the CEO of Express 120

Describe what your company does in a single sentence.

Express120 is a same-day courier and logistics company serving Sofia, providing fast, reliable delivery services through a modern online platform for shipment booking, tracking, payments, and customer communication.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ELIS Co to accomplish?

• Modernize and rebuild our courier management platform to improve operational efficiency and support future growth.
• Streamline shipment booking, dispatching, tracking, and delivery management through a centralized web-based system.
• Enhance the customer experience with online payments, SMS notifications, real-time shipment tracking, and self-service capabilities.

SOLUTION

How did you find ELIS Co?

Referral

Why did you select ELIS Co over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Strong technical expertise and understanding of our business requirements

How many teammates from ELIS Co were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ELIS Co was responsible for the end-to-end design, development, and launch of our new courier management platform. The project involved modernizing our legacy system and creating a scalable web-based solution that supports both internal operations and customer-facing services.

Key deliverables included:

• Development of a custom courier and shipment management platform
• Customer portal for online shipment booking and tracking
• Integration of online payment processing
• SMS notification functionality for shipment status updates
• Tools for dispatching, delivery management, and operational workflow automation
• Database design, system architecture, and API integrations
• Migration of existing business data and processes
• Testing, deployment, and production launch support

ELIS Co worked closely with our team throughout the project, helping translate business requirements into a modern platform that improves operational efficiency and provides a better experience for our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project successfully delivered a modern, production-ready platform that replaced our legacy system and provided a strong foundation for future growth. The new platform streamlined shipment management, dispatching, customer communication, and payment processing within a single system.

Key outcomes included:

• Successful launch of the new platform with no disruption to business operations
• Reduced manual work through automation of core operational processes
• Improved customer experience through online booking, shipment tracking, and self-service features
• Integrated online payments and SMS notifications, eliminating the need for multiple disconnected tools
• Increased scalability and maintainability compared to the previous system
• Faster implementation of new features and business requirements thanks to the modern architecture

Overall, the project achieved its primary objective of modernizing our technology platform while improving operational efficiency and customer service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ELIS Co managed the project in a highly organized and transparent manner. Communication was clear throughout the engagement, and we always had visibility into progress, priorities, and upcoming deliverables.

The team was responsive to our feedback and worked closely with us to refine requirements as the project evolved. When new business needs emerged, they provided practical recommendations and implemented changes efficiently.

Deliverables were completed on schedule, and the overall project was executed professionally from planning and development through testing and launch. We appreciated their proactive approach, technical expertise, and commitment to delivering a solution that met our operational requirements.

What was your primary form of communication with ELIS Co?

In-Person Meeting

What did you find most impressive or unique about this company?

ELIS Co stood out because of their combination of technical expertise, business understanding, and personal commitment to the project's success. They quickly grasped our operational needs and consistently provided practical, well-thought-out solutions.

Their team felt like an extension of our own organization rather than an external vendor. The quality of their work, responsiveness, and willingness to go beyond the initial requirements made them a valuable long-term partner.

Are there any areas for improvement or something ELIS Co could have done differently?

No major areas for improvement come to mind. ELIS Co was responsive, professional, and consistently focused on delivering the best outcome for our business. We were very satisfied with both the process and the final result.

BACKGROUND

Please describe your company and position.

I am the IT Manager of Atlanta Lawn Tennis Association

Describe what your company does in a single sentence.

We are a nonprofit that schedules tennis/pickleball league play year-round.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ELIS Co to accomplish?

• Manage our website, our main connection with our membership

SOLUTION

How did you find ELIS Co?

Other

Why did you select ELIS Co over others?

Other

How many teammates from ELIS Co were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our project is an ongoing management of our website with constant enhancement work.  We add new leagues and functionality to provide our members with the best user experience.  We email our 60,000+ members when schedules come out.  We have jobs to register teams, assign them to levels, put them in divisions, and give them schedules.  Our rules committee is constantly bringing new requirements that need to be added to the site.  We have a small office staff of 6 and run with 150 volunteers who do all their work on the ALTA website.  The website is our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It is a success when each enhancement functions as desired.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have a good process flow going.  If something becomes urgent, they pull it forward and respond to the concern.  We have a lot of irons in the fire.  They follow my lead to know which items ALTA wants to prioritize.  They set us up in Assembla to manage all the requests, and it works well.  

What was your primary form of communication with ELIS Co?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We got connected through Dave Bernard of Intellection Group.  I've been with ALTA since 2014 and have worked with 3 different vendors for website management.  Working with Ivan and his team has been the best experience I have had.  I appreciate their responsiveness and how they work to find the best solutions for our application.  

Are there any areas for improvement or something ELIS Co could have done differently?

I think they are doing a great job.  I always look for ways to function better.  If we identify something, we talk about it, make a change, and move on.  ie., we're in different time zones.  We've worked that out.  

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of The Intellection Group, Inc., an IT company that designs and builds custom, innovative technology solutions, including advanced data systems and emerging tech applications, for leading companies and government agencies across multiple industries worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ELIS Co?

We hired ELIS Co to become our primary development partner. We needed this because our business was expanding, and we needed help.

SOLUTION

What was the scope of their involvement?

ELIS Co has handled many projects over the years. These projects have covered a wide variety of industries, application types, and system complexities. The team has been responsible for building, testing, and delivering complete systems according to client requests and specifications. Sometimes, they’ve taken over troubled systems and fixed and completed those.

What is the team composition?

We’ve worked with 2–8 teammates from ELIS Co.

How did you come to work with ELIS Co?

We found them through a referral. We chose them over other options because they were a great culture fit, offered good value for the cost, and had company values aligned with ours.

What is the status of this engagement?

We started working together in October 2004, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ELIS Co's work has resulted in customer satisfaction. We drop code every day, resulting in regular customer feedback, to which we are very responsive.

How did ELIS Co perform from a project management standpoint?

They employ a super-agile SDLC approach, shifting resources around as needed. On-time or early delivery has been a hallmark of their work. We communicate via email and messaging apps, and through occasional in-person visits.

What did you find most impressive about them?

ELIS Co is a great partner. They are open and honest about the work and how to best accomplish the customer's needs.

Are there any areas they could improve?

No, there aren't any.