In terms of results, could you share any statistics, metrics, or user feedback you’ve received that would demonstrate the effectiveness of their work?
I think the biggest kudos to them was that we had released this product, we had actually finally pushed a working version of everything two hours before our debut on 20/20. During that debut, we had more than 1,000 concurrent visitors and the website was running fine. I think that’s the biggest thing we could ask for in this situation. That was huge. In terms of feedback from users, I think most people are delighted with our site. It works quite reliably. In terms of the engineers have hit it off, too, and myself and others. We had a great experience in terms of having a maintainable code base to work with and building on top of it and having some good standards put in place to be passed on over to us as we continued the development.
When working with Eldarion, is there anything you’d consider unique about their approach or development methodology that distinguish them from other vendors?
I think there are a couple of things that made them truly invaluable. One was that they were really personable and approachable, which certainly isn’t always the case when dealing with technology firms. They were outstanding at communicating and making sure that we were satisfied as customers. Another key differentiator was that they had a very effective approach to project management. They’re also extremely well connected. If we approached them for services or for expertise that was outside of their wheelhouse, they’d be able to refer us directly to a few viable firms within 24 hours, and even offer intros. Those things combined really serve to separate Eldarion from the majority of other IT [information technology] vendors out there.
In retrospect, are there areas in which you think Eldarion could actually improve as a service provider?
At the start, our biggest challenge with them was that they were very busy. We didn’t get as much attention as we wanted, as many engineers on the project as we wanted, at the start. However, they were able to scale up and meet our demands later on in order to get things done by our specified deadline. In the end, we didn’t really feel like this resulted in a poorer quality solution. It was more a process critique. We’d have liked to begin on a better footing. Other than that, we’ve been 100 percent satisfied with their services.