Ecomsolver Pvt. Ltd.

Please describe your company and your position there.

I'm the Director of a jewelry store,

For what projects/services did your company hire Ecomsolver Pvt. Ltd., and what were your goals?

Developing a jewelry product based E-commerce website enabling us to approach global clientele.

How did you select Ecomsolver Pvt. Ltd. and what were the deciding factors?

We found them on internet, contacted them, elaborated our requirements and shared plan.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After many tele-interections we could exchange our ideas and during further course of time we understood each other and the website was in progress.

How many people from the vendor's team worked with you, and what were their positions?

3 members. 1 Business Executive (Project Manager) 1 Web developer 1 Designer

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website is still to be launched. Shall let you know the outcome as soon it is finished.

Describe their project management style, including communication tools and timelines.

We had almost daily morning meet on phone. Discussed day scheduled Worked per set guidelines for the day. The site-project was completed almost within set timeframe.

What did you find most impressive or unique about this company?

They were understanding, responsive and dedicated for the project from first day till now.

Are there any areas for improvement?

As of now, i am quite satisfied. Shall work on the part to be improved after the website is launched and getting the feedback of clients.

Introduce your business and what you do there.

I am the technical lead for a company that sells automotive products and other equipment. Our products are relatively hard to come by, so we don’t have much competition.

What challenge were you trying to address with Ecomsolver Pvt. Ltd.?

We had a lot of issues with our Magento site, especially with loading times. Our goal was to tailor our site’s navigation and processing systems because it wasn’t ready for what we needed. We had outsourced some of the work, but I wasn’t satisfied with our first three vendors.

What was the scope of their involvement?

Initially, Ecomsolver Pvt. Ltd. did a lot of custom Magento work. They also did a lot of design and optimization on the platform so that it would run smoothly.

One of our major projects was custom filtered navigation that had to bypass the database and be server-side. Instead of having a drop-down menu with the make and model, the site had to filter out which options were available and which weren’t. There were a lot of possible combinations because customers could choose multiple features for each product.

We also asked them to build our catalog. While it was similar to a date entry project, it involved more than just entering stuff into the database because they had to do a lot of tweaking.

What is the team composition?

I was in contact with Ravindra (CEO, Ecomsolver Pvt. Ltd.).

How did you come to work with Ecomsolver Pvt. Ltd.?

I found them on Freelancer and hired them to solve a smaller technical issue. Since they did a good job, we asked them to work on bigger projects.

How much have you invested in them?

We spent around $10,000.

What is the status of this engagement?

We worked together from February 2015–February 2017.

What evidence can you share that demonstrates the impact of the engagement?

We doubled our sales revenue the year we worked with Ecomsolver intensively. It was our second year, and we went from $800,000 to $1.6 million, which was neat. While that’s not entirely due to Ecomsolver’s work, they helped make sure we could sell our products.

How did Ecomsolver Pvt. Ltd. perform from a project management standpoint?

We communicated via email and a project management system where all the tasks were mapped out. Ravindra would check them off as we went. They communicated clearly.

What did you find most impressive about them?

Their technical abilities were impressive. I could always depend on them when something needed to be done quickly. For example, when we first started working together, one of our websites was offline. Ravindra solved it immediately without worrying about getting paid.

Are there any areas they could improve?

During the two years we worked together, they changed designers 2–3 times. Although we didn’t need a lot of design work, it was quite bothersome. While it didn’t affect their final output, they were delayed a few times. However, I think they currently have a more stable team.

Introduce your business and what you do there.

I'm the founder of Crown Bees, an online retailer that sells native bees and products.

What challenge were you trying to address with Ecomsolver Pvt. Ltd.?

I was looking for an affordable web developer with Magento experience that could assist with adding extensions to our website.

What was the scope of their involvement?

Ecomsolver assists with further development of our complex, Magento website, including adding extensions, repairing code, and fixing bugs. They've added payment gateways, shipping modules, and troubleshooted a lot of bugs or security issues as they've come up.

What is the team composition?

I have one single point of contact.

How did you come to work with Ecomsolver Pvt. Ltd.?

They were referred to us and I was impressed by their previous work. They also had good reviews from other clients and I felt their pricing was fair.

How much have you invested with them?

We've invested $8,000–$10,000.

What is the status of this engagement?

We've been working together for about two and a half years.

What evidence can you share that demonstrates the impact of the engagement?

Ecomsolver's efforts to maintain and build out our site are critical for the business. We've increased sales by 20% thanks to their work.

How did Ecomsolver Pvt. Ltd. perform from a project management standpoint?

There are occasional delays in communciations, but despite the time difference from their location to ours, they've bent over backwards to be responsive to our needs. They'e also been very good at documenting and tracking their work thoroughly.

What did you find most impressive about them?

Their level of expertise in Magento is solid and they're good at communicating overall. We haven't had any language barrier issues.

Are there any areas they could improve?

No. I think they could market themselves better–I'd like to see their business grow.