EcomGravity

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of AMW Works, a business services company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EcomGravity to accomplish for AMW Works?

I wanted my business on Flipkart, Amazon, and Myntra.

SOLUTION

What was the scope of their involvement?

EcomGravity has increased my sales and made my account more professional on Myntra, Amazon, and Flipkart. They handle everything.

What is the team composition?

We work with 2–5 teammates from EcomGravity.

How did you come to work with EcomGravity?

We found them through an online search. They had high ratings, their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We started working with them in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

EcomGravity has taken my business to 6x in revenue in the last six months. Along with revenue growth, we closely track several KPIs to measure overall progress:

• Order volume: We’ve seen a consistent increase in the number of daily and monthly orders, indicating improved product visibility and conversions.
• Account health & ratings: Seller ratings have improved over time due to better customer service, faster response rates, and reduced return/complaint ratios.
• Customer engagement: There’s been a noticeable rise in product page visits, click-through rates, and customer inquiries, showing stronger interest and interaction.
• Conversion rate: Optimized listings and better pricing strategies have helped improve the percentage of visitors converting into buyers.
• Return rate reduction: By improving product descriptions and quality checks, return rates have been significantly reduced.

These combined metrics have helped us get a more complete picture of growth beyond just revenue.

How did EcomGravity perform from a project management standpoint?

EcomGravity’s project management is quite structured and professional. They maintain clear communication throughout the process, with regular updates and quick responses whenever needed. Tasks are well-organized, and timelines are defined in advance, which makes the entire workflow smooth.

In terms of delivery, they’re generally on time. Most deliverables are completed within the agreed deadlines, and even when there are minor delays, they communicate proactively and resolve things quickly.

What did you find most impressive or unique about them?

They have a great team. Their approach reflects good planning, coordination, and accountability, which are key factors in successful and timely project delivery.

Are there any areas they could improve?

No, there aren’t any.