EchoEdge

BACKGROUND

Please describe your company and position.

I am the Service Manager of MYRRA Cleaning, Maintenance and facilities

Describe what your company does in a single sentence.

We deliver expert cleaning and maintenance solutions across Melbourne and Victorian suburbs — from offices to labs, schools, events, and more. Reliable. Compliant. Cost-effective.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EchoEdge to accomplish?

• To create customized business letter templates and other corporate communication materials.
• To design and develop a professional and visually appealing website for our business.

SOLUTION

How did you find EchoEdge?

Referral

Why did you select EchoEdge over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from EchoEdge were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged EchoEdge to support the branding and communications setup for our company, Myrra — a provider of expert cleaning and maintenance solutions across Melbourne and Victorian suburbs. The scope of work included:

• Designing a clean, user-friendly, and mobile-responsive website that clearly showcases our services, target sectors (offices, labs, schools, events), and core brand values: reliability, compliance, and cost-effectiveness.
• Creating professional business letter templates, invoices, and internal communication formats aligned with our brand identity.
• Delivering branding consistency across all visual elements and ensuring digital assets met industry standards.
  Key deliverables included the completed company website, a full suite of branded communication templates, and design guidelines for future marketing materials.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 40% increase in website inquiries within the first two months after launch.
• Enhanced brand credibility, as reported by new clients during onboarding conversations.
• Time saved on client communication due to the availability of well-designed templates and a clear website layout.
• Positive internal feedback from staff on the professionalism and usability of business materials.
• Increased engagement on our digital channels due to improved branding consistency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EchoEdge demonstrated excellent project management throughout the engagement. They maintained clear communication, set realistic timelines, and consistently met all delivery deadlines. Any changes or feedback we had were addressed promptly and professionally. Their team was highly responsive to our needs, providing regular updates and ensuring we were aligned at every stage. Overall, their organized and client-focused approach made the entire process smooth and stress-free.

What was your primary form of communication with EchoEdge?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep understanding of both design and branding strategy. They didn’t just deliver what we asked for they added value by suggesting improvements we hadn’t thought of. Their ability to blend creativity with functionality was impressive, and their attention to detail ensured that every deliverable reflected our brand perfectly. We also appreciated how approachable and collaborative their team was throughout the project.

Are there any areas for improvement or something EchoEdge could have done differently?

Overall, we had a very positive experience with EchoEdge.