Easy Reception AI

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Southpaw Consultancy. We provide business consultations to construction companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Easy Reception AI to accomplish for your business consulting work with construction companies?

We hired Easy Reception AI to build an AI-driven intake system that could run 24/7 and act as a virtual front desk for our lean organization. This system would help us make room for new opportunities and save a good deal on resources.

SOLUTION

What was the scope of their involvement?

Easy Reception AI has delivered an AI-driven system to handle our front desk needs. The system now takes our calls, answers, qualifies, and books on our behalf. We also get reports of our call traffic, which helps us optimize our services to best cater to our clients.

The team has built and implemented the system. Moreover, Easy Reception AI provides ongoing support. Their support team is highly qualified, and it’s very easy to get a hold of someone.

What is the team composition?

We’ve worked with 2–5 teammates from Easy Reception AI.

How did you come to work with Easy Reception AI?

Someone referred Easy Reception AI to me. I chose them over other options because their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working with Easy Reception AI in January 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Easy Reception AI’s system, we’ve gotten new opportunities, a lot of which have turned into paying clients. We’ve been able to put the newfound time into actually servicing our clients. After Easy Reception AI’s incorporation with us, we’ve been able to take 4–5 new clients each week on average. We’ve also saved 2–3 hours per day in handling the phone lines.

Moreover, most of our clients who call in don’t realize they’re speaking to a virtual receptionist. Many that do find it very amusing. Although we haven’t had any major complaints, we take feedback seriously and implement it along with the Easy Reception AI team.

How did Easy Reception AI perform from a project management standpoint?

Easy Reception AI’s project management has been great. The team has delivered before time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Easy Reception AI’s company culture is impressive. It doesn’t feel like a corporate entity with no soul. Instead, it feels like they’re really passionate about what they do. Their support and easy-to-reach ability have made them a strong fit to continue our partnership.

Are there any areas they could improve?

So far, Easy Reception AI has gone above and beyond to deliver a fantastic service, far better than what we expected.