Eastgate Software JSC

BACKGROUND

Please describe your company and position.

I am an executive of Tailor Bros

Describe what your company does in a single sentence.

A financial guy, a journalist and an entrepreneur who shared the passion of classic menswear decided to found a brand of their own. Our main goal is to deliver an unique customer experience, it’s not only a suit that fits, it’s an adventure to tell and a love to share. Why we do what we do?

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eastgate Software JSC to accomplish?

• AI
• AI Chatbot

SOLUTION

How did you find Eastgate Software JSC?

Referral

Why did you select Eastgate Software JSC over others?

• Close to my geographic location
• Good value for cost
• Quality People

How many teammates from Eastgate Software JSC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EGS delivered a custom-built AI chatbot designed to optimize business operations. Their expertise ensured smooth integration of natural language processing (NLP) capabilities, automation features, and an intuitive user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The AI chatbot greatly enhanced our customer engagement and operational efficiency. EGS’s technical expertise, proactive problem-solving, and deep understanding of AI automation made them an indispensable partner. Their ability to convert complex requirements into a seamless and effective solution was truly commendable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EGS exhibited outstanding project management skills, consistently delivering milestones on schedule while maintaining transparent and efficient communication. Their structured approach and adaptability to our evolving needs contributed significantly to the success of the project.

What was your primary form of communication with Eastgate Software JSC?

Virtual Meeting

What did you find most impressive or unique about this company?

The combination of technical expertise and strong teamwork was particularly impressive. EGS’s team members were not only highly professional and knowledgeable but also approachable and collaborative. Their ability to integrate AI innovation into real-world applications distinguished them from other service providers.

Are there any areas for improvement or something Eastgate Software JSC could have done differently?

We are fully satisfied with the work delivered by EGS and have no suggestions for improvement. Their performance exceeded our expectations in every way.

BACKGROUND

Please describe your company and position.

I am the CEO of BYL Consulting Group

Describe what your company does in a single sentence.

With extensive experience in strategic planning, operating model design, process improvement and human resource quality improvement. We support businesses towards sustainable development and long-term growth.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eastgate Software JSC to accomplish?

Software Development

SOLUTION

How did you find Eastgate Software JSC?

• Online Search
• Referral

Why did you select Eastgate Software JSC over others?

• Good value for cost
• Quality people

How many teammates from Eastgate Software JSC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EGS delivered a well-designed and fully functional software solution tailored to our internal business needs. Their expertise ensured seamless integration of key features, significantly improving efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had the pleasure of working with a professional and highly capable team that delivered beyond our expectations. Their technical knowledge, problem-solving abilities, and dedication to excellence were evident throughout the project. The final product greatly enhanced our internal processes, making operations smoother and more efficient.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EGS maintained a structured and efficient workflow, ensuring timely completion of all project milestones. Their project managers were highly organized, consistently meeting deadlines and proactively addressing any challenges that arose. Their ability to coordinate and execute effectively made the development process seamless and stress-free

What was your primary form of communication with Eastgate Software JSC?

Virtual Meeting

What did you find most impressive or unique about this company?

The most impressive aspect of working with EGS was their combination of deep technical expertise and outstanding collaboration skills. Their team members were not only knowledgeable but also approachable and easy to work with, fostering a productive and enjoyable partnership. Their commitment to delivering excellence truly sets them apart

Are there any areas for improvement or something Eastgate Software JSC could have done differently?

We were completely satisfied with their work and have no suggestions for improvement. Everything was executed to the highest standard.

BACKGROUND

Please describe your company and position.

I am the Manager of ASIA WHITE COLLAR JSC

Describe what your company does in a single sentence.

We specialize in headhunting and recruitment services, helping businesses connect with top talent efficiently. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eastgate Software JSC to accomplish?
Software Development

SOLUTION

How did you find Eastgate Software JSC?

Online Search

Why did you select Eastgate Software JSC over others?

• Good value for cost
• Quality people

How many teammates from Eastgate Software JSC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They delivered a high-quality, custom-built software solution that met our specific internal requirements. Their team demonstrated technical excellence, ensuring that all functionalities were seamlessly integrated and optimized for performance. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

EGS impressed us with their professionalism, technical expertise, and seamless collaboration. Their ability to deliver a fully functional and efficient software solution made them a standout partner. We were particularly pleased with their problem-solving capabilities and dedication to excellence. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EGS operates with precision and efficiency. Their project managers ensured that all deliverables were completed on time, maintaining clear communication and adapting swiftly to our needs. Their structured workflow and proactive approach significantly contributed to the project's success. 

What was your primary form of communication with Eastgate Software JSC?

Virtual Meeting

What did you find most impressive or unique about this company?

Their unique combination of technical skills and interpersonal qualities set them apart. Every team member was highly professional, approachable, and committed to delivering the best results. This blend of expertise and collaboration made working with EGS a truly positive experience. 

Are there any areas for improvement or something Eastgate Software JSC could have done differently?

We have no suggestions for improvement-EGS met and exceeded our expectations in every aspect. 

BACKGROUND

Please describe your company and position.

I am the President of Amatrium, Inc

Describe what your company does in a single sentence.

Amatrium provides machine learning & GenAI software to corporations & associations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eastgate Software JSC to accomplish?

• Custom software development
• Software optimization
• Customer support

SOLUTION

How did you find Eastgate Software JSC?

Referral

Why did you select Eastgate Software JSC over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Extremely capable team

How many teammates from Eastgate Software JSC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Eastgate was involved from the early brainstorming to concept development all the way to today in which machine learning software is used by clients, and the secure GenAI software called AmatriumGPT is used by clients on an annual subscription contract.  

Eastgate represents the best partner in business -- cost effective, on-time, and they care.  They care about us and our products; they are assertive when they feel strong about a recommendation that fits our best interest, yet we are naive on the details.  They care that we are successful, and they use our resources wisely.  I strongly recommend Eastgate for software development and support!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

AI is a new technology to corporations, so to gain trust to earn the business, we need to be responsive, innovative, and deliver on promises.  With Eastgate, we delivered.  They are a world-class supplier and partner, and I will include their team members into my customer meetings without concern of representing my team. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Eastgate is so easy to work with.  I specify a need, and their first response is for clarification, and asking about items that I forgot to include.  When clear, they provide an itemized quotation that includes the activity, as well as the oversight and the testing & qualification.  

Comprehensive response, on-time, on-budget. 

What was your primary form of communication with Eastgate Software JSC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Eastgate Software JSC is a world-class software development and support company.  I have been in business for 30 years, primarily working with USA suppliers, and Eastgate is as good as any that I have ever worked with.  I attribute their success to one thing, they care.  They care about themselves, their customers, and how they are perceived.  I strongly recommend Eastgate!

Are there any areas for improvement or something Eastgate Software JSC could have done differently?

When I work with a partner or a supplier, I openly share concerns on how the activities flow.  So, if I had areas for improvement, I would have stated them right away.  At this time, none come to mind.

BACKGROUND

Please describe your company and position.

I am the Manager of an animal welfare organization.

Describe what your company does in a single sentence.

We work to end bear bile farming in Vietnam, collaborates with Chinese authorities to protect bears, and operates rescue centers to provide lifelong care for rescued bears in Vietnam and China. We also strive to end the cruel captivity of wildlife and ensures that cats and dogs are treated humanely across Asia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eastgate Software JSC to accomplish?

• Software Development

SOLUTION

How did you find Eastgate Software JSC?

Online Search

Why did you select Eastgate Software JSC over others?

• Good value for cost
• Quality people

How many teammates from Eastgate Software JSC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Eastgate utilized a variety of tools to carry out the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Eastgate team delivered the project within the agreed timeline and budget, ensuring we were fully satisfied with all product details before finalizing it. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I was highly impressed by the team's excellent communication throughout our collaboration. They demonstrated exceptional availability and agility, quickly developing practical ideas. Whenever we provided feedback or made requests, they swiftly incorporated our input to deliver the most effective solutions.

What was your primary form of communication with Eastgate Software JSC?

Virtual Meeting

What did you find most impressive or unique about this company?

Their blend of technical expertise, proactivity, and innovative thinking truly distinguished them. They act as a genuine thought partner, consistently anticipating our needs and proposing solutions to enhance the platform and significantly reduce costs.

Are there any areas for improvement or something Eastgate Software JSC could have done differently?

Not at all. We followed an iterative process from start to finish. Even if there were occasional misunderstandings, a few discussions quickly resolved them, allowing us to move forward smoothly. There were absolutely no issues.

BACKGROUND

Please describe your company and position.

I am the Product Manager of Cyber Company

Describe what your company does in a single sentence.

Cybersecurity SaaS platform for privacy risk management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eastgate Software JSC to accomplish?

• Software Development
• Product Design

SOLUTION

How did you find Eastgate Software JSC?

Online Search

Why did you select Eastgate Software JSC over others?

• Good value for cost
• quality people

How many teammates from Eastgate Software JSC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They delivered outstanding software development services that consistently exceeded our expectations, demonstrating excellence in every aspect of their work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We discovered a skilled and professional team and above all - people of people, It's very fun to work with them and they perform every task in the best possible way. We were surprised to find how high their professional level is and we are completely happy with our choice to work with them - a first-rate software development team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire operation runs with remarkable precision and efficiency, reminiscent of a finely-tuned timepiece. The professional project managers ensure seamless execution, delivering consistently outstanding results that exceed our expectations. Their meticulous attention to timing and coordination has been instrumental in our complete satisfaction with their services.

What was your primary form of communication with Eastgate Software JSC?

Virtual Meeting

What did you find most impressive or unique about this company?

The most impressive aspect was undoubtedly the exceptional quality of their team members. They stand out for their rare combination of technical expertise and genuine interpersonal skills. Each team member demonstrated outstanding professional capabilities and a warm, approachable demeanor that makes collaboration effortless. This dual excellence in both technical proficiency and human interaction truly sets them apart in the industry.

Are there any areas for improvement or something Eastgate Software JSC could have done differently?

No, we wouldn't change anything at all. We're completely satisfied with their work exactly as it is

BACKGROUND

Please describe your company and your position there.

Our company develops an artificial intelligence platform for Materials industry. I'm interim CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eastgate Software, and what were your goals?

We hire Eastgate Software to build an AI-enabled platform to process a large amount of materials data to provide answers to complex questions in materials industry

SOLUTION

How did you select Eastgate Software and what were the deciding factors?

Eastgate Software has a comprehensive knowledge and expertise to handle many aspects of the projects. Their team members are talented and can tackle tough and challenging tasks.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Eastgate used multiple tools to execute the project

How many people from the vendor's team worked with you, and what were their positions?

We work with a team of 5 people at Eastgate

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Eastgate team completed the project on time and on budget. They also make sure that we are happy with the product details before closing the project.

Describe their project management style, including communication tools and timelines.

I was impressed with how well the team communicated with us during our engagement. They also offered a remarkable level of availability. The team is very agile and quickly formulated useful ideas. Whenever we made requests, they promptly internalized our feedback to deliver the best viable solution.

What did you find most impressive or unique about this company?

The combination of their technical experience, proactivity, and out-of-the-box thinking sets them apart. They are also a true thought partner, as they are always thinking for us and suggesting solutions that could optimize the platform and save us a lot of money.

Are there any areas for improvement or something they could have done differently?

Not really. We went through a really iterative process until the end. Even if we had misunderstandings with each other, we had a few conversations, and everything was resolved, and we were able to move forward. There were no problems at all.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Heliosys, an IT service company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eastgate Software?

We have two projects with one of the biggest television companies in Vietnam. They needed us to build a recommendation and analytics system for their digital platform. We hired Eastgate Software for their skills in big data, AI, and mobile app development.

What were your goals for this project?

We needed an analytics and recommendation system built into the end-client’s digital platform that serves millions of users looking to search/play videos.

SOLUTION

How did you select this vendor?

They were recommended by a close friend who had several successful projects completed by Eastgate Software.  

Can you go into detail about the services they provided and the scope of the project?

The two projects lasted 1.5 years. Their staff helped us build the system from the ground up, including design, architecture, development, quality control and maintenance. They assisted in collecting the requirements from the end client and built a custom software based on those needs.

What was the team composition?

The team consisted of one project manager, a solution architect, a data scientist, a few web developers and a quality assurance contact.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We were able to successfully launch the product for our end-client. They are satisfied with the way the analytics and recommendation tool can engage millions of users. The product also attracts more traffic for their products.

How was project management arranged and how effective was it?

Everything was very smooth; our project manager was PMP certified. They applied Scrum methodology, making communication very fast and efficient.

What did you find most impressive about this company?

The quality of the work and their professional style was impressive.

Are there any areas where they can improve?

My only suggestion is to create more documents, such as a user’s manual. There is very little else they could improve on.

BACKGROUND

Please describe your company and your position there.

My company develops project-specific adaptations and integrations for city traffic control and management systems. I am the project manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eastgate Software?

We needed to integrate a customer’s traffic light controller fully into a type of network-wide control and management system that is used in cities around the world.

What were your goals for this project?

We needed not only the integration, but comprehensive testing of that integration so that we could obtain an official compatibility certificate from a local public authority.

SOLUTION

How did you select this vendor?

We selected them based on a personal recommendation.

Can you go into detail about the services they provided and the scope of the project?

We started with a kickoff meeting, during which we defined several project phases. In phase 1, Eastgate Software familiarized themselves with the system, and we worked together to define the technical approach, architecture, and design.

Subsequently, they designed a prototype to prove the feasibility of their solution. Then, they implemented that solution and tested it with a high degree of automation.

What was the team composition?

Throughout the project, they provided experts that maintained permanent communication with us. The combined team was comprised of about six people, with one project leader from my company and five people from Eastgate Software. Their team included an architect/system analyst, senior- and mid-level C++ developers, and testers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Their solution was critical to our customer—especially since the compatibility certificate is the basis for further business. For us, it was important to deliver good results, so we could work on future projects for that client.

How was project management arranged and how effective was it?

We handled project management, with one technical team leader on their side. We collaborated via MS Teams, Teamwork, and Skype, and had productive daily meetings throughout the project.

What did you find most impressive about this company?

Their team was communicative and proactive. They gave thorough responses and developed creative solutions to difficult problems. Their implementation was professional, disciplined, and systematic, and they followed the processes outlined in the initial scope closely.

Are there any areas where they can improve?

There are some areas in which they might improve, but nothing particularly significant.

BACKGROUND

Introduce your business and what you do there.

Liventus is a consulting company that works with medium and large fintech, e-commerce, and engagement firms. I’m currently an application development manager. When I started working with Eastgate Software, I was a technical lead. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eastgate Software?

Our clients needed to create new technologies, and our in-house talent didn't fit their requirements. Since we didn’t have an experienced mobile developer, we decided to find a vendor. We looked at a freelancer website, but it was a horrible experience.

SOLUTION

What was the scope of their involvement?

After building small mobile apps and a few pilot projects, we started creating larger mobile and backend development projects. Over the past three years, we’ve completed six or seven applications. We still do small projects. They took care of 90%-95% of the process, although we helped them with deployment and production.

One of our larger projects was native Android and iOS applications for a franchise company with about 100 stores. The apps collected customer information from a tablet and fed it into the CRM, which integrated with Salesforce. Eastgate later upgraded to a hybrid development app called Submarine. We provided the wireframes and designs and they developed the backend, created an API, and hooked it up to other systems. They've maintained the app for two years.

Another app was a 3D scanner that captured and created a heatmap of a person's foot. They developed a backend based on existing hardware, and their design team created the mockups and wireframes. Once we approved it, they added a fancier UI to the wireframe. They completed this app in May 2018, and they still do maintenance.

What is the team composition?

We originally worked with two mobile developers. When we tackled larger apps, the team grew to five developers, a QA person, and the technical lead. I communicated with the technical lead and the project manager.

How did you come to work with Eastgate Software?

We were referred to Eastgate Software, and I trusted the person who suggested them.

How much have you invested with them?

We spent $55,000.

What is the status of this engagement?

We worked together from October 2015 to May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app for the franchise company looked great and earned excellent feedback. We had tried developing it with a freelancer, but it was horrible. Eastgate Software took many practice steps and handled everything well.

The client said the app looked professional, as if it had been developed by an agency in the United States. It worked smoothly and presented no problems. Eastgate Software helped us detect unforeseen performance issues and suggested that we upgrade the server memory. 

How did Eastgate Software perform from a project management standpoint?

In early 2016, we had some hiccups. I gave feedback to the manager and they improved quickly. From that point on, their project management was great. They sent daily reports, and we communicated using Skype. I wasn't involved with development other than user acceptance testing.

What did you find most impressive about them?

They were proactive, they had experienced developers, and they kept improving.

Are there any areas they could improve?

The most challenging thing was the 12-hour time difference. When we started our day here, they finished theirs. It was difficult to communicate at the beginning.