Dropex

BACKGROUND

Please describe your company and your position there.

I'm the Manager of Sales of E-commerce online shop

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dropex, and what were your goals?

We were working only in CIS region and looked for Europe expansion for our e-comm shop . We looked for the service with integrations with different shipping couriers and WMS module on the board. Also we were looking for COD possibility when shipping our products.

SOLUTION

How did you select this vendor and what were the deciding factors?

Free integration without every month basic payments. Fast response and consultation from support and management team

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. integration our basic crm/e-comm shop with Dropex
2. integration with shipping couriers directly using Dropex connections
3. creating landing page for traffic to main e-comm shop page

How many people from the vendor's team worked with you, and what were their positions?

Project manager IT Tech lead Business development manager Sales/creative department team Support logistics officer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After made all integrations and pushed the traffic to our main page we receive up to 40% leads increasing. Using Cash on Delivery method was very useful when you are a newcomer at new market

Describe their project management style, including communication tools and timeliness.

Very fast communication and response from all the Dropex members. They can offer communicate in different social/messengers that increase the speed of solving some urgent questions against using usual e-mails

What did you find most impressive or unique about this company?

They are very flexible and fast guys. Plug and sell)

Are there any areas for improvement or something they could have done differently?

Wish them to have more integrations available (for example marketplaces)