Business Consulting
$10,000 to $49,999
June 2020 - Ongoing

0.5

Quality: n/a

Schedule: n/a

Cost: n/a

Willing to Refer: n/a

"I would advise potential customers to reconsider."

Sep 13, 2021

Owner, City Venue Management Pty Ltd

Rhys Westcott

Other industries
Brisbane, Australia
Phone Interview
Verified

A facility management company hired Drago Logistics Group for their port-to-port shipment services. This project entailed importing a container from Venezuela to Australia.

Despite initial arrangements, Drago Logistics Group failed to deliver the container to the client, resulting in an open-ended engagement. The client strongly recommends that the team follow through on their promises.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the area manager at City Venue Management. We are a facility management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Drago Logistics Group?

We needed Drago Logistics to import a container from Venezuela to Australia.

SOLUTION

What was the scope of their involvement?

The service they provided was port-to-port shipment. Unfortunately, no shipment was made.

What is the team composition?

I was in contact with only one person.

How did you come to work with Drago Logistics Group?

I found Drago Logistics on Google.

How much have you invested with them?

We spent $10,000.

What is the status of this engagement?

We contacted them in June 2020. They cut off all communications with us after they received our payment.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It's been very detrimental because they did not deliver the shipment after we paid them.

How did Drago Logistics Group perform from a project management standpoint?

They weren't very responsive and the timeframe was open-ended.

What did you find most impressive about them?

There’s absolutely nothing good to say about them. I lost $10,000 and wasted a lot of time making arrangements with people who turned out to be frauds.

Are there any areas they could improve?

They must comply with something once they promise to do it.

Do you have any advice for potential customers?

I would advise potential customers to reconsider before working with Drago Logistics.

RATINGS

1.0

Drago Logistics Group

Logistics Engineering & International Trade in MX

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