DoBroIT

BACKGROUND

Please describe your company and position.

I am the Operations Director of ZEST

Describe what your company does in a single sentence.

Furniture equipment
Own production
Installation/delivery
Customs support

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DoBroIT to accomplish?

• Develop multiple websites for our brand Zest, targeting different countries and the various services our company provides.
• Deliver ongoing technical support after the websites’ launch.
• Build an internal reporting system to improve transparency and efficiency.
• Create a custom CRM for our sales team to streamline workflows and enhance productivity.

SOLUTION

How did you find DoBroIT?

Referral

Why did you select DoBroIT over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from DoBroIT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work covered several major areas essential to our digital presence and internal operations. DoBroIT was responsible for designing, developing, and maintaining multiple websites for our Zest brand, each tailored to specific countries and service lines. Beyond the external-facing platforms, they also built internal tools to optimize our workflows.

Key deliverables included:

Development of multiple country-specific and service-specific websites

Custom design aligned with Zest branding
Localized content structure for each target market
Responsive, SEO-friendly implementation
Integration with our internal systems where necessary
Ongoing technical support and maintenance

Continuous monitoring and issue resolution
Performance optimization
Regular updates and feature improvements
Internal reporting system

Custom-built dashboards for operational analytics
Automated data collection and report generation
Role-based access and user management
Custom CRM for the sales team

Lead management and tracking tools
Sales pipeline visualization
Integration with reporting modules
User-friendly interface tailored to the team’s workflow

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Several measurable outcomes demonstrated the impact and success of DoBroIT’s work:

Increased website performance and traffic
After launching the new country-specific websites, we observed faster page load times, improved stability, and a noticeable increase in organic traffic across key markets.

Higher lead conversion rates
The optimized site structure and clearer service presentation led to more qualified inquiries and improved conversion metrics compared to our previous websites.

Reduced manual workload through automation
The internal reporting system automated data collection and report generation, reducing manual work for our team by an estimated 30–40%.

Improved sales team efficiency
With the new CRM, our sales team gained clearer visibility into the pipeline and lead statuses. This resulted in more consistent follow-ups and an overall increase in productivity.

Faster issue resolution and smoother operations
Thanks to ongoing technical support, technical issues were resolved significantly faster, minimizing downtime and ensuring stable performance of all digital assets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

DoBroIT’s project management was conducted at a very high professional level. They communicated clearly, set realistic timelines, and consistently delivered all items on schedule. Throughout the project, the team was highly responsive to our needs — whether it was adjusting priorities, implementing new features, or resolving issues. Their structured approach, transparency, and proactive communication made the entire collaboration smooth and efficient.

What was your primary form of communication with DoBroIT?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about DoBroIT was their commitment to giving 100% in everything they do. They consistently went above and beyond expectations, showing genuine dedication to delivering the best possible outcomes. Their ability — and willingness — to search for, propose, and implement the most effective solutions made them stand out from other companies. This proactive mindset and passion for excellence truly set DoBroIT apart.

Are there any areas for improvement or something DoBroIT could have done differently?

At this stage, we don’t see any specific areas that require improvement. Our collaboration with DoBroIT has been consistently smooth and productive. If anything, we simply hope they continue working at the same strong pace and keep moving forward with the same level of dedication and quality. Their current approach is clearly delivering good results.