Digital Expert

BACKGROUND

Please describe your company and position.

I am the Manager of Cosmetics Bulgaria

Describe what your company does in a single sentence.

Trade with Bulgarian cosmetic products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Expert to accomplish?

• Facebook and Instagram Ads
• Increase of revenue

SOLUTION

How did you find Digital Expert?

• Online Search

Why did you select Digital Expert over others?

• High ratings

How many teammates from Digital Expert were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digital expert maintain our Instagram and Facebook ads and manage our advertising budget, creating visuals and posting the ads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are happy with the visual materials created by Digital Expert. We receive what we require with very little need for corrections. As of recently the team working on our account is going above and beyond to try to drive leads and orders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am happy with the communication. With time we have truly found a way to communicate quickly and efficiently so work gets done on time and in advance. Digital Expert provide a very easy to use platform where we can submit our comments and discuss our needs.

What was your primary form of communication with Digital Expert?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The organization of their work in a platform where you can directly chat and communicate with the people responsible for the projects.

Are there any areas for improvement or something Digital Expert could have done differently?

Everything that could have been communicated and done better was rectified in a timely manner as we were going.

BACKGROUND

Please describe your company and your position there.

I'm the co-founder of an e-commerce brand that sells electronics and innovative products online.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Expert, and what were your goals?

In a direct comparison, it was hard for us to prove ours worth against more established and glamorous competitors. The challenge was: How could we persuade mainstream consumers to view us as a premium brand and take a serious look at our innovative products.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a digital marketing agency specialised in working with E-Commerce businesses. After a deep research, we found out that Digital Expert is the best choice for us, as they have a lot of experience, working with a lot of 7 & 8 Figures businesses, helping them grow.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Changing the whole eCommerce Facebook Ads funnel structure. Making the targeting strategy more precise using data-driven decisions. Setting up the proper exclusions in Ad Sets. Scaling process for the most profitable ads. Focusing on international growth and localisation tactics.

How many resources from the vendor's team worked with you, and what were their positions?

We had an Account Manager, Email Marketing Specialist, Google Ads Specialist & Facebook Ads Specialist

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The current results after 6 months working with Digital Expert are as it follows - a 11X increase in units sold, a 448% increase in revenue, and a 24% increase in ROAS. They suggested core ROAS optimizations, that we implemented and it worked out. Facebook Ads, Google Ads & Email Marketing are the most powerful tools for us at the moment, helping us achieve those results.

How effective was the workflow between your team and theirs?

We had monthly online meetings with our Account Manager & PPC Specialists and whenever we had any question or suggestion, they were responsive to our needs.

What did you find most impressive or unique about this company?

They have everything needed for any E-Commerce store to make it succeed and grow. They were able to scale our brand for a short period of time and now we are able to run our business in 8+ different markets.

Are there any areas for improvement or something they could have done differently?

None.