Denken Design Studio

BACKGROUND

Please describe your company and your position there.

AssistMe is a conversational commerce solution that allows stores to instantly connect with their customers through messages and video / audio calls. Im a Founder/CEO at AssistMe

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Denken Design Studio?

Research & User Interface Design

SOLUTION

How did you select this vendor?

We have selected it through several recommendations

Describe the project in detail and walk through the stages of the project.

AssistMe is a conversational commerce solution that allows stores to instantly connect with their customers through messages and video / audio calls. The stages of the project :

1.Découvrir : * User research * Workshop with stakeholders and end users * Product vision scoping

2. Define : * Design roadmap creation * Design principles and direction * Information arcitecture

3. Design : * Prototypes * Low and high fidelity mockups * Usability testing * Benchmarking and best practices

4. Deliver : * Benchmarked and tested designs * Visual design * Guidelines Delivery support

How many resources from the vendor's team worked with you, and what were their positions?

2 persons : * Product Designer * Design Director

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

we're pleased with the deliverables from their team. We've tested it with several potential customers, and the feedback has been positive. Their work also perfectly reflects the vision we had at the start, helping us create a user-friendly and easy-to navigate mobile

How effective was the workflow between your team and theirs?

The design director was easy to communicate with and proveded us frequent updates. We had both in-person meetings and phone calls, but most of the feedback was through email. Everything was delivered on time.

What did you find most impressive or unique about this company?

Their UX/UI skills blew me away. They knew about everything from in-depth research to perfect execution. They were also patient and willing to walk us through their process while we learned. Their approach to work is very fast despite the fact that they do not have a large team. It showed me that we don't need to have multiple people to do fast, quality work.

Are there any areas for improvement or something they could have done differently?

No