CyberSafeHaven Consulting

BACKGROUND

Please describe your company and your position there.

I'm the Chief digital officer. We are a SaaS based Product angel funded company providing technology and operational services to enable medium, small and micro retailers and brands take part in the digital /online commerce.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CyberSafeHaven Consulting, and what were your goals?

We have mobile apps, websites, cloud infra, Devops infra all of which needed to be secured according to industry standards...We have hired CyberSafeHaven to help us define security policy, governance and for ongoing adherence to industry standards for the whole organization.

SOLUTION

How did you select this vendor and what were the deciding factors?

We needed someone who has pragmatic approach to security which balances the cost and compliance. Ramki is great at it...and we are happy that we engaged CyberSafeHaven..

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It started with a brief assessment and Ramki came up with a roadmap. We have paired up our Infra team to work with Ramki's guidance and resolve security loopholes...we are halfway thru the Phase 1 scope to get adherence to industry standards...then it will be followed by BAU activities in Phase 2.

How many people from the vendor's team worked with you, and what were their positions?

Ramki is the one who worked with us since we augmented our Infra team to work with him.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is ongoing...will be able to share outcomes once we go live fully

Describe their project management style, including communication tools and timeliness.

We gave Ramki access to our Beta environment which closely resembles our Live one, and had him independently assess and come up with his plan...Ramki is very hands on and came up with his assessment and plan of action in 2-3 days time.. after that he worked with my team have daily connects till key milestones are reached ..once a week i take an update from the team and Ramki together...

What did you find most impressive or unique about this company?

Their professionalism,  pragmatic approach, and trustworthy communication style are top-notch!

Are there any areas for improvement or something they could have done differently?

Will know more at the end of Phase 1

BACKGROUND

Please describe your company and position.

I am the Partner of Guru & Jana, Chartered Accountants

Describe what your company does in a single sentence.

Chartered Accountancy firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberSafeHaven Consulting to accomplish?

• To investigate the reason for a data leak in one of the tech solutions
• To suggest a plan of action to curb the same in future

SOLUTION

How did you find CyberSafeHaven Consulting?

Referral

Why did you select CyberSafeHaven Consulting over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from CyberSafeHaven Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Scope- To identify the reason for data leakage in a tool.
• Summary:
  • Detailed investigation of the issue.
  • Getting into the basics of understanding the tool.
  • Co -ordination with all the key users, identifying the roles , user documents.
  • Co ordination with developers and various platform based support teams
  • Connecting the dots well was very appreciated.
  • An over all view of the issue and the business sense to the issue instead of just sticking on to the technical part was a differentiating factor

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Quick response and resolution of the issue.
• Suggestions for dos and don'ts in future for a better secure system

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Very Quick turnaround time.
• Prompt delivery.
• All needs were perfectly addressed .
• The team was proactive in the assignment

What was your primary form of communication with CyberSafeHaven Consulting?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great Business plus technical knowledge linked to the tool. A 360 degree view of any problem .

Are there any areas for improvement or something CyberSafeHaven Consulting could have done differently?

we handled 2 projects so far. Both were handled exceptionally well