CyberOne.ma

BACKGROUND

Please describe your company and position.

I am the IT manager

Describe what your company does in a single sentence.

We are an international organization that hosts global events and conferences. Security is a top priority for us because we handle sensitive attendee data, VIP information, and corporate communications across multiple countries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberOne.ma to accomplish?

• Dark web monitoring

SOLUTION

How did you find CyberOne.ma?

• Online Search
• Referral

Why did you select CyberOne.ma over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CyberOne.ma were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CyberOne provided Dark Web Monitoring services to continuously track leaked credentials, sensitive data, and potential breach indicators related to our domain, employee emails, and business assets. They also set up alerts for compromised accounts and gave us actionable remediation steps.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their proactive approach and real-time monitoring stood out. They didn’t just send alerts; they explained the risks and helped us mitigate them quickly. We appreciated their transparent reporting and expert advice on preventing further exposure.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything worked well, but we’d like integration with our SIEM platform for automated incident correlation.

What was your primary form of communication with CyberOne.ma?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Thanks to their service, we identified exposed credentials on the Dark Web before attackers could exploit them. Their support helped us reset compromised accounts and strengthen security policies, reducing the risk of a data breach significantly.

Are there any areas for improvement or something CyberOne.ma could have done differently?

We appreciated their transparent reporting and expert advice on preventing further exposure.

BACKGROUND

Please describe your company and position.

 I am the Department Manager of a travel company.

Describe what your company does in a single sentence.

We are an travel company that relies on expert IT and cybersecurity services to protect our systems, customer data, and ensure smooth daily operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberOne.ma to accomplish?

• Secure our IT systems
• Protect customer data

SOLUTION

How did you find CyberOne.ma?

Referral

Why did you select CyberOne.ma over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from CyberOne.ma were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Cyber one provided end-to-end IT and cybersecurity services, including network security, system monitoring, data protection, and ongoing managed IT support to insure our operations run smoothly and securely.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We reduced IT downtime, prevented security breaches, improved system performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Cyber one managed the project professionally, delivered on time, and was highly responsive to our needs.

What was your primary form of communication with CyberOne.ma?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their team is proactive, reliable, and always available.

Are there any areas for improvement or something CyberOne.ma could have done differently?

Nothing major so far 

BACKGROUND

Introduce your business and what you do there.

We provide reliable and convenient international car rental services, offering a wide range of vehicles for travelers worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberOne.ma?

We needed help with our IT support to focus more on our core business, improve efficiency, and reduce operational costs.

SOLUTION

What was the scope of their involvement?

CyberOne.ma provides L1 and L2 IT support. Their main deliverables include timely issue resolution, system monitoring, user support, and ensuring minimal downtime to keep our business running smoothly. The team handles a variety of IT issues, including troubleshooting software and hardware problems, resolving network connectivity issues, managing user access and permissions, assisting with system updates, and providing general technical support to ensure smooth daily operations.

What is the team composition?

We work with two teammates from CyberOne.ma.

How did you come to work with CyberOne.ma?

We found them through a Google search for companies that provide IT help desk services in Morocco for international companies. We chose CyberOne.ma because of their competitive prices, great team, and 24/7 availability, which makes it easy to rely on them whenever needed.

How much have you invested with them?

So far, we've spent $20,000.

What is the status of this engagement?

We started working with them in March 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since partnering with CyberOne.ma, our average issue resolution time has improved by around 35%, and IT downtime has decreased by approximately 40%, leading to much smoother daily operations. Overall, the project has led to faster issue resolution times, reduced IT downtime, improved user satisfaction, and noticeable cost savings, all of which have helped our business run more smoothly and efficiently.

How did CyberOne.ma perform from a project management standpoint?

CyberOne.ma's project management is professional and well-organized.

What did you find most impressive about them?

CyberOne.ma's 24/7 availability and the dedication of their support team are impressive.

Are there any areas they could improve?

Their service is reliable and meets our expectations well.

BACKGROUND

Please describe your company and position.

 I am the Marketing manager of an other industry company 

Describe what your company does in a single sentence.

We are an investment consulting firm based in Qatar, specializing in helping businesses and investors enter and grow in the Moroccan market. Our mission is to provide strategic guidance, market insights, and complete business solutions for companies looking to invest in Morocco.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberOne.ma to accomplish?

• conduct internal and external penetration tests

SOLUTION

How did you find CyberOne.ma?

Referral

Why did you select CyberOne.ma over others?

• Pricing fit our budget
• Referred to me

How many teammates from CyberOne.ma were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They conduct internal and external penetration tests, application security assessments, and provide compliance support aligned with international standards. Each month, we receive a full security report including technical details, business risk impact, and step-by-step mitigation advice.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to their service, our attack surface is significantly reduced, and we now have a clear security roadmap to protect sensitive data.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're a professional and responsive team

What was your primary form of communication with CyberOne.ma?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Detailed and actionable reports

Continuous improvement suggestions

Excellent communication and consulting approach

Are there any areas for improvement or something CyberOne.ma could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the Co-manager of Ausflug

Describe what your company does in a single sentence.

WE ARE in Germany we sell tourisme activity , and we outsource to other company in outher country 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberOne.ma to accomplish?

• Reduce cost

SOLUTION

How did you find CyberOne.ma?

Online Search

Why did you select CyberOne.ma over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CyberOne.ma were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We look for company that can handle L1 to L3 in IT managed to reduce Cost and focus on my work so this company is CyberOne.ma 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

CyberOne provids us support 24/7 that let me don't care about IT and clients réclamation and security and finally thé Price is not the same as our country

Describe their project management. Did they deliver items on time? How did they respond to your needs?

First Time I explain my issue with IT and EXTR charge , then they provids me plan to work and to follow 

What was your primary form of communication with CyberOne.ma?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

You need to explain the issue to CyberOne.ma more to understand, because they can recruit other team members to your project.

Are there any areas for improvement or something CyberOne.ma could have done differently?

All is good

BACKGROUND

Please describe your company and position.

 I am the IT Manager of a touristic company 

Describe what your company does in a single sentence.

We are a company operating in the tourism sector. We needed a reliable partner to manage our IT infrastructure, ensure the availability of our systems, and strengthen the security of our network.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberOne.ma to accomplish?

• Reduction of costs related to breakdowns and incidents.

SOLUTION

How did you find CyberOne.ma?

• Online Search
• Referral

Why did you select CyberOne.ma over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CyberOne.ma were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CyberOne.ma has taken over the complete outsourcing of our systems and networks. They provide proactive monitoring, preventative maintenance, security (firewall, antivirus, backups), as well as responsive user support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In summary:
Downtime reduced to almost zero.
Significant improvement in network security.
Fast and efficient technical support (SLAs met).
Reduced costs related to outages and incidents.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team has also implemented a continuity plan to ensure the availability of our critical services.

What was your primary form of communication with CyberOne.ma?

Virtual Meeting

What did you find most impressive or unique about this company?

Professional team available 24/7.
Excellent value for money.
I was impressed by their expertise in cybersecurity and cloud solutions.

Are there any areas for improvement or something CyberOne.ma could have done differently?

nothing