Cyber Protect LLC

BACKGROUND

Introduce your business and what you do there.

I'm the COO of Sixeleven Global Services, a business process outsourcing (BPO) company. We offer 24/7 inbound and outbound BPO support, delivering accurate and reliable solutions for our clients' outsourcing needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Protect LLC?

We needed support to streamline administrative tasks, improve operational efficiency, and ensure consistent support for day-to-day business activities, allowing our team to focus on core business functions.

SOLUTION

What was the scope of their involvement?

Cyber Protect LLC provides virtual assistant services, including admin support and other day-to-day operational tasks to support our business. The team handles customer communications and other tasks. Regarding tools, we use CRM systems, Microsoft Office, and Microsoft Teams, among others.

What is the team composition?

We work with 2–5 teammates from Cyber Protect LLC.

How did you come to work with Cyber Protect LLC?

Cyber Protect LLC is our client.

What is the status of this engagement?

We started working with them in May 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Cyber Protect LLC's response time and accuracy have improved. We measure these metrics through call timestamps and spot-checking inputs. The team's faster response time is due to improved workflow coordination, while their accuracy has improved through consistent review and better system familiarity.

How did Cyber Protect LLC perform from a project management standpoint?

Cyber Protect LLC's project management is good; they deliver on time. We communicate through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I'm impressed by Cyber Protect LLC's clear communication and structured approach to operations.

Are there any areas they could improve?

So far, there's nothing they can improve on.

BACKGROUND

Please describe your company and position.

I am the Virtual Assistant of a business services company.

Describe what your company does in a single sentence.

BPO

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cyber Protect LLC to accomplish?

• Cyber Protection
• IT Maintenance

SOLUTION

How did you find Cyber Protect LLC?

• Online Search
• Referral
• Clutch Site

Why did you select Cyber Protect LLC over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Cyber Protect LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provide quality assistance in affordable price

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Work efficiency was increased by almost 50 percent and security was increased as well

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Cyber Protect LLC quickly address the issue with real‑time threat detection, secure cloud access, and endpoint defense stop cyberattacks before it disrupt your business. They also update me with clear metrics and progress reports so i can see how the security improves overtime. They are always available to answer my emails and text if i have concern or questions.

What was your primary form of communication with Cyber Protect LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Cyber Protect LLc has a free audit and 30-day guarantee. They let me choose the available time for me which is great because of my busy schedule.

Are there any areas for improvement or something Cyber Protect LLC could have done differently?

None for now but im excited to know that they are working on the AI tools that we as their clients can freely use.