Contact The CX Lens
Get a custom proposalSee your customer experience clearly
I help leaders set a clear customer experience direction and give teams the structures, standards, and tools to deliver it. I look at the whole business: its goals, its customer journeys, its people, and its processes.
I bring 18 years of strategic and operational CX expertise across six industries. My work spans CX strategy, end-to-end journey mapping, connected physical and digital experiences, Voice of Customer programs, team training, and contact center operations. I connect physical, digital and voice touchpoints so service businesses deliver one consistent relationship—from first click to final handshake.
Services: customer journey mapping, contact center excellence (first-contact resolution, quality standards, agent coaching), physical and digital experience design, Voice of Customer programs (survey design, feedback analysis, closed-loop follow-up), CX training for frontline teams and leaders, and solution design that fits the tools and workflows you already have.
Industries: hospitality and hotels, food and beverage, retail, real estate and property, healthcare and clinics, and financial services.
Based in Dubai. I work with clients in Dubai, Abu Dhabi, Sharjah and Ras Al Khaimah, and remotely with teams abroad. You get one point of contact from start to finish, and my work isn't done at the recommendation. I stay until your team runs it without me.
Start with the free 2-minute CX maturity check at thecxlens.org.
-
Min project size
$1,000+
-
Hourly rate
$50 - $99 / hr
-
Employees
Freelancer
-
Year founded
Founded 2025
Service Lines
- Market Research
- 10%
Select Focus Area
- CRM Functions
-
- CRM Customer Support
- 100%
- Business Consulting Focus
-
- Business Process Management Consulting
- 25%
- Corporate Training & Coaching Focus
-
- CRM Solutions
-
- Other CRM
- 100%
- Market Research Focus
-
- Market Research Surveys
- 40%
- Market Research Data Analysis
- 30%
- Observational Research
- 30%
Industries
- Hospitality & leisure
- 25%
- Food & Beverage
- 20%
- Real estate
- 20%
- Retail
- 15%
- Financial services
- 10%
- Medical
- 10%
Clients
No Clients have been added yet…
Have you worked with The CX Lens?
Share your experience working with The CX Lens on a past project by leaving a review for buyers around the world
Contact The CX Lens
If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.
Sign in to see which brands trust The CX Lens.
Get connected to see updates from The CX Lens like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.