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CTI Technology

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Managed IT & Cybersecurity | Chicago & Suburbs

CTI Technology is a managed IT services and cybersecurity provider for businesses in Chicago and the suburbs with 20 to 250 employees. Founded by Aaron Kane in 2004 and headquartered in Elgin, Illinois, CTI supports offices in downtown Chicago and throughout the suburbs, with same-day onsite visits when remote support isn’t enough. Our flat-rate managed IT plan runs $200 to $400 per user per month and includes help desk support, Microsoft 365 management, backup, and 24/7 threat monitoring and incident response. Our average response time and average resolution time are both under one hour. CTI specializes in law firms, financial services firms (RIAs, wealth management, and private equity), manufacturers, construction companies, and healthcare practices. We sign a Business Associate Agreement with every healthcare client, support legal software such as Clio, NetDocuments, and iManage, and support construction tools like Procore, Bluebeam, and Sage 300 CRE. Our MacHero team provides Apple support for Mac and mixed Mac and Windows offices. CTI is a Microsoft AI Cloud Partner and a Cisco partner, is listed in the Illinois State Bar Association directory of IT providers, and was named the August 2026 Business of the Month by Home State Bank and Star 105.5. Kaseya, the parent company of Datto, featured CTI in a published case study, and 98.5% of our clients stay with us.

  • Min project size
    $5,000+
  • Hourly rate
    $200 - $300 / hr
  • Employees
    10 - 49
  • Locations
    Elgin, IL
  • Year founded
    Founded 2004
  • Languages
  • Timezones

Overview by:

Reviewer avatar
Aaron Kane
Founder & CEO About the Team

1 Language that we service

  • English

1 Timezone that we service

CST
Central Standard Time (CST)

1 Locations

  • Elgin , IL

Service Lines
IT Managed Services
70%
Cybersecurity
30%
Select Focus Area
Cybersecurity focus
Breach Detection & Incident Response
35%
Network Security
20%
Cloud Security
15%
Cybersecurity Consulting
15%
Identity & Access Management
15%
Cybersecurity Technologies
JumpCloud
100%
IT Managed Services Focus
Help desk
30%
Network
20%
Security
20%
Disaster Recovery
15%
Governance & Compliance Assessments
15%
Industries
Manufacturing
25%
Financial services
20%
Legal
20%
Medical
20%
Construction
15%
Clients
Small Business (<$10M)
60%
Midmarket ($10M - $1B)
40%

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Our Story

Aaron Kane started CTI Technology in 2004 so businesses could have an IT partner that answers the phone and fixes the problem. That is still how we work. From Elgin and Chicago, we support firms with 20 to 250 employees across Chicago and the suburbs. In 2022 we acquired MacHero to add dedicated Apple expertise. We publish our pricing, keep average response and resolution times under one hour, and 98.5% of our clients stay with us.

Meet the Team

Aaron Kane

Aaron KaneFounder & CEO

Aaron Kane founded CTI Technology in 2004 to give Chicago-area businesses an IT partner that answers the phone and fixes the problem. His team supports law firms, healthcare, manufacturers and more, resolving issues in under an hour on average.

What Sets Us Apart

Published, flat-rate pricing

Our pricing is published: one flat-rate plan at $200 to $400 per user per month, posted on our website. Most IT providers make you wait for a quote. You’ll know the cost before the first call, and there are no surprise invoices.

Fast fixes from a local team

Our average response time and average resolution time are both under one hour. Problems get fixed, not just logged. Our team is headquartered in Elgin, with same-day onsite support across Chicago and the suburbs, and 98.5% of our clients stay with us.

Industry know-how on any platform

Industry know-how, on any platform. We support law firms, healthcare practices, manufacturers, construction companies, financial firms and creative agencies, along with the software each relies on. Windows, Mac or a mix of both: through MacHero, a CTI Technology company, we cover Apple too.

Quick Facts

22 years in business

Commonly Asked Questions

A typical CTI onboarding is complete within 15 to 30 days of the kick-off call, and most of the work happens in the background so your team keeps working. First, we document your entire environment (computers, servers, network, Microsoft 365, backups, software and vendors) so nothing lives only in one person’s head. Next, we install our security and monitoring tools, review multi-factor authentication and confirm your backups actually work. Your team gets clear instructions for reaching our help desk, and we start fixing problems from day one. If you’re leaving another provider, we coordinate the handover, collect admin passwords and make sure your company, not a former vendor, controls your systems. If your IT manager is leaving, call us before their last day; a handover with your departing person in the room is much smoother. The result: no long outage, no risky weekend cutover, and a fully documented IT environment within the first month.

Yes. Many of our clients have an internal IT person or small IT team, and our co-managed IT service is built for exactly that. Your staff keeps doing what they know best, your people, processes and business systems, while we fill the gaps that are hard for one or two people to cover. We take help desk overflow so routine tickets don’t bury your IT person. We provide 24/7 security monitoring & emergency response, including nights and weekends. We manage and test your backups, take on larger projects like Microsoft 365 migrations, network upgrades and new offices, and cover for your IT person when they’re sick, on vacation or leave the company. We agree up front on who handles what, so there’s no finger-pointing. Your IT person gets backup and expertise, and you get a team instead of a single point of failure. It’s also a smart step for growing companies that have outgrown what one person can do alone.

Our help desk is available Monday through Friday, 8 a.m. to 5 p.m. Central, and our average response and resolution times are both under one hour during those hours. Outside business hours, your systems are still protected: every CTI plan includes 24/7 security monitoring & emergency response. Threats like ransomware, suspicious sign-ins and compromised email accounts are detected and acted on at any hour, and serious incidents get an immediate response, not a ticket that waits until Monday. Routine requests, like adding a new user or fixing a printer, are handled the next business day. We think this is the honest way to deliver IT: fast, hands-on help during the workday, plus around-the-clock security monitoring for the threats that can’t wait. When something needs a technician in person, same-day onsite support is available across Chicago and the suburbs from our Elgin headquarters.

Yes. Insurers, regulators and corporate clients now expect proof that your business protects sensitive data, and we help you put the right controls in place and document them. That includes multi-factor authentication on email, Microsoft 365 and remote access; encryption for laptops, email and file sharing; endpoint protection with 24/7 security monitoring & emergency response; backups kept separate from your network and tested by actually restoring files; and written incident response plans. We provide security awareness training and phishing tests through KnowBe4, and CTI offers penetration testing. For law firms, we help meet the duty to protect client information under ABA Model Rule 1.6 and Illinois Rule 1.6(e), and to answer client security questionnaires accurately. For healthcare, we sign a Business Associate Agreement with every healthcare client. For financial firms, we support RIAs, wealth management and private equity firms. We also help you answer cyber insurance applications truthfully, because insurers treat those answers as representations, and inaccurate ones can put a claim at risk.

Yes. Every managed client is assigned a dedicated Account Manager. This person isn’t your help desk contact; they’re your strategic point of contact for everything beyond day-to-day support. Your Account Manager leads quarterly business reviews on what’s working, what needs attention and what’s coming next. They provide cybersecurity risk analysis, so you know where your gaps are before an attacker or insurer finds them. They handle technology planning and budgeting, so upgrades and renewals don’t catch you by surprise, and they review licensing and software, so you’re not paying for tools you don’t use. For companies that need IT leadership but not a full-time executive, we also offer fractional CIO/CTO services: senior guidance on strategy, vendors, security and growth at a fraction of the cost of a hire. CTI has served Chicago-area businesses since 2004, and 98.5% of our clients stay with us. The longer we work together, the better we know your people, systems and goals.

Verified means Clutch independently confirmed CTI Technology is a legally registered business,
financially sound (Creditsafe: Very Low Risk).

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Source
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Business Entity

Business Entity Name Calltele, Inc.
Source Illinois Secretary of State
Jurisdiction of Formation Illinois
Date of Formation August 10, 2004
Status Active
Last Updated January 25, 2026
ID 63717878

Credit Report Results

International Credit Risk Assessment Very Low Risk
Source Creditsafe
Last Updated January 25, 2026
Learn More About The Clutch Verification Process

Locations (1)

2494 Technology Dr, Elgin, IL, United States 60124

21 - 30

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