Croncore

BACKGROUND

Please describe your company and position.

 I am the Managing Director of an information technology company 

Describe what your company does in a single sentence.

We're a SaaS company providing customer engagement and communication tools to mid-market and enterprise businesses across North America.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Croncore to accomplish?

• To develop a custom AI voice solution that enables natural, human-like voice interactions for our SaaS customers.
• To integrate the AI voice engine into our existing platform for automated calls, voice-based support, and intelligent IVR replacement.

SOLUTION

How did you find Croncore?

Clutch Site

Why did you select Croncore over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Croncore were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource designed and built a custom AI voice solution from the ground up, embedded directly into our SaaS platform. They developed the core voice engine using state-of-the-art speech-to-text, large language model orchestration, and neural text-to-speech components, producing voice interactions that feel genuinely human rather than robotic. They built low-latency real-time voice pipelines, designed multi-turn conversation handling with context retention, integrated dynamic call routing and intelligent IVR replacement, and developed admin dashboards for voice flow design, analytics, and call transcription review. The solution now handles thousands of concurrent AI voice conversations daily across our SaaS customer base. They also developed sentiment detection, real-time call summarization, CRM integrations, and a no-code voice flow builder that lets our customers configure their own AI voice agents without engineering help.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

AI voice call resolution rates reached 78% without any human handoff Average call handling time dropped by 46% compared to our previous IVR system Customer satisfaction (CSAT) for AI voice interactions hit 4.6/5 — higher than our human-agent baseline of 4.3/5 We onboarded 120+ new SaaS customers within four months of launch, directly attributed to the new AI voice capability Voice latency stayed under 800ms end-to-end, which is critical for natural conversation flow Net Promoter Score (NPS) rose from 34 to 71 within four months of launch

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource ran the project with weekly sprints and bi-weekly demos. They used Jira for tracking and kept a shared Notion workspace with all documentation, voice flow designs, model evaluations, and decisions. Their project manager was proactive — flagging risks early, suggesting trade-offs clearly, and never letting a blocker sit for more than 24 hours. Every milestone was delivered on or ahead of schedule across the full 7-month engagement. What we found most impressive: What stood out most was how deeply their team understood conversational AI and voice. They didn't treat this as just another software build — they pushed back thoughtfully on voice UX decisions that would have hurt the natural feel of conversations, recommended turn-taking and barge-in patterns we hadn't considered, and brought genuine product thinking to the voice experience. Their AI engineers also designed the voice pipeline to be modular, so we could swap in newer speech and LLM models as they emerged. It felt like we hired a true partner, not a vendor.

What was your primary form of communication with Croncore?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their flow of work actually, and agile methodology they work on. 

Are there any areas for improvement or something Croncore could have done differently?

A more comprehensive end-customer training program for our SaaS clients building their own voice flows would have smoothed adoption. We ended up building some of that internally post-launch. A standard "voice flow design kit" from their side would be a strong addition to future engagements.

BACKGROUND

Please describe your company and position.

I am the Senior IT Operations & Service Management of Kendra Scott

Describe what your company does in a single sentence.

Retail - jewelry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Croncore to accomplish?

• Data platform development
• System integration
• Analytics modernization

SOLUTION

How did you find Croncore?

• Online Search
• Clutch Site

Why did you select Croncore over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Croncore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Croncore was engaged to modernize our data infrastructure and create a centralized analytics platform capable of consolidating information from multiple business systems. Prior to the engagement, reporting relied heavily on manual exports and fragmented data sources, which created delays and inconsistencies across departments. Their team designed and developed a cloud-based data platform that integrated information from CRM systems, operational databases, customer engagement tools, and third-party reporting sources. They also created custom dashboards, automated reporting workflows, and data validation processes that improved overall reporting reliability. The project included architecture planning, backend development, API integrations, dashboard creation, testing, deployment, and user onboarding support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform significantly reduced the amount of time required to prepare operational and executive reports. Data became more accessible across teams, reporting accuracy improved, and leadership gained faster access to business insights that previously required extensive manual work. The centralized reporting environment also improved collaboration between departments because everyone was working from the same source of information.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Croncore managed the engagement effectively and maintained clear communication throughout the project. Milestones were delivered according to schedule, and the team remained responsive whenever new requirements or adjustments were introduced. Regular progress reviews helped ensure that expectations stayed aligned throughout development.

What was your primary form of communication with Croncore?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to translate complex business requirements into practical technical solutions. Rather than focusing solely on development, they spent time understanding how our teams consumed and used data on a daily basis.

Are there any areas for improvement or something Croncore could have done differently?

The overall experience was highly positive. More documentation around some advanced administrative functions would have been useful for internal technical teams, but the quality of delivery and support was excellent.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Marian, Inc.

Describe what your company does in a single sentence.

Marian is the leading global converter of thin, flexible materials that manufactures the highest quality custom, multi-layer die cut components for our customers in a wide variety of industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Croncore to accomplish?

• Workflow automation
• Data consolidation
• Operational efficiency

SOLUTION

How did you find Croncore?

• Online Search
• Referral

Why did you select Croncore over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Croncore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Croncore created a central operating system intended to take over and streamline various other systems that were causing inefficiencies in our company. The team at Croncore created custom workflows and automated reporting, as well as bringing together different types of data into one platform that could be accessed by our teams. Other elements incorporated within this project included dashboards, role-based access controls, API integration, and AI reporting for management teams to help monitor trends within their teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It became possible to save time collecting information from various systems and to increase transparency regarding performance. The automation of a number of manual reporting procedures allowed focusing on decision making rather than routine tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Professional management of the project took place from the beginning till the end of the process. Timelines were clear, milestones were reached according to plan, and the team was responsive in case requirements changed during development.

What was your primary form of communication with Croncore?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were able to comprehend the operational aspects involved before offering a technological solution. They took quite some time to study our operations to come up with a platform that perfectly fitted our operations.

Are there any areas for improvement or something Croncore could have done differently?

In conclusion, this engagement was a success. Additional administrator training immediately after roll out could have helped speed up adoption by some internal users, but this was an insignificant concern.

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of Greenwave Systems Inc

Describe what your company does in a single sentence.

We are empowering service providers and IoT stakeholders to develop richer networks, smarter services and connected devices with the Wavely Platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Croncore to accomplish?

• AI-powered analytics
• System integration
• Platform modernization

SOLUTION

How did you find Croncore?

Clutch Site

Why did you select Croncore over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Croncore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Croncore helped us modernize a legacy logistics platform that had become difficult to scale and maintain. Their team redesigned core system architecture, consolidated data from multiple operational systems, and developed a centralized analytics environment that provided real-time visibility into shipments, fleet activity, and operational performance. In addition to rebuilding several backend services, they implemented AI-driven forecasting models that helped identify delivery risks and operational bottlenecks before they impacted customers. The engagement also included API development, cloud migration support, reporting dashboards, and integrations with third-party transportation and warehouse management systems. Throughout the project, Croncore worked closely with our internal product and operations teams to ensure the new platform aligned with both technical requirements and day-to-day business processes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new platform significantly improved reporting speed and operational visibility across multiple departments. Teams were able to access data faster, manual reporting efforts were reduced, and system reliability improved following the migration. The forecasting capabilities also helped us identify potential delivery disruptions earlier, allowing operations teams to respond more proactively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was one of the strongest parts of the engagement. They maintained clear timelines, documented requirements carefully, and provided regular demonstrations throughout development. Communication was transparent, and the team was proactive whenever new challenges emerged.

What was your primary form of communication with Croncore?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to understand the operational side of the business rather than focusing only on technology. Their recommendations often considered both technical performance and how the platform would actually be used by dispatchers, analysts, and operations managers.

Are there any areas for improvement or something Croncore could have done differently?

The collaboration was very successful overall. Additional user training materials for some of the advanced analytics features would have helped accelerate adoption among less technical team members, but this was a relatively minor issue compared to the overall value delivered.

BACKGROUND

Please describe your company and position.

I am the Director of Instructional Design and Project Management of Center for the Collaborative Classroom

Describe what your company does in a single sentence.

We are an educational publisher of early childhood and elementary level literacy curriculum and digital tools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Croncore to accomplish?

• Build an AI-powered internal knowledge management platform.
• Reduce the time employees spent searching for information across multiple systems.
• Improve workflow efficiency through intelligent document processing and automation.

SOLUTION

How did you find Croncore?

Online Search

Why did you select Croncore over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Croncore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Croncore created a central AI-powered knowledge platform, merging info from various internal sources. They added smart search, automatic data extraction, and role-specific access controls. Employees could find what they needed faster thanks to the AI suggestions too. The project included designing the system, building the platform, integrating APIs, testing it out, launching it, and helping users get started. Plus, the solution was made to grow along with the expanding knowledge base.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After implementation, employees found crucial info faster. Teams became more productive, spending less time digging through docs and organizing data manually. The automation reduced tedious tasks, and user adoption blew our expectations out of the water in just a few months. Plus, staff loved how simple and effective the platform was.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Croncore led the project with organized planning sessions, sprint reviews, and regular check-ins. The team kept deliverables on track and communication stayed crystal clear. They were super responsive to our feedback too, coming up with solid solutions for any new requirements. We always knew exactly where we stood great visibility on progress and upcoming milestones the whole time.

What was your primary form of communication with Croncore?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They turned complex AI ideas into practical business tools. Instead of pursuing the latest tech, they focused on solving our ops problems. Their insights matched our big picture goals, giving us smart, realistic advice.

Are there any areas for improvement or something Croncore could have done differently?

Post-deployment, advanced training sessions for power users would've been really helpful. Still, the whole process was very positive and professionally handled from beginning to end.

BACKGROUND

Please describe your company and position.

I am the Partner | Founder of Ship2Storage

Describe what your company does in a single sentence.

Ship2Storage is an on-demand box moving and storage service that saves you time and money. Customers pack their own boxes, ship them to our secure storage facility, and retrieve them whenever they need—without storage units or long-term commitments. Just simple, flexible storage with delivery on demand, for a fraction of the cost.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Croncore to accomplish?

• Automate certain repetitive business functions through
• Enhance operational efficiency and minimize manual labor.
• Integrate AI-driven workflows within our systems.

SOLUTION

How did you find Croncore?

Online Search

Why did you select Croncore over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Croncore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team from Croncore collaborated with us for a detailed analysis of our current workflows and the areas where automation was possible. They created solutions powered by AI, which were integrated with our systems and helped automate various processes. We received several features through their solutions, including workflow automation, system integration, report generation, and user-friendly dashboards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With this solution, the time taken to manually process data was significantly cut, there was better efficiency in responding, and there was greater visibility when it came to performance metrics. This increased productivity levels since less time was wasted repeating mundane tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The work was coordinated using systematic sprint cycles with periodic re.view meetings. Communication during the process was efficient and timely. The deliverables were submitted on time, and the team reacted promptly when there were changes to the requirements. The team identified any challenges that might arise and offered solutions accordingly

What was your primary form of communication with Croncore?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It is their knack for bringing together the know-how of technology and knowledge of business goals that makes them unique. They were always keen on providing tangible solutions that could create real value.

Are there any areas for improvement or something Croncore could have done differently?

Some extra training and documentation for users could have speeded up acceptance by the rest of the team, but otherwise everything went extremely well.

BACKGROUND

Please describe your company and position.

I am the Business Analyst of MY DR NOW

Describe what your company does in a single sentence.

We provide high quality healthcare with a ridiculously easy omni-channel approach.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Croncore to accomplish?

• AI automation
• Voice support modernization
• Workflow optimization

SOLUTION

How did you find Croncore?

Online Search

Why did you select Croncore over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Croncore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Croncore provided us with an AI automation project for our customer service processes. The team created AI-driven voice and chat flows, as well as automated classification and routing logic linked up to our current CRM and billing systems. Moreover, they designed agent assist features that offered suggestions while interacting with customers and created dashboards for managing our support performance metrics. Our collaboration with Croncore included architecture design, backend development, implementation of AI-driven processes, integration with APIs, testing, and deployment into several different departments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following deployment, we saw increased efficiency in our support processes, and our support staff experienced decreased workloads when performing certain repetitive tasks. Our AI-based routing and automation solutions also facilitated greater consistency in managing customer cases and helped reduce delays during peak times.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The management style for their project was systematic and clear. Updates and sprint reviews happened each week, ensuring that everything was transparent and communications stayed consistent throughout the process. They responded quickly and efficiently when changes needed to be made to meet new operational demands.

What was your primary form of communication with Croncore?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about them is their realistic knowledge of how to use AI in business situations. They stressed greatly on using it practically without complicating anything with unnecessary details that don't matter.

Are there any areas for improvement or something Croncore could have done differently?

Overall, the experience was quite positive. In hindsight, if there were some internal training workshops for some support tools before implementing, it might be good to do, although no issues arose during our collaboration.

BACKGROUND

Please describe your company and position.

I am the Customer Service Department of Europejski Fundusz Leasingowy SA

Describe what your company does in a single sentence.

We provide high quality healthcare with a ridiculously easy omni-channel approach.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Croncore to accomplish?

• AI contact center modernization
• Voice automation
• Smart routing and agent-assist systems

SOLUTION

How did you find Croncore?

Online Search

Why did you select Croncore over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Croncore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

cronecore is leading a multi-phase AI modernization of our 600-agent contact center. Completed phases include AI-powered intent classification, smart routing, and agent-assist suggestion engines. Current phase focuses on multilingual voice-bot deployment and integration with our billing systems. deliverables.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Average call routing accuracy improved significantly after deployment of the AI intent engine, and support teams were able to resolve customer requests faster using the agent-assist recommendations. We also reduced manual handling across several support workflows and improved response efficiency for multilingual customer interactions. Internal adoption from support teams was very strong after rollout.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Croncore handled the project with clear sprint cycles. They held regular demos and weekly progress reviews. Communication remained well-organized, and their team quickly adapted to any changes in operational needs. They met all milestones on time. They were also proactive in spotting implementation risks before those risks became obstacles.

What was your primary form of communication with Croncore?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was how deeply they understood AI systems in real operational environments. Their team balanced technical execution with practical business considerations instead of approaching the engagement like a standard development project. It genuinely felt like working with a long-term technology partner rather than an outsourced vendor.

Are there any areas for improvement or something Croncore could have done differently?

More end-user onboarding materials for some of the internal support tools would have helped speed up adoption during the earlier rollout phases, but overall the collaboration was extremely strong throughout the project.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of ReedPop

Describe what your company does in a single sentence.

We create pop culture and comic conventions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Croncore to accomplish?

• AI ERP integration
• System unification
• Automation of billing and student records

SOLUTION

How did you find Croncore?

• Online Search
• Clutch Site

Why did you select Croncore over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Croncore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Croncore built a full-stack custom LMS from scratch using React, Node.js, and PostgreSQL. They integrated an AI recommendation engine, developed mobile-responsive interfaces for 40,000+ students, and delivered SSO integration with our existing identity provider. They handled UX research, prototyping, development, and post-launch support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Manual data entry was reduced by around 85%, and billing reconciliation time dropped from roughly 12 hours weekly to under 90 minutes. The AI forecasting system also improved enrollment prediction accuracy to approximately 94%, which helped our planning processes significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very organized. They used Jira for sprint management and shared weekly demos throughout the project. Everything was delivered on schedule, and communication was always clear whenever we needed changes or clarifications.

What was your primary form of communication with Croncore?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their AI engineers really understood the education sector and compliance requirements like FERPA. It felt like they were designing for real operational needs rather than just building software features.

Are there any areas for improvement or something Croncore could have done differently?

Earlier involvement from our QA team during sprint planning could have helped shorten parts of the UAT process, but overall the collaboration went very smoothly.

BACKGROUND

Please describe your company and position.

I am the Executive Director of Be the Source

Describe what your company does in a single sentence.

Be the Source is a Colorado-based non-profit working to promote healing for children and families impacted by foster and kinship care through meaningful, transformational resources, community and support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Croncore to accomplish?

• Our first goal was to integrate an AI-native ERP system that could unify student records, billing operations, and instructor scheduling into a single platform. Our second goal was to eliminate manual reconciliation processes across three separate legacy systems that were creating operational inefficiencies.

SOLUTION

How did you find Croncore?

• Online Search
• Clutch Site

Why did you select Croncore over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Croncore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Croncore designed and implemented an AI-native ERP solution that replaced three disconnected legacy systems with a unified backend infrastructure. Their work included custom software development, AI consulting, ERP consulting, and system integration support. The team developed custom data pipelines, integrated machine learning models for enrollment forecasting, and migrated more than 80,000 historical student records without disrupting daily operations. They also optimized billing workflows, centralized instructor scheduling, and improved overall operational visibility through a unified administrative dashboard. In addition, Croncore provided onboarding and training support for our internal administrative team to ensure a smooth transition to the new system after deployment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following implementation, we reduced manual data entry by approximately 85% and decreased billing reconciliation time from roughly 12 hours per week to under 90 minutes. The enrollment forecasting models also improved prediction accuracy to approximately 94%, which helped improve planning and resource allocation across our organization. The migration process was completed successfully without major disruptions, and the unified system significantly improved operational efficiency across departments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Croncore managed the engagement using Jira and maintained a structured sprint-based workflow throughout the seven-month project. Weekly sprint demos and regular progress reviews kept communication transparent and ensured alignment across both teams. Deliverables were completed on schedule, and the team responded quickly whenever adjustments or technical clarifications were needed during implementation.

What was your primary form of communication with Croncore?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to combine strong AI engineering capabilities with a deep understanding of education-sector compliance requirements, including FERPA-related considerations. Their team did not simply build software; they designed the system around the operational and regulatory realities of our industry.

Are there any areas for improvement or something Croncore could have done differently?

Overall, the collaboration was very positive. Earlier involvement of our QA team during sprint planning could have shortened portions of the user acceptance testing process, but the overall execution, communication, and delivery quality were excellent throughout the engagement.