Creative Studio

BACKGROUND

Please describe your company and position.

I am the dentist of Ordinacija dentalne medicine Antun Vidaković, dr. med. dent.

Describe what your company does in a single sentence.

Dental office

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Studio to accomplish?

• To modernize our 40-year-old brand's digital presence and implement a custom online booking system to improve patient acquisition and operational efficiency.Custom Software Development
• Web Development
• UX/UI Design

SOLUTION

How did you find Creative Studio?

Other

Why did you select Creative Studio over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Referred to me

How many teammates from Creative Studio were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included a complete digital brand overhaul and the development of a premium medical web presence. We conducted a UX audit to streamline the patient journey, followed by a custom design and development of the practice's website. A major part of the project was the implementation of a custom-built online booking and appointment management system to reduce administrative overhead and improve patient acquisition.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Lead Generation: Increase the number of new patient inquiries via the web by 30% in the first 6 months.
• Time Saving: Automating bookings reduced phone appointments by 40%, freeing up time for medical staff.
• Mobile Engagement: Over 70% of appointments are now booked via mobile devices, thanks to responsive design.
• Brand Authority: The repositioning of the brand resulted in a higher share of "premium" procedures in the total number of orders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration was seamless. They simplified the technical process for us and made sure everything was delivered on schedule. Their response time is impressive—any question or adjustment we had was addressed almost instantly. They truly listened to our needs and translated our traditional brand values into a modern digital format without any friction.

What was your primary form of communication with Creative Studio?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out about Creative Studio is their perfect balance of premium aesthetics and functional automation. They managed to preserve our 40-year-old tradition while making us look like a modern, tech-forward practice. Their attention to detail and responsiveness is something you rarely find at this level of quality.

Are there any areas for improvement or something Creative Studio could have done differently?

Honestly, there are no significant areas for improvement. They exceeded our expectations in every phase of the project. Communication was clear, and the technical execution was flawless. We are already discussing our next project with them.

BACKGROUND

Please describe your company and position.

I am the CEO of FastOrders

Describe what your company does in a single sentence.

A comprehensive SaaS solution for the hospitality industry: digital menu, QR ordering and payment, and an integrated hybrid fiscal cash register.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Studio to accomplish?

• To build a scalable SaaS platform that automates the hospitality ordering process, integrating real-time digital menus with a hybrid fiscal payment system.

SOLUTION

How did you find Creative Studio?

Referral

Why did you select Creative Studio over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Creative Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creative Studio was hired to design and develop a full-stack SaaS solution for the hospitality industry. The scope of work encompassed the creation of a cloud-based ordering engine, a digital menu generator via QR codes, and a complex integration with local fiscal laws. We focused on building a low-latency system capable of handling high-volume transactions during peak hours, along with a multi-tenant architecture for restaurant owners to manage their venues independently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes:

Increased Turnover: Hospitality venues recorded up to 15-20% faster
table turnover thanks to QR ordering.

Order Accuracy: Ordering errors were reduced by nearly 100% as the
system eliminates human error during entry.

Scalability: The architecture allows for new venues to be onboarded in
less than 24 hours.

Compliance: Full automation of the fiscalization process, eliminating
the risk of legal non-compliance for users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management is agile and very efficient. We appreciated their transparent approach; they delivered items according to the roadmap and were always available for quick consultations. Whenever we needed a pivot or a new feature integration, their response was immediate and constructive. They didn't just execute tasks; they acted as a strategic partner who cares about the product's market success.

What was your primary form of communication with Creative Studio?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their innovative approach to SaaS development is remarkable. They took a complicated process—ordering and fiscalization—and turned it into a seamless, lightning-fast user experience. Their speed of development combined with a high level of technical consulting made them feel like an extension of our own team rather than just an outside agency.

Are there any areas for improvement or something Creative Studio could have done differently?

The only thing we could have done differently is involve them even earlier in the strategic planning phase. Their insights into UX and backend scalability are so valuable that we realized we could have saved even more time if we had started the collaboration during the initial concept stage.