Creative Studio

BACKGROUND

Please describe your company and position.

I am the CEO of FastOrders

Describe what your company does in a single sentence.

A comprehensive SaaS solution for the hospitality industry: digital menu, QR ordering and payment, and an integrated hybrid fiscal cash register.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Studio to accomplish?

• To build a scalable SaaS platform that automates the hospitality ordering process, integrating real-time digital menus with a hybrid fiscal payment system.

SOLUTION

How did you find Creative Studio?

Referral

Why did you select Creative Studio over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Creative Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creative Studio was hired to design and develop a full-stack SaaS solution for the hospitality industry. The scope of work encompassed the creation of a cloud-based ordering engine, a digital menu generator via QR codes, and a complex integration with local fiscal laws. We focused on building a low-latency system capable of handling high-volume transactions during peak hours, along with a multi-tenant architecture for restaurant owners to manage their venues independently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes:

Increased Turnover: Ugostiteljski objekti zabilježili su do 15-20% bržu rotaciju stolova zahvaljujući QR naručivanju.
Order Accuracy: Smanjenje pogrešaka pri naručivanju za gotovo 100% jer sustav eliminira ljudski faktor pri unosu.
Scalability: Arhitektura omogućuje dodavanje novog objekta u sustav u manje od 24 sata (onboarding).
Compliance: Potpuna automatizacija fiskalizacije koja eliminira rizik od zakonskih prekršaja za korisnike.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management is agile and very efficient. We appreciated their transparent approach; they delivered items according to the roadmap and were always available for quick consultations. Whenever we needed a pivot or a new feature integration, their response was immediate and constructive. They didn't just execute tasks; they acted as a strategic partner who cares about the product's market success.

What was your primary form of communication with Creative Studio?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their innovative approach to SaaS development is remarkable. They took a complicated process—ordering and fiscalization—and turned it into a seamless, lightning-fast user experience. Their speed of development combined with a high level of technical consulting made them feel like an extension of our own team rather than just an outside agency.

Are there any areas for improvement or something Creative Studio could have done differently?

The only thing we could have done differently is involve them even earlier in the strategic planning phase. Their insights into UX and backend scalability are so valuable that we realized we could have saved even more time if we had started the collaboration during the initial concept stage.