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Computer Ties

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All Your Technology Needs Under One Roof!

Computer Ties, LLC is a full-service Managed IT Services provider supporting businesses, local government, police and fire departments, manufacturers, law firms, and professional offices across Southern Michigan. Founded in 1993, we have built a technology practice focused on reliability, security, and long-term partnership.

  • Min project size
    $1,000+
  • Hourly rate
    $100 - $149 / hr
  • Employees
    10 - 49
  • Locations
    Jackson, MI
  • Year founded
    Founded 1989

1 Locations

  • Jackson , MI

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    Our Story

    Computer Ties began in 1989 as a local technology shop and grew into a full-service MSP supporting businesses and government agencies across Southern Michigan. Our team is driven by reliability, security, and long-term partnership. We focus on clear communication, disciplined processes, and practical solutions that help organizations stay productive and protected.

    What Sets Us Apart

    Proven IT Expertise for Business & Government

    Decades of experience supporting small businesses, townships, police, fire, and specialized industries.

    Security-First Managed IT Approach

    We deploy structured cybersecurity stacks, proactive monitoring, and standardized device configurations.

    Clear, Consistent Processes

    Clients benefit from documented onboarding, automated maintenance, and reliable day-to-day support.

    Quick Facts

    36 years in business

    Tools and Technology

    Microsoft Azure
    Splashtop
    Duo Security
    GitHub
    VMware
    Cloudflare
    Azure
    Microsoft Word
    Microsoft Excel
    Microsoft Outlook
    SharePoint

    Commonly Asked Questions

    Computer Ties works as an extension of your organization, providing structured, communication-driven IT collaboration designed for small businesses, municipal offices, and public safety agencies. Our process begins with a detailed onboarding where we document your environment, standardize configurations, and establish secure access procedures to ensure a smooth transition into managed services. We operate through proven workflows built for reliability: organized ticketing, clear response expectations, scheduled updates, and ongoing consultation to keep leadership informed. Our support model blends proactive monitoring with rapid-response troubleshooting to minimize downtime and maintain system stability. For government entities, township offices, and departments that require strict security practices, we follow compliance-aligned workflows that support audit requirements, access control, and safe handling of sensitive information. For businesses, we maintain predictable communication rhythms that reduce confusion, create accountability, and ensure that your team always knows where to turn for help. Our collaboration approach is centered on reliability, transparency, and long-term partnership—giving you a dedicated IT team focused on improving operations, reducing risk, and supporting your organization’s mission.

    Success is measured by the stability, security, and long-term performance of your technology environment. For both small businesses and government agencies, our objective is to reduce operational risk, eliminate recurring issues, and strengthen your overall security posture. We evaluate success using measurable indicators such as system uptime, ticket reduction, network reliability, and improvement in daily user experience. Security maturity is assessed by monitoring access behavior, enforcing strong authentication practices, implementing layered protections, and ensuring that vulnerabilities are addressed before they become threats. We also judge success based on business outcomes: 1. Are employees able to work without interruption? 2. Are leaders receiving clear guidance for future planning? 3. Has the organization’s risk profile improved? 4. Is technology enabling—not obstructing—operations? For government clients, additional success criteria include policy adherence, audit readiness, and maintaining secure access standards to protect sensitive information. Ultimately, success means your organization experiences fewer issues, stronger security, higher productivity, and a predictable, stable IT environment that grows with your needs.

    Our team is focused on IT projects that enhance security, modernize infrastructure, and improve daily operations for small businesses, city and township offices, law enforcement, fire departments, manufacturers, and professional organizations. These projects include identity modernization, secure remote access deployments, network upgrades, cloud migration planning, and refresh cycles for servers and workstations. We are also supporting organizations as they strengthen cybersecurity through multi-layered protection, policy enforcement, compliance alignment, and access control improvements. Many clients are upgrading aging systems, enhancing data protection strategies, and implementing more resilient operational structures. Another major project area is helping organizations transition from outdated processes to centralized, cloud-based collaboration environments that improve productivity and reduce risk. We also assist leaders with long-term technology planning, budget forecasting, lifecycle management, and infrastructure standardization. Our priority is taking on projects that create measurable improvements in reliability, security, and operational efficiency—while preparing organizations for future growth and emerging threats.

    Computer Ties specializes in supporting industries that rely on secure, stable, and professionally managed IT environments. Our core client base includes small businesses, city and township offices, public safety organizations, manufacturers, professional service firms, and multi-office environments across Southern Michigan. We understand the unique requirements of government operations, including security expectations, documentation standards, access controls, and continuity planning. We work with police departments, fire departments, municipal offices, administrative teams, and public works organizations that require dependable technology and strong cybersecurity. For small and mid-sized businesses, we provide structured IT management that improves daily operations, enhances productivity, and reduces risk. Our experience spans law firms, accounting practices, medical and dental offices, contracting companies, engineering firms, nonprofits, and organizations that manage sensitive data or operate under regulatory expectations. Across all industries, our focus is the same: provide secure, reliable, and long-term IT partnership that aligns technology with operational goals.

    Organizations choose Computer Ties because we provide a mature, security-driven IT partnership built for stability, compliance, and long-term support. With decades of experience serving small businesses and government agencies, we understand the operational and security demands that modern organizations face. Leaders choose us for our structured processes, documentation standards, proactive monitoring, and commitment to clarity. We prioritize communication, creating predictable workflows that help teams understand what’s happening, why it matters, and how decisions affect the organization. Our approach is centered on security, operational consistency, and continuous improvement. We help organizations modernize aging systems, strengthen identity controls, reduce downtime, protect sensitive data, and plan responsibly for the future. Government and public safety clients value our adherence to secure access practices and our ability to maintain dependable, compliant environments. Business clients appreciate the reduction in risk, improvement in reliability, and the confidence that comes from having a dedicated technology partner invested in their success. Computer Ties is chosen not just for problem-solving, but for building long-term technology foundations that support growth, efficiency, and protection against evolving threats.

    Locations (1)

    2903 W Michigan Ave Jackson, MI, United States 49202

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