Coaldev

BACKGROUND

Please describe your company and position.

I am the CFO of a healthcare company

Describe what your company does in a single sentence.

Healthcare provider 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Coaldev to accomplish?

• Creation of Platform where Customers and Employees meet
• Avoid SaaS costs by owning Business critical software

SOLUTION

How did you find Coaldev?

Referral

Why did you select Coaldev over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

CoalDev developed two applications that communicate via API that form our Web plattform that is consumed by B2C B2B customers and our employees. The team advised and developed the architecture in close communciation with me. Key deliverables where a fully open-source based backend with authentication, database, and API endpoints for key functionalities of the implemented modules. 

The development process was very convenient, the team was highly motivated and skilled. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We subsituted our old website with a Web App that offers digital services to our customers. We receive less calls, make a more modern impression to our customers, offer more convenience for our customers, reduced stress for our employees by receiveing structured requests instead of chaotic calls. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was structured in work packages where I send a .txt requriement file to the team. We discussed in a teams call. Then I got questions to clarify whether the team understood everything correct. Then I received an estimate of hours neccessary to complete the work package. 

Delivery was always on time and feedback was incorporated fast and reliable. 

What was your primary form of communication with Coaldev?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Coaldev's availability and service level are hard to match and a key reason why we're their customers. Whenever I had an issue the team was there. 

Additionally the conceptual thinking and speed with which they propose a solution in form of an architecture for a certain business problem is great. 

Are there any areas for improvement or something Coaldev could have done differently?

The team is always open to critique - they actually ask actively after each Work package. So whenever there is an issue it is quickly addressed. Currently I don't have any.